I recently brought my 2022 Ioniq 5 in for emergency service. Charlie and his team were able to diagno
se the issue and explained that the part could take up to 10 days to arrive and that once it arrived, they would take care of everything. Since the repair was covered under warranty, the service team made sure that I had transportation while my car was being serviced. John, my service advisor, kept me up to speed. The part arrived sooner, and I had my car back in less than a week. Every dealership can repair cars, but what sets dealerships apart is the customer-focused service that Charlie instills in his team.
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everything and everyone was better than expected after a very dreadful day of experiences for me. The
se folks made the day so very much better
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Rick was great out of the muncie branch. Scheduled to come and and fix the car and was out in a jiffy
. He was very professional and informative thanks for the great experience!!
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I can't say enough nice things about Franklin Sussex Hyundai!
Ken in the service department is terrific! He is always very helpful and accomadating. When we are f
aced with car trouble we dont need more hardship we need people like Ken to get the car in asap for repairs. Also the wonderful mechanical Jon is absoulutely terrific! Thank you both for taking great care of me and my car!
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Took my 2018 Genesis G80 in for general checkup & servicing. Brandi Johnson was my Service Advisor an
d she is outstanding. She made sure I had a loner car & confirmed it the day before. She stayed on top of the work & kept me updated as the work progressed. I have always been leary of dealerships but this one is good. Great job Brandi.
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After a month & $1200+ bill elsewhere, my car wound up in permanent limp mode. So took to Wright Way
Hyundai for diagnostics (1st time) which didn't help. Took back 2nd time for in-depth check & 3rd time to get limp mode taken care of. Even though 4th time I started car the check engine & airbag lights came on, the car still ran as it should. So far I have a normal running car again, thank goodness. Am 80 years old & long for non-computer/electronic cars.
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All the years I have been with this dealership I have nothing but good things to say. The people are
friendly and efficient. The service is done in a (done the first time) way.
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Morgan surpassed customer service. My daughter lives in Tallahassee and the Hyundai dealership there
could not find what was wrong with her car. We took it to Morgan at the Hyundai dealership in Pensacola. She found the problem and took care of it, as well as transportation for my daughter! Morgan you were a blessing to us.
Thank you!
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