I did a random Google search and choosed them for MD state inspection.
The services was so professio
nal. I fell in love with the services of Libbi. Her customers service is outstanding.
They showed everything in A/V, gave me the state of my car in the next 5 years and made optional recommendations.
I passed without fixing anything.
It was a great experience and I will go there over and over again.
5 stars for you. A.A.
THANK YOU FOR THE GREAT EXPERIENCE.
THANK U GINNETE FOR THE FOLLOW UP.
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This was my first time receiving service at Bel Air Auto Service. I am satisfied with my experience.
I am happy that I did get a complementary safety inspection so this way I didn't have to reschedule and take the car a second time to get additional repairs. I did notice better handling and performance when I drove my car off so I would say they did a good job. The price was reasonable for the amount of work they performed so I would say my first experience was positive and will be back.
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Overall the sales experience was exceptional. Still pending is the issue of having my local Hyundai
dealership do my routine oil changes since I reside about 4 hours away from dealer location. This is still in talks for resolve. Other than this pending issue, I have been extremely pleased with all other aspects of the sales transaction.
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After searching for very desirable trim line on a vehicle, I found one available on the Bel Air Hyund
ai's website. Almost Immediately Patrick (sales manager) texted me and ask if he could help in any way. I informed him about a trade offer that I had from Carvana and would they match it? Unlike all other dealerships that tell you one thing and never live up to the expectation, the sales team (Patrick and Brad) went above and beyond to reach my needs. Not only did they do everything to make this deal work and put together figures that were very near my goals, but they were also able to help get my wife out of a vehicle that had upside down equity and put her in a new Tuscan. They arranged deals on two new vehicle that pretty much met our existing payments with financing and new warranties. There diligence in renegotiating on our part was incredible, Patrick stood by everything he had previously promised. Finally, when we went into financing with payments in mind, the finance manager (Charlie) was able to meet those numbers while adding additional warranties and coverages that were totally unexpected. Everyone at the dealership was so amazing, after a few hours we walked out with 2 new vehicles, additional and extended warranties for near what we were currently paying. Let me assure you that they really worked with us and not just extend the financing and total interest to suit their pockets. Kudos and thank you to the entire team.
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