2023 Hyundai Santa Cruz

Average Score

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(660 Reviews)
Category Summary
(Avg. out of 10)
    Value
  • Features
  • Build Quality
  • Fun
  • Reliability
  • Performance
  • Exterior
  • Comfort
  • Interior
  • Styling

Reviews

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(660 Reviews)

Reviews


MH
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MICHAEL H.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2023
Verified Review

Watch out

Don’t pay over MSRP. It’s not worth more than MSRP. It’s nice but it’s not big enough to pay extra for it. Make sure your dealer also does not charge you for stuff like anti theft insurance. And if you get the extended warranty check out what the deductible will be
    Value
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Dakota H. responded on 01/03/2023 02:28 PM
We're very sorry to learn of your experience, Michael. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to look into your situation further. Thank you. 

TC
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TRICIA C.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2023
Verified Review

Love the car, terrible paint job

I love the beauty of the car and the styling, as well as the performance. The paint job is absolutely terrible with multiple blemishes, missing paint, scuffs, and the clearcoat, and missing paint in the chrome.
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Dakota H. responded on 01/23/2023 08:08 AM
We're very sorry to learn of your experience, Tricia. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you. 

JH
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JEREMY H.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2023
Verified Review

Transmission issues

Purchased a 23 and it has transmission issues bouncing the rpm’s searching for a gear. Like your running out of gas. If you step on it, it will quit. So under normal driving conditions on flat roads it has issues.
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NH
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NADERIAN H.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/07/2023
Verified Review

Santa Cruz Night

If you are looking a small fancy truck it might be a good choice, but it's not an out door car. Back trunk is too small and almost the same as a SUV. Go to upper trim to have better cruise control ability it docent worth AT ALL. Sound quality for music is terrible. If you get a new car be ready to suffer smell for a while. But it's smooth and easy drive the same as SUV not a truck for job
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GS
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GREGG S.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2023
Verified Review

Electrical issues too soon

Love the car, but having electrical problems with only 1600 miles on car. Dealer can't look at for 3 weeks. I am concerned that next time check engine light comes on, I may get stranded. Not feeling good about this.
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Hyundai Motor America NCC responded on 03/22/2023 12:02 PM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc

MA
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Marcelo A.
2023 Hyundai Santa Cruz
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2023

Nice but have sensor issues 😪

Nice small truck ,good for drive in city , but need fix sensor problem is dangerous. Need call for recall is not safe this happened when turn left. I do not what I do . I hope this is fix sooner
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DH
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DOUGLAS H.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2023
Verified Review

Hyundai customer service is terrible. Hyundaicustomerservicehastakenthefunoutofthenewvehicleexperience. . They take your money and forget about you

Nice vehicle. Hyundai customer service has taken the fun out of the new vehicle experience . I like the vehicle but Hyundai takes your money and forgets about you. I have had my vehicle for four months and still the blue link doesn't work. I can't get anybody to help me. This issue has become very aggravating
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JF
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JOHN F.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/06/2023
Verified Review

Beautifully styled vehicle.

Beautifully styled vehicle that has some fantastic accessories but the total quality does not justify the total cost of the vehicle. There is just so many things that could be simply done to make this beautiful vehicle actually justify the cost of the vehicle.
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DM
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Daniel M.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2023
Verified Review

Rides nice but lacks features and intuitive controls

Rides nice but lacks features and intuitive controls. It does not have rear seat power plugs or vents, the touch screen is difficult to use and is not intuitive. The sound system is weak. It does ride wmoothly and has good acceleration for the turbo engine model. AWD is good on off-raod dirt roads but would bot go far off road due to lack of clearance.
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RS
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RENDON S.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2023
Verified Review

Would be awesome if Apple CarPlay worked.

Pros - very good acceleration. Super quiet ride (especially because Apple CarPlay is useless). Really good looking vehicle. Drives, handles, and breaks awesomely. Cons - Although the Tonneau cover is really nice to have, it feels cheaply made. The latch and sliding mechanisms are sloppy, sticky, and inconsistent. The fact that only the top trim line has vents and cup holders in the back is silly. There is no usb in the back. The fact that a 2023 vehicle doesn’t have usb c is a bit strange and renders the infotainment system obsolete from the factory. The most glaring problem is that Apple CarPlay is worthless. That was my #1 requirement for any vehicle I bought and this has turned an otherwise good experience into a huge disappointment. I will gladly change this rating if the problem ever is fixed, but will never be able to give it 5 stars because of the cons listed above and the fact that I will eventually have to take time out of my day and spend gas and mileage to get the dealership to fix something that was non-functional from the factory. I am a very busy person so even taking it in is a huge deal.
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Hyundai Motor America NCC responded on 07/03/2023 06:43 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc

AA
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AXEL A.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2023
Verified Review

N/A

According to J.D. Power, the 2022 Santa Cruz has a predicted reliability score of 83 out of 100, rated Great. On the other hand, Consumer Reports scored the 2022 Santa Cruz a low reliability verdict of 2.0 out of 5.0. The Santa Cruz truck performed well on several major trouble spots, such as: Engine major and minor.
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SD
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STACEY D.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2023
Verified Review

Overall experience of the site and location was quick

Seat material does pull your hair all the time, and not may options for color display. Also gas runs through the car very quickly and even in regular mode and not sport mode I am running through a tank of gas a week.
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RS
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RICHARD S.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2023
Verified Review

Towing capacity is deceptive.

The vehicle is great unless you want to tow the advertised 5000lb towing capacity. You need to add a brake controller that Hyundai does not make to tow more than 3500 lbs. The dealer also says if you add the aftermarket brake controller it voids the warranty.
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Hyundai Motor America NCC responded on 08/22/2023 01:17 PM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc

CG
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CARLOS G.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2023
Verified Review

Hate the DCT transmission

Decent power but transmission sucks don’t understand why Hyundai still uses DCT when they know they are not reliable and very bad in heavy traffic also for the price all Santa Cruz should have dual climate control.
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RS
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RICHARD S.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2023
Verified Review

Hybrid needed 244

Decent for price, long lasting sonata led us, starter in 90000 miles . Santa Cruz new model needs shake out and recalls to fix. Too long a survey, boring won't do again..over n over and u will do zip. Enough bs
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Hyundai Motor America NCC responded on 11/13/2023 08:43 AM
Thank you for sharing your concerns with us. We encourage you to visit your local authorized Hyundai dealership for further inspection and assistance. ^cc

LZ
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Lynda Z.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/13/2023
Verified Review

santa fe

Overall, the Santa Cruz is a good little truck. Note the word little backseats are small and the truck bed itself is small and doesn't hold much. The back seats are uncomfortable. Oh, and not enough room for people to get In-N-Out of the truck. The front part of the cab is great and the Bluetooth and phone and. Music is all good too
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MC
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MARK C.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/25/2023
Verified Review

Little things different

It’s a good vehicle, but it has quirks that need to get ironed out. Like the transmission in snow mode on a hill has no power won’t move Heater air conditioner is hard to figure out as when the motor seems to heat up when it works for a while and the only way to get it to work again is to turn the vehicle on and off so hopefully a new blower motor will solve that
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Hyundai Motor America NCC responded on 11/27/2023 12:39 PM
We would like to get involved to examine your claim further. A specialist will contact you shortly. Thank you. ^cc

CC
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CHANDRA C.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/14/2023
Verified Review

Wish I Hadn't Purchased It!

There are only a few good things about this truck. It's compact and looks sporty. It's got modern features and conveniences like being bluetooth and smartphone app capable and a Bose sound system. The driver's side seat has electric adjusters but no memory. The downsides... to get in behind the steering wheel, I have to adjust my seat out or hit my head and then adjust the seat back up to drive. Once in the car, it's really comfortable.. It has heated / AC seats. It has a wireless phone charger but none of us can make it work. The dealership says that's due to phones having cases on them. Most people have a case on their phone so what was the point of including that in the car's features? Storage is seriously limited and even adding storage to the visor won't work because the windshield is too close so you have to take your visor accessories off to drop the visor when needed. It has a medium size console but it's set back so it's not easily accessible to the driver (unless they are tall and have their seat positioned backward). To make a phone call, it almost never works on the first try and maybe not even on the 2nd try. To remote start the car, it might work and might not. If it does work and I need defrost, it'll turn on my AC instead. To use the near field access, it might work or not, leaving me juggling a bunch of things in my hands to find my keys. Great acceleration... if the transmission doesn't slip and gas mileage is not what it's claimed to be. I'm getting about 20 mpg city and highway combined but I'm in a rural area which is more open highway than stoplights.
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JW
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JOSH W.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2023
Verified Review

Unsafe

The vehicle looks nice but is not performing in the adverse conditions of winter where I live. I live in Gila County of AZ, in the timberline. A car shutting down on your own driveway on a steep incline is an alarming experience.
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Hyundai Motor America NCC responded on 03/20/2023 09:06 AM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc

RB
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ROBERT B.
2023 Hyundai Santa Cruz
verified customer Verified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2023
Verified Review

Throttle Stuck causing accident

My throttle Stuck and I was involved in an accident. I took photos and videos of the issue. I brought to dealer who duplicated throttle being stuck. They called corporate who told them to put it on safety containment and park it outside. After 35 days I called back and corporate told them to pull it back in and try to duplicate again so they could have computer logs. Could not duplicate as this is a temperature dependent issue. 25F and under. Corporate the. Told them to release my already wrecked vehicle with not even 150 miles on it with no repair. This makes no sense as I myself have been in the automotive industry for over 15 years. Very dangerous game that is being played here.
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Hyundai Motor America NCC responded on 03/31/2023 02:23 PM
Allow us to reopen the case we had with you and review your concern once more. Please expect a call shortly from our specialist. Thank you. ^cc

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