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Anthony Hicks

SALES MANAGER
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(117 reviews)
86

MG
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Maryscott G.
Hot Springs National Park, AR
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2021
verified customerVerified Customer
Category: Sales
The PR Person, Kimberly, Is Very Nice and Gets a 5 Star, but Not the Dealership
Kimberly called, listened empathetically, and scheduled my driver's side window repair and also made arrangements for me to have a loaner while the window is being replaced. What she did is what ANY DEALERSHIP SHOULD DO WHEN SELLING A DAMAGED NEW CAR. She listened as I recanted my experience at the dealership, but she explained that there was nothing she could do about advertised e-price discrepancy and what I paid for the SUV. She did agree to relay to the managers how I felt when neither of them would get out of their chairs to talk to me in person about the final paperwork and the cracked window.
IT was explained to me that this score only has to do with how my dissatisfaction was handled AFTER the sale. If I could give Kimberly a 5 star I would because she was friendly and empathetic. As for Crain Hyundai as a dealership and trying to explain what makes this place so great or not in a few words, I did that with my original rating. If a person who could actually discuss with me the lack of transparency and could make an attempt to reconcile the mishandling of the sale AND the treatment I received, my score would be different. At least I got a phone call and a scheduled appointment.
Not Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2021
Category: Sales
Transparency Issue
Hyundai makes excellent, high quality, highly rated vehicles, but when shopping online, make sure you know WHICH Crain dealership offers the car or SUV you have found. Take a photo of the vehicle and the price at which it is offered to make sure the salesperson knows you are aware of the price Crain has advertised the car. Because I found the Santa Fe I wanted online on a Crain website, I thought that price would be honored if the Little Rock dealership sent for that vehicle at the North Little Rock dealership. My $2000 mistake.
The SUV I bought was being used as a NLR manager's car and had 2500 miles on it and a small crack in the driver's side window. The Little Rock dealership did not want to pay to have the window replaced because I was told the North Little Rock dealership was a different dealership and should be responsible. My salesperson did step in at that point and ask that the service department in Little Rock take care of it and bill North Little Rock. I guess the general managers agreed because that is what I was told. I was not invited into their office, In fact, I felt like I was not welcome into their office and neither of the general managers would even give me eye contact.
I am totally impressed by the Santa Fe. It is an outstanding SUV! Hyundai is making so many excellent vehicles, but choose your dealership carefully. Choose your salesperson carefully. I have read that the service department at Crain Little Rock is very good, and after the sale, that is what is important, but navigate your deal very carefully, and never make the same mistake that I did thinking that if Crain offers a price in Conway or North Little Rock that Little Rock will honor it.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 10:54 AM

Maryscott,
Thanks for your feedback.  We apologize for your unhappy experience.  Please give me call so we can discuss your concerns.  I would also like to get your repair set up and done for you.  Kimberly Stewart, Customer Relations Manager
501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 01:00 PM

Maryscott,
Thanks for the rescore and the kind words.  I will keep an eye on your window when it comes in and let you know.
Kimberly Stewart, CRM


Verified Customer
Benton, AR
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/27/2021
verified customerVerified Customer
Category: Sales
Not a bad experience
Could of been worse I guess.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 05:43 AM

Thanks for your feedback. We apoligize for your unhappy experience.  Customer satifaction is very important to us.  Please contact me and go over your concerns in detail so I can discuss with general manager. Thanks Kimberly Stewart, CRM, 501-604-1502.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 05:45 AM

Thanks for your feedback.  We do apologize for your unhappy experience. Customer satifaction is very important to us. Please feel free to contact me to discuss your concerns.  Kimberly Stewart, CRM, 501-604-1502


DT
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Diane T.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2021
verified customerVerified Customer
Category: Sales
So happy with my new Hyundai!
I recently went to Hyundai to meet a friend who was considering buying a Palisade Calligraphy. I wasn’t in the market for a new car myself, just supporting my friend. We took the Palisade for a test drive and I was so impressed with the car that I decided to look at one for myself. Antonio, the sales person for my friend and myself, was incredibly helpful. He knew the car well and answered every question I had. He didn’t pressure me in the least. My friend left in her new Palisade Calligraphy and the next morning I went back and bought one myself! Antonio was awesome to work with. He made the whole process easy and has followed up to make sure I’m happy with my Palisade and to answer any questions I have. Thank you Crain Hyundai and Antonio!!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:08 AM

Diana,
Thanks so much for this great review.  You made our day!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/23/2021 05:09 AM

Diana,
Thank so much for this great review!


SM
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Shanna M.
Little Rock, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2021
verified customerVerified Customer
Category: Sales
customer service
great
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:30 AM

Shanna,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/15/2021 05:31 AM

Shanna,
Thanks for this great review!!


AV
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Alexander V.
Rogers, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
verified customerVerified Customer
Category: Sales
Thanks guys
Good people friendly service
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/11/2021 07:35 AM

Alexander,
Thanks for this great review!


CC
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Carl C.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Sales
Excellent Vehicle
Much better than I expected.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2021 11:15 AM

Carl,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2021 11:16 AM

Carl,
Thanks for this great review!


CC
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Carl C.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2021
verified customerVerified Customer
Category: Sales
Excellent Vehicle
Much better than I expected.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2021 11:15 AM

Carl,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/08/2021 11:16 AM

Carl,
Thanks for this great review!


JG
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Justin G.
Sherwood, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
Car purchase
I recently purchased a 2021 Hyundai Palisade at Crain Hyundai in Little Rock. My salesman Ed, hands down is the best car salesman I ever dealt with. He was very professional and gave my husband and I the best deal possible! Ed had us in and out, we were not sitting in the dealership for hours. Ed, thank you for making a usual stressful situation easy and exciting, my husband and I are truly thankful!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/24/2021 06:14 AM

Justin,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/24/2021 06:52 AM

Justin,
Thanks for this great review!


JG
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Justin G.
Sherwood, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Sales
Car purchase
I recently purchased a 2021 Hyundai Palisade at Crain Hyundai in Little Rock. My salesman Ed, hands down is the best car salesman I ever dealt with. He was very professional and gave my husband and I the best deal possible! Ed had us in and out, we were not sitting in the dealership for hours. Ed, thank you for making a usual stressful situation easy and exciting, my husband and I are truly thankful!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/24/2021 06:14 AM

Justin,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/24/2021 06:52 AM

Justin,
Thanks for this great review!


JW
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Josephine W.
Morrilton, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
verified customerVerified Customer
Category: Sales
convenient location. Helpful personnel
My experience was very positive especially since it was a rainy evening. All personnel were courteous and very helpful. The follow up call was appreciated to see if I had any questions. Since I don't live in Little Rock I will go to Conway for my regular services of which they were very encouraging and supportive rather then insist I come to Little Rock.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/20/2021 09:29 AM

Josephine,
Thanks for this great review!!


KD
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Karen D.
Maumelle, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
verified customerVerified Customer
Category: Sales
The appearance of the building, the pleasant smiles that greet you inside and out, the friendliness of the people that work there.
Crain Hyundai in Little Rock was a very warm place to shop for cars. Everyone that worked there was so friendly and wanted your experience to be the best from showing us the vehicles to finishing up the sales. They took time to explain everything and make the experience so easy.. I would certainly share with others and go back myself for my next vehicle.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/20/2021 08:16 AM

Karen,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/20/2021 08:22 AM

Karen,
Thanks for this great review!!!


OM
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Oreneish M.
Bryant, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Sales
Very friendly
Very nice people, did not take long at all. Recommend to everyone
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/12/2021 10:10 AM

Oreneish,
Thanks for this great review!


OM
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Oreneish M.
Bryant, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Sales
Very friendly
Very nice people, did not take long at all. Recommend to everyone
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/12/2021 10:10 AM

Oreneish,
Thanks for this great review!


PB
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Patrick B.
Hot Springs, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
verified customerVerified Customer
Category: Sales
New vehicle
Our guy mark was awesome to work with. This is our second vehicle from this location
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/03/2021 11:14 AM

Patrick,
Thanks for this great review!


WS
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Wendy S.
Glenwood, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Friendly people
I always have a great experience with Emmanuel and the Crain team. Others could learn about how to treat their customers from them. They will always have my family's business.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 07:36 AM

Wendy,
Thanks for this great review!


FM
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Frank M.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Happy
From the start to finish my sales person Lance couldnt have been any better to work with
He was very friendly and professional
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 05:34 AM

Frank,
Thanks for this great review!!!


FM
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Frank M.
Hot Springs Village, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
verified customerVerified Customer
Category: Sales
Happy
From the start to finish my sales person Lance couldnt have been any better to work with
He was very friendly and professional
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 05:34 AM

Frank,
Thanks for this great review!!!


BL
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Bessie L.
Mabelvale, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
verified customerVerified Customer
Category: Sales
Sale person
Sale person was every friendly
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 05:32 AM

Bessie,
Thanks for this great review!!


BL
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Bessie L.
Mabelvale, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
verified customerVerified Customer
Category: Sales
Sale person
Sale person was every friendly
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/02/2021 05:32 AM

Bessie,
Thanks for this great review!!


LH
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Linda H.
Cushman, AR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customerVerified Customer
Category: Sales
Salesman
Repeat customer largely in part, because of my very knowledgeable, kind, & patient salesman, who took the time to listen to my needs, also great vehicle, & selections at Crain Hyundai!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/29/2021 06:07 AM

Linda,
Thanks so much for this review!


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