Breaking My Heart
I had a GV80 and I Loved it. Which is why I decided to get the GV70 after getting into an accident causing me to need another vehicle. I had the car for 9 months and I end up without a vehicle AT ALL for almost 2 weeks. The oil light came on after driving 6 hours out of town and getting an oil change 3 days prior to that. While out of town I took my vehicle to the nearest Genesis dealership and they could not figure out what was wrong and stated the car could blow up. Because we were out of town, they would not give us a loaner. Once I got back home the communication with Genesis Corporate was absolutely horrible! I had to keep calling to get any information from them. Luckily, the dealership where my car was, actually communicated perfectly! As I was waiting on them to fix it, also calling Corporate, my cat had gotten fixed and now waiting on a tow back to me. I got the run around about that and finally decided to rent a car to go get my car. Literally as I'm at the gas station filling up my car after driving 6 hours and picking it up. I received a call finally approving a tow for my car. I let the woman know that I had already picked up my car. She did apologize and requested to get me a gift card for the inconvenience. I received the gift card by the time I got back home. But it was a lot and disheartening to have had too deal with that. I expected so much more. About 2 months later, another issue but I was local so I was able to get it taken care of. But worth it being a brand new car, I'm having concerns with the issues it's having. I'm not rough on my vehicles and I keep up with the recommended maintenance. I'm hoping this does not become a constant but I'm definitely a bit worried.
Verified Owner
