My son had his truck serviced at a local Dealership. It was just oil, lube, and filter. That was abou
t a month ago. We wanted to check the current oil level and opened the hood March 12th, 2024. We were shocked to see the oil dip stick was not fully seated into the tube. In fact, was sticking out 11 inches or more. Oil was everywhere. Underneath the hood and around engine bay, oil tube, area. (Thanks Dealership!) We were concerned about water intrusion into oil, as he gets multiple car washes per week. I called Dan and spoke with him about the incident. He said that If I could get the truck to him that evening, he would be able to look at it tomorrow. The truck is a diesel, 6 cylinder. I got the vehicle to Dan about 4:40 pm. He came up with a repair plan that was phenomenal. He drained the current oil and placed into a container. He cleaned up the underneath hood and engine bay area. He called by noon to say the vehicle was all set to go. He added that he noticed the gasket on the oil drain plug was damaged and not replaced. Instead, the worn gasket was put back on the drain plug. Dan replaced with a new one. ( The Dealership should have done this!) Dan put diesel oil in the vehicle and drained, then refilled, with the correct diesel oil and a new oil filter. The employees at Repair Rite went far above what I expected and I appreciate it!. I will be a customer for life.
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As usual, Z-Tech was ready for me on time. The routine service work on my Toyota RAV4 was done promp
tly, with a full explanation of the work done and recommendations going forward.
I have been a customer since 1995 and have never had a better experience.
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Always an easy and pleasant experience at Dred Scott Automotive
We bring our cars to Dred Scott Automotive for car repairs. We trust them with their services and rec
ommendations and will always recommend them to family and friends whenever we can.
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I’m always greeted by Dan JR our a member of the crew and they listen to the concerns I’m having with
my vehicle and then offer potential solutions and then schedule that same day or very quickly. I don’t think I’ve every had a vehicle there more than two days. Reasonable costs compared to dealerships, way more friendly, and much faster.
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