Buyer Beware Loved it until the window broke @ 4k miles
We really love our 2021 Palisade! Unfortunately, you have to deal with a dealership after the purchase for warranty work. Our local dealership here in Brandon, Fl is a nightmare when it comes to service.
Te drivers side window stopped working and fell/cracked into the door. When my wife stopped by the dealership with our 2 kids in the back, she was told that there was nothing they could do to help. No loaner, no rental, no help getting a rental. Also, you can leave it here but no promise when we can get to it. This happened 11-9 and the parts were not going to be in until the 20th. Now its December and I just got a call that it was on backorder. Nightmare and no help from Hyundai USA as well. I have a case and case manager but havent heard from him yet. I started calling him now that I have his extension. No luck there. The good news is that I'm so mad at Hyundai local & USA that I haven't had a chance to be terrified that the motor/window boke @ 6 months 4k miles... lol. I really want to be a Hyundai cheerleader but unfortunately, I'm experiencing what I hoped they had resolved as a company. Buyer beware... read the bad reviews as well as the 5 star. Hope this helps someone.