Hello Mrs. Pickett, we appreciate you bringing this to our attention but are disappointed to hear about this troubling situation. We would like to take this opportunity to investigate this further and collaborate with you and the retailer to assist to ensure your concerns are being addressed properly. A National representative will be reaching out to assist within 1 – 2 business days. Thank you.  

Hello Sandra, thank you for reaching out to us. We are thrilled to receive your compliments regarding the aesthetics of the vehicle, but disappointed to hear about your vehicle performance concerns. We would love to collect more details about your experience and will have a specialist contact you today. Thank you.