Unreliable New Vehicles
My husband and I were searching for a midsize SUV for our growing family. We decided on the 2023 Hyundai Palisade Limited due to the safety features, and technology & convenience packages. Unfortunately 4 weeks after purchase and only 330 miles later, the car suddenly stopped accelerating mid-drive, the engine light turned on and additional warnings started blaring. Luckily, I was on local roads and not yet on the expressway. We had to use our insurance roadside assistance to tow the car back to the dealership. Upon inspection, the dealership confirmed the engine completely failed due to a crack in the bearing that finally gave way and that the crack must have occurred during factory production. One week later and we are still awaiting an ETA on when the engine will be replaced. The dealership provided us with a rental and should be covering the cost of the repair. However, I will no longer feel safe driving this vehicle and would urge other would be purchasers to find a different brand. I also have a 2017 Hyundai Tucson that has been having audio issues since the first week of purchase so now this is 2 for 2 poor experiences with new Hyundai vehicles.
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