Overall, it was a great buying experience. It started off as an eventful day with my car dying early
that morning. I had it towed to the dealership, which I subsequently began negotiation for a trade-in. The negotiations went as well as could be given the circumstances of my visit. We really got straight to the point, which was good. There was no long drawn out back and forth, we came to a quick agreement. They took my car at full value despite the car's condition, which was huge. I owed 24k on the trade-in and in return, I purchased a new Genesis GV80 at below value price. The transaction couldn't have been better, I walked away with a new vehicle, which allowed me to go about my daily business uninterrupted. The only down side to the experience was that I was at the dealership all day from 8 am to 4 pm. Other than that, it was one of my better car buying experiences.
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I want to thank the salesman Adrian Idalgo for being such a professional and efficient person. I've b
ought two cars from him at Rush Chevrolet, and if I were to buy another car, it would be from him.
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I called the Service Dept. on a Sat. morning; my check engine light came on. Clay said to bring the t
ruck right in and he would have a tech look into it. He kept me informed and they were able to repair the truck right then and I was on my way. Ray is also AMAZING!!! He has been taking care of us for a few years. He goes way above and beyond to make sure we are taken care of and that we are happy. Everyone is very accommodating. The new waiting area for the service dept. is also very nice. We will always come to Mall Chevrolet and will also recommend to everyone!
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This is a dealership, unlike other dealerships. The General Manager, Steve, is a man of integrity tha
t understands what it means to stand behind your word. A concept and a trait that is rare in today's business world. You can believe him when he tells you something, and your trust is important to him. Go visit this dealership. Invest in someone that is honest and credible. Reward their choice to stand up for doing the right thing. I am a customer for life.
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All too often compliments go unsaid and only negative things are posted about businesses. Today I wa
nt to complement the staff of Victory Toyota. I found the specific vehicle (even down to the color) I was looking for at the facility via an online search. From the first contact via phone to the completion of the transaction they were professional and accommodating. The accommodating point is critical considering I was going to travel 400 miles from Southern California to pick up the vehicle. Everything they promised and agreed to with no changes. I can’t recommend then enough and a big thank you to the Tomas (salesman), Jorge (sales manager), the finance team, and the GM. All were professional and a pleasure to work with! I would recommend them to anyone looking for a new or used vehicle.
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Everyone here was extremely helpful and happy, lots of fun to be had in general. Awesome prices and e
ven better looking cars! Can't wait to get my first drive in my new care done!
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