Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

( 623 Reviews )

99% Would Recommend
Latest Review 4 days ago


Brianna W.
Baltimore, MD
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/08/2018 Category: Service
Brianna said typically the service has been very good. This last visit was not a good experience. Her vehicle was supposed to be ready between 2 and 3 o'clock. She arrived at the facility at 5 o'clock and sat in the waiting room for 45 minutes. It would have been nice if she had been informed ahead of time about the delay. Also if any type of compensation would have been offered regarding the wait she would have better regard for the business. She lives an hours drive away and uses this business since it is located close to her job. She probably will not return since they did not try and make it right.
This review was collected via phone interview by Customer Research Inc.

T G.
Germantown, MD
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Bad Service
I was told by this guy I needed a water pump so I had my water pump replace come to find out I needed a holes repalce that would have save me money as well as a new motor.

Service is not that great, the labor is cheap but the parts are very high more like twice the cost.

I will never take my car to this shop again, Good Luck If You Do!
Dan Z., Owner from Zimmerman Automotive LLC responded on 01/23/2012
We had to call the police to remove this customer

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