As always, Darren and his employees do great work three Family vehicles have been down there and they
’ve all come back with every repair completed
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Our car arrived by tow truck with no advance notice. Boston Muffler efficiently prioritized and perfo
rmed the repairs so that the car was ready 2 hours earlier than promised. Their hard work enabled us to get to an important engagement only a few minutes later than planned. They lost a star because billing was a bit odd - they charged our card about $12 more than the invoice total without an understandable reason.
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Exceptional service with a smile & honesty; a rare experience these days!
I drove in with a hole in my exhaust pipe (1999 Honda Accord) knowing this could cost me more than th
e value of the vehicle and also needing an oil change. Once my car was on the lift, I was invited to see where the hole in the exhaust system was. I also saw that there were a few leaky spots & asked about those. Frank noticed that I was running with 3 snow tires & so suggested that these be balanced & rotated, which makes sense. Of course, once the wheels were off, it became evident that I needed brakes, so my repair bill became ever larger....!!!! As a person on a fixed income Frank managed a welding fix on this old vehicle for the exhaust system which is such a blessing!! With new brakes on the front, which are never negotiable for safety's sake, an oil change as planned as well as the added intelligence of learning what fluids I must attend to when maintaining the vehicle and my tires rotated for better driving and longevity, I feel grateful to have Hondar House & Frank Augello maintaining my old car. He's the expert here; certainly not me!
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My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a
dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
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The BEST VW shop and most honest folks around, and now they've moved! PLEASE let your loyal customers
know where you've gone. Metric Systems is the kind of place that is a once in a lifetime gem!
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Over the last couple of decades We've had several Toyota Prius all of which have been well maintained
by Direct Tire. My current 2011 Prius is now being well nurtured through its old age. The recent trip to get its oil change and replacement of headlight bulbs was, as always, an effective and pleasant experience.
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No matter what car we take you ALWAYS have it done in a speedy time and give the BEST prices My wife
and I are very happy with all of you and wouldn't go to anyone else.. We recommend all our friends to Brothers Keep up the great work
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I brought my car here for a couple of issues. My car was shaking and I had a malfunction indicator w
arning light that I had for quite some time. I had brought my car to the Kia Burlington repair center twice for this malfunction warning, left my car overnight both times, only for them to "fix" it by replacing the gas cap. Kasey from Good News called me within an hour of me dropping the car off, with an explanation of what needed to be done. So happy to find a place in Cambridge!
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