Had a 100% 5 star GREAT experience with Dave Smith Nissan! Rowan is a great sales manager and communi
cator. I was lucky to work with Travis who was so nice, thorough, helpful and a pleasure to work with to get my new vehicle! Travis explained everything so well and really went the extra mile for me in so many ways! Cody is really friendly, nice, professional, and also a great pleasure to work with on all of the details and paperwork. Getting a new car was so easy and enjoyable! Thank you Travis and Cody and the whole Dave smith Nissan Team!
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Josean Puleo made our buying experience very easy and simple very knowledgeable, friendly, and always
available for us!! Every single question was on target, the best he is honest, and made the process much easier, ask him when you visit you will see the difference.
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Would like to thank Eryn Hubbard for answering all the questions I had while being professional and u
nderstanding. Would also like to thank Adam Prater for understanding and Town Honda as a whole for providing a great experience and having that good old small town integrity. I appreciate everything you guys did for us.
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Took care of my old Infiniti like I was a top customer
I went in there for a new key for my Infiniti G20 which is an ancient car and they took care of me li
ke I was a top customer. I also own a much newer Infiniti which I have not been in there with yet. They have definitely earned a customer for life.
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Both Brian and Glen were most helpful. I appreciate Glens assistance in helping me with all the “bell
s and whistles”. As an older person I never felt any resentment from him as I asked the same questions over and over. He never lost patience with me. His “mama” raised him right.
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Absolutely Exceptional Experience - Alejandra Arredondo is a True Gem!
I recently had the absolute best car buying experience of my life, all thanks to Alejandra Arredondo
at Genesis of Appleton. I had been searching for my "unicorn" vehicle – a very specific 2017 Infiniti QX70 Limited with the technology package. When one popped up at Genesis of Appleton, I favorited it on AutoTrader, even though there were no photos or a full description yet.
Almost immediately, Alejandra reached out. Her proactiveness was incredible. By the next day, she had sent me the CarFax and, crucially, the original window sticker, confirming it was the exact Limited model with the tech package I was looking for. This immediate transparency set the tone for the entire process.
The next day, Alejandra went above and beyond by initiating a video call. She walked me over to the service bay while the vehicle was being inspected and introduced me to the mechanic! It was incredibly professional and reassuring. She then gave me a thorough virtual tour, showing me every inch of the immaculate QX70 – engine bay, interior, and even close-ups of the wheels. When I pointed out minor scuffs on a couple of wheels, Alejandra didn't just acknowledge it – she took action. She spoke with her manager and arranged to have the wheels professionally refinished at no extra cost to me! This level of customer advocacy was fantastic.
Concerned about the history of such a low-mileage (only 39k miles!) vehicle, I asked about the previous owner. Alejandra investigated and found out it came from a long-time customer family who owns a local mechanic shop – the previous owner was their son, also a mechanic. This information, combined with the car looking like it just rolled off the showroom floor, gave me immense confidence.
Throughout the entire process, Alejandra was upfront about the price. There were zero games, no pressure, no hidden fees – just refreshing honesty and transparency. She managed to be incredibly fun and charming while maintaining absolute professionalism every step of the way.
Even after the sale was complete, Alejandra's thoughtfulness continued. She sent me a beautiful personalized leather key fob and a handwritten note commenting on my positive attitude – a truly personal and heartwarming touch that I'll never forget.
If you are looking for a vehicle, do yourself a favor and ask for Alejandra Arredondo at Genesis of Appleton. She embodies what customer service and a genuinely positive car buying experience should be. The car world definitely needs more Alejandras! Five stars isn't enough!
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Morgan in the service department was fantastic to deal with. She kept me informed of all the progres
s that was made while my Ford was being fixed. She also did her research and found that I had an extended warranty that covered my issue. I would definitely come back based on the great service I received,
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