The team at Farrows is competent and thorough. One issue that I had involved a problem that I had as
ked a dealership service department to troubleshoot. The dealership quoted a costly and large scale component removal and replacement. I brought the same issue to Farrows, and they were able to resolve the issue with a much lower cost and small scale component replacement.
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Went in for an oil change. They were covered up with work. The worked me in. Less than 30 minutes. I
really appreciate the level of Service they gave me.
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As a widow, I have found such peace & confidence in the Gibbons team to take care of all my automotiv
e needs. I love that they do not mind me dropping by to get an oil or tire pressure check before a car trip. Whenever I make an appointment, they are ready for me and finish the job on time. Each interaction with them is a total pleasure! Moreover, my late husband was a car guy, and he totally trusted Joe, Corey, & Drew with handling all repairs & maintenance for my car. Finally, Gibbons has a comfortable, cool sitting area if you prefer to wait on site for your vehicle. With my many years now of excellent experiences, I would not go anywhere but Gibbons!
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Burlington Motors – Outstanding Service Once Again!
Burlington Motors – Outstanding Service Once Again!
Well, here I am again at Burlington Motors, th
is time for an oil change and multipoint inspection. But this review isn’t about my oil change. It’s about something that happened today that deserves some serious recognition.
My wife’s car was also dropped off earlier today because she’s been having an issue with the vehicle recognizing the key fob. And yes, before anyone asks, we changed the batteries in both fobs!
Now, here’s where the story gets good.
Tim, the Service Director, recognized that my wife’s vehicle is a 2022, was purchased brand new, and has very low mileage. Rather than simply diagnosing the problem, making the repair, and handing us a potentially expensive bill, Tim took it upon himself to contact the dealership where we purchased the vehicle.
He explained the issue to their service department, pointed out that the vehicle may still be covered under warranty, and actually went ahead and scheduled the appointment for us!
Now THAT is customer service!
Think about that for a minute. Tim could have simply handed us the keys and said, “You need to take this to the dealer.” Or he could have repaired the vehicle himself and charged us for it.
But he didn’t.
Instead, he went out of his way to make sure his customers were taken care of, even if it meant sending the business somewhere else.
To me, that speaks volumes about a person’s character, honesty, and integrity.
I’ve said it before, and I’ll say it again: Burlington Motors knows how to treat its customers. It’s not always about making a dollar. Sometimes it’s about doing the right thing, and that’s exactly what Tim did today.
Tim, you’re a class act, my friend! Thank you for going above and beyond. You’ve earned our trust, our appreciation, and our continued business.
And once again, I get to leave Burlington Motors without having to take out a second mortgage! 😂
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