Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

482 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


GK
Gabriel K.
Germantown, MD
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Gabriel said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SR
Shahid R.
West Friendship, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Shahid said the business took a long time to start on his vehicle and they took a day longer to finish up. Also, the staff were not very responsive.
This review was collected via phone interview by Customer Research Inc.

CD
Chad D.
Bowie, MD
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018
Fast service
Zimmerman is fast and reliable service I will continue to go there for car trouble

SA
Sari A.
Washington, DC
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Sari said the service to his vehicle was done well and he was given affordable versus expensive options. The only concern was that the staff kept pushing back when to pick up the vehicle. Overall it did take time to get it done.
This review was collected via phone interview by Customer Research Inc.

EB
Eugene B.
Gaithersburg, MD
Honda Accord Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Eugene said he had no issues with his service.
This review was collected via phone interview by Customer Research Inc.

SB
Shayan B.
Gaithersburg, MD
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2018 Category: Service
Shayan said the staff didn't do anything too bad, but the vehicle was finished a day later than they originally said it would be done.
This review was collected via phone interview by Customer Research Inc.

LW
Leonard W.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2018
Great pricing!
Price is great! I just wish they would tell me how long I would be waiting for my vehicle and not only the amount of time the service takes. For instance they will tell me it will take about an hour but that is after they take my car in the shop.

LL
Liu L.
Gaithersburg, MD
Toyota RAV4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2017 Category: Service
Liu said the service was fine, but some of the parts are expensive.
This review was collected via phone interview by Customer Research Inc.

IS
Irma S.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017
Prompt and courteous service
Prompt and courteous service

MS
Michael S.
Bethesda, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Michael said the service was good. However, the parking was difficult. There were business vehicles everywhere.
This review was collected via phone interview by Customer Research Inc.

HT
Henry T.
Germantown, MD
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Henry said the service was very good and it was done on time.
This review was collected via phone interview by Customer Research Inc.

IS
Irma S.
Boyds, MD
Lexus ES 350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2017
Satisfied
Prompt and Courteous service

AK
Abhishek K.
Gaithersburg, MD
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Abhishek said he was happy with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SA
Syed A.
Bethesda, MD
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2014 Category: Service
Syed said this business did his diagnostic later and not when the vehicle was first brought to the facility. He has been using this business for a long time now and they do great work.
This review was collected via phone interview by Customer Research Inc.

JB
Joseph B.
Olney, MD
Scion tC
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2013 Category: Service
Joseph said everything was great, but for having just an oil change, it took a little longer than he expected.
This review was collected via phone interview by Customer Research Inc.

BZ
Bin Z.
Gaithersburg, MD
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2013 Category: Service
Bin said they had his vehicle for a week and they took too long.
This review was collected via phone interview by Customer Research Inc.

RM
Rich M.
Olney, MD
Mercedes-Benz C300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2013 Category: Service
Rich said that this business did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

AD
Alfred D.
College Park, MD
BMW 528xi
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2013 Category: Service
Alfred said this business can be trusted and is very customer service oriented.
This review was collected via phone interview by Customer Research Inc.

AK
Amarjt K.
Mercedes-Benz C320
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2013 Category: Service
Amarjt said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

AB
Atila B.
Gaithersburg, MD
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2012
Quality work fast service
At Zimmerman you get dast service, quality work.

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