Accompanied my niece to pick up new Tucson. Her first experience with a new car purchase. Arrived at
scheduled time. Apparently another customer arrived 3 hours late for their appointment and they took them ahead of us. We arrived at 5 pm and didn’t get out until 8pm. Very disrespectful and disappointing. I called and left VM for sales manager and requested follow up call to discuss. Mr. Kertes couldn’t be bothered to call me back. Also we put down a substantial amount of cash on the car and was told we needed a cashiers check which we brought. Then we were told that a cashiers check would trigger a form being sent to IRS and that we could have used a personal check which would not have triggered a report. Josh was fine as a salesperson but the decision to put another customer ahead of us was made by people above him. Not a pleasant experience. Being ignored by sales manager is not okay. Also based on my recommendation to use Bowser my niece drove from north hills to purchase car here. Won’t make that recommendation again!
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Kudos to Mike wilder and Keke for outstanding above and beyond today 3 21 26 been a customer for many years Shelby is great all of you are great service dept helped me out in a jam today LOVE YOU ALL THANK YOU!!
KUDOS TO MIKE WILDER AND KEKE AWESOME OUTSTANDING JOB BEEN A CUSTOMER FOR MANY YEARS LOVE SHELBY TOO
ALL ARE AWESOME DON'T BY A VEHICLE ANYWHERE ELSE
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Hunter was a very kind personable service rep. I was in and out in an hour. I was very Happy with t
he service that Hunter provided and the mechanics that worked on the car. Thank you
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This is the best place to find exactly what you're looking for. Try out all options. Staff is very kn
owledgeable and willing to make sure you get that special car you're looking for.
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Third go round with Hyundai. This time buying a used car. Same results. Excellent service, attention
to what I asked for, no pressure. Josh Shepard was the person I dealt with. Josh called me, not just a text or an email, a live person contact. And that made all the difference for me.
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I have had to come in to the dealership a couple of times and every time Mirena has been there to sav
e the day. My daughter goes to university of Saint Augustine. We live 5 hours away. So it is hard to take care of car trouble when they come up. This time my daughter hit a pop hole and popped a tire. She was able to get her in for a new tire and fix the alignment. Plus some scheduled maintenance. She went above and beyond to make sure that my daughter would be safe to travel home. I can’t thank her enough.
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The 2026 Tucson itself is an amazing SUV — stylish, smooth ride, packed with advanced tech, and incre
dibly comfortable. I’m beyond satisfied with my decision. Alex the salesperson — truly great knowledge! Alex knew every feature of the 2026 Tucson in detail, from the technology package to safety features and performance specs. He took the time to demonstrate everything and made sure I drove off feeling confident and excited about my new vehicle. His enthusiasm and expertise really stood out. From the moment I walked in, Jay made the process smooth, professional, and completely stress-free. Darwin A. was absolutely outstanding as well, financing structure, huge difference knowing I was working with someone so experienced and transparent.
Overall, this was one of the best car-buying (or leasing) experiences I’ve ever had. Huge thanks to Jay, Darwin A., and Alex for making it exceptional. If you’re considering a lease purchase, this is the team you want on your side!
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We had a great experience with Adam Lomprey!! My husband loved that there was no hassle, or pushing t
o buy of any kind. Love our new Santa Fe!!! Thank you for a stress free car buying experience.
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