Friendly Mechanics - Easy to Work With and Schedule
The Rollin Rust garage has always been really easy to schedule with - available to get work done on t
ime and as scheduled. There are very rarely any surprises as to final costs of repairs which is great. All the guys I've worked with there were friendly and easy to work with/talk to.
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As Always the crew and shop provides our needs on all maintenance on our trucks and our confidence le
vel is always high with Done Right Diesel!
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A bad ring on an oil filter was installed. The way I found out is seeing a 5 x5 oil spill covering my
garage floor! Went back the smug guy at the counter, no eye contact handed me a less than half bottle of cleaner and continued on his computer. They installed a new filter and he said, there is no charge. Did I ask? -No. So at the bottom of he receipt is the customer satisfaction that says they want to “ keep” their 5 star rating. I called on a Friday and the gal said maybe by Monday I would get a call back. In 10 min the DM called me back and was apologetic after I related my tale of woe. He sent a super nice kid over to spread kitty litter through the entire mess. Two days later he was back and swept it up and applied more cleaner and washed it all down with a circular machine. It looks fine. He worked on my garage floor at least 2 hours til I was satisfied. The other reviews on this page are not very encouraging but everyone deserves a 2nd chance…?
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