I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday
evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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13908 East Independence Blvd
Indian Trail, NC 28079
4.5
(2 Reviews)
JL
Satisfied Repeat Customer
We have been using Carolina Car Care for about 5 years. We have found them to be fair, and reputable
. When the maintenance plan on our daughter's new Scion ended, we took it to Carolina Car Care and they have done an excellent job of keeping her car in tip top shape. What I love the most is they don't recommend any work that is absolutely not necessary.
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I have had multiple vehicles worked on and Jorge is a honest man! Very satisfied with the work done a
nd I would recommend this place to anyone that needs work done and know you are getting it done with pure honesty!
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Had my 6000 mile rotation performed and as always the employees at Upstate tire have Dane a wonderful
job. They communicated with me any issue and called when my vehicle was ready for pick up
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I had a pleasant experience. The staff were friendly and the service was quick. I was able to use my
coupons and the staff member actually added an additional savings. I especially appreciated the shuttle drop of and pick up at my home that allowed me to get work done while I waited for my service to be completed.
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