Business Solutions
SureCritic / Crain Hyundai Little Rock / Anthony Hicks
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Anthony Hicks

SALES MANAGER
Crain Hyundai Little Rock
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(117 reviews)
86

Reviews of Anthony Hicks

MG
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Maryscott G.
Hot Springs National Park, AR
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2021
verified customer Verified Customer
Category: Sales
The PR Person, Kimberly, Is Very Nice and Gets a 5 Star, but Not the Dealership
Kimberly called, listened empathetically, and scheduled my driver's side window repair and also made arrangements for me to have a loaner while the window is being replaced. What she did is what ANY DEALERSHIP SHOULD DO WHEN SELLING A DAMAGED NEW CAR. She listened as I recanted my experience at the dealership, but she explained that there was nothing she could do about advertised e-price discrepancy and what I paid for the SUV. She did agree to relay to the managers how I felt when neither of them would get out of their chairs to talk to me in person about the final paperwork and the cracked window.
IT was explained to me that this score only has to do with how my dissatisfaction was handled AFTER the sale. If I could give Kimberly a 5 star I would because she was friendly and empathetic. As for Crain Hyundai as a dealership and trying to explain what makes this place so great or not in a few words, I did that with my original rating. If a person who could actually discuss with me the lack of transparency and could make an attempt to reconcile the mishandling of the sale AND the treatment I received, my score would be different. At least I got a phone call and a scheduled appointment.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/29/2021
Category: Sales
Transparency Issue
Hyundai makes excellent, high quality, highly rated vehicles, but when shopping online, make sure you know WHICH Crain dealership offers the car or SUV you have found. Take a photo of the vehicle and the price at which it is offered to make sure the salesperson knows you are aware of the price Crain has advertised the car. Because I found the Santa Fe I wanted online on a Crain website, I thought that price would be honored if the Little Rock dealership sent for that vehicle at the North Little Rock dealership. My $2000 mistake.
The SUV I bought was being used as a NLR manager's car and had 2500 miles on it and a small crack in the driver's side window. The Little Rock dealership did not want to pay to have the window replaced because I was told the North Little Rock dealership was a different dealership and should be responsible. My salesperson did step in at that point and ask that the service department in Little Rock take care of it and bill North Little Rock. I guess the general managers agreed because that is what I was told. I was not invited into their office, In fact, I felt like I was not welcome into their office and neither of the general managers would even give me eye contact.
I am totally impressed by the Santa Fe. It is an outstanding SUV! Hyundai is making so many excellent vehicles, but choose your dealership carefully. Choose your salesperson carefully. I have read that the service department at Crain Little Rock is very good, and after the sale, that is what is important, but navigate your deal very carefully, and never make the same mistake that I did thinking that if Crain offers a price in Conway or North Little Rock that Little Rock will honor it.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 10:54 AM

Maryscott,
Thanks for your feedback.  We apologize for your unhappy experience.  Please give me call so we can discuss your concerns.  I would also like to get your repair set up and done for you.  Kimberly Stewart, Customer Relations Manager
501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 01:00 PM

Maryscott,
Thanks for the rescore and the kind words.  I will keep an eye on your window when it comes in and let you know.
Kimberly Stewart, CRM

Employees worked with
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Anthony Hicks
SALES MANAGER
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TEVIN COOLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
verified customer Verified Customer
Category: Sales
Disingenuous sales tactic
Just very non transparent as to the final price and what all was included in the agreed and signed contract.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/17/2020 10:42 AM

Customer Satisfaction is very important to us.  I do apologize for your unhappy experience.  My name is Kimberly Stewart, Customer Relations Manager.  Please give me a call to discuss your issues so I can make upper management aware.  You can reach me at 501-604-1502.  I look forward to hearing from you.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/21/2020 07:42 AM

Please let me know that yu have rceived your paperwork and that it is correct.  Please give me a call at  501- 604-1502.
Thanks, Kimberly Stewart CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/22/2020 08:37 AM

Darrell,
I did try to call you back this morning.  I did leave you a voicemail.  I have reordered your paperwork.  Hyundai will be sending you a rescore survey and that survey is on me and if I did reach out to you to try to resolve your issues.  Hyundai likes to know that we do reach out to a customer if they are unhappy and take care of their concerns.  Please let me know if there is anything else I can help you with.  Kimberly Stewart, CRM

Employees worked with
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Anthony Hicks
SALES MANAGER
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Anthony Hicks
SALES MANAGER
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CLARENCE FINLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Venue
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2020
verified customer Verified Customer
Category: Sales
Disingenuous sales tactic
Just very non transparent as to the final price and what all was included in the agreed and signed contract.
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/17/2020 10:42 AM

Customer Satisfaction is very important to us.  I do apologize for your unhappy experience.  My name is Kimberly Stewart, Customer Relations Manager.  Please give me a call to discuss your issues so I can make upper management aware.  You can reach me at 501-604-1502.  I look forward to hearing from you.

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/21/2020 07:42 AM

Please let me know that yu have rceived your paperwork and that it is correct.  Please give me a call at  501- 604-1502.
Thanks, Kimberly Stewart CRM

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/22/2020 08:37 AM

Darrell,
I did try to call you back this morning.  I did leave you a voicemail.  I have reordered your paperwork.  Hyundai will be sending you a rescore survey and that survey is on me and if I did reach out to you to try to resolve your issues.  Hyundai likes to know that we do reach out to a customer if they are unhappy and take care of their concerns.  Please let me know if there is anything else I can help you with.  Kimberly Stewart, CRM

Employees worked with
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Anthony Hicks
SALES MANAGER
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Anthony Hicks
SALES MANAGER
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CLARENCE FINLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
Poor customer service
Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention.  We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us.  Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
DT
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Dara T.
Damascus, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021
verified customer Verified Customer
Category: Sales
My Car Salesman Was THE BEST!
My salesman was Tevin and he was exceptional. He was extremely knowledgeable, considerate and fun to talk to. He made the entire process smooth and is the type of person I will send my family snd friends to.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/15/2021 05:54 AM

Dara,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/15/2021 05:55 AM

Dara,
Thanks for this great business rating!

Employees worked with
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Anthony Hicks
SALES MANAGER
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TEVIN COOLEY
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Sales
Great experience
No complaints really. I do think service and waiting area could have some better amenities for comfort while waiting.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/07/2021 01:15 PM

Jennier,
Thanks for this great review!   We are not allowed to serve coffee or popcorn.  When the CDC guidelines allow us to so we will.  Kimberly Stewart, Customer Relations Manager

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/07/2021 01:16 PM

Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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CLARENCE FINLEY
SALES CONSULTANT
RB
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Ronnie B.
Benton, AR
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Sales
Great customer service
This is the second car I’ve bought from my salesman Ed. I was so happy the day after I bought my new car I brought my friend in and Ashe also bought a new car. Ed has continued to check on me even almost 2 weeks after the sale.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/07/2021 12:28 PM

Ronnie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 07/07/2021 12:28 PM

Ronnie,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
Verified Customer
Little Rock, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customer Verified Customer
Category: Sales
Great car
Like the car
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:40 PM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/28/2021 12:44 PM

Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
RB
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Raymond B.
Little Rock, AR
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customer Verified Customer
Category: Sales
Mrs.Victoria and the crew are the best in Arkansas
This company help me survive a crisis. With hard work and dedication I got into vehicle I wanted. I think this was the best experience I’ve ever experienced purchasing a vehicle. My sales person was Mrs. Victoria she walked and talked everything over with me and her team and I am a very proud and thankful for this company! I will be using this company for life and if your reading to post you should too don’t give up because they will not give up on you
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/15/2021 05:27 AM

Raymond,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/15/2021 05:28 AM

Raymond,
Thanks for this great business review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/18/2021 12:49 PM

Raymond,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
WC
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Warrick C.
Harker Heights, TX
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
verified customer Verified Customer
Category: Sales
Awesome Service
Edward Taylor AKA “The Car Guru” was phenomenal in making sure all of my timeless demands were meet he made sure that I was well taken care o and able to walk out with my 2021 Hyundai Elantra! Overall great experience!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/14/2021 05:37 AM

Warrick,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/14/2021 05:37 AM

Warrick,
Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
verified customer Verified Customer
Category: Sales
The Sales lady, Ms Victoria Keith. She was friendly , wonderfull, knew her job and made you feel at ease .
I was very impressed with everything.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/14/2021 05:47 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/14/2021 05:47 AM

Thanks for this great review!

Employees worked with
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Anthony Hicks
SALES MANAGER
EE
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Eugene E.
Roland, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customer Verified Customer
Category: Sales
I had the best experience
Every one was so amazing! Antonio really helped me find my car he was so great! So nice! Steven France was also great to! He recommended us to Hyundai. All the staff that help us was so amazing. All around we had a great experience.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/07/2021 05:25 AM

Eugene,
Thanks for this great review!

!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/07/2021 05:26 AM

Eugene,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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ANTONIO SHAWDERS
SALES CONSULTANT
PT
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Pamela T.
Little Rock, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
verified customer Verified Customer
Category: Sales
Pamela T
Antonio Shawders that name says it all
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/03/2021 11:36 AM

Pamela,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/03/2021 11:46 AM

Pamela,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Prescott, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2021
verified customer Verified Customer
Category: Sales
Victoria Keith is the BEST salesperson!
I had a wonderful experience at Crain Hyundai.
I strongly suggest anyone to visit with Victoria Keith for their vehicle buying needs.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/03/2021 08:41 AM

Heather,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 06/03/2021 09:46 AM

Thanks so much for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
LO
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Laurel O.
Little Rock, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
verified customer Verified Customer
Category: Sales
Aaron is great
Great experience with sales. Aaron was amazing. The finance department was SO SLOW and we waited for forever, but Aaron made up for it!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/26/2021 12:53 PM

Laurel,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/26/2021 12:53 PM

Laurel,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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AARON FAGEN
SALES CONSULTANT
Verified Customer
Benton, AR
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customer Verified Customer
Category: Sales
Helpful
They were very friendly and helpful. Our salesperson, Antonio was very outgoing and went out of his way to ensure our happiness
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/25/2021 07:48 AM

Brandon,
Thanks so much for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/25/2021 07:49 AM

Thanks so much for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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ANTONIO SHAWDERS
SALES CONSULTANT
CP
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Colton P.
North Little Rock, AR
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
verified customer Verified Customer
Category: Sales
Great buying experience
They were able to pay off my old car and get me a great interest rate on a new Hyundai Elantra Hybrid. My sales person Victoria was very friendly and knowledgeable.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/25/2021 05:15 AM

Colton,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/25/2021 05:16 AM

Colton,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
LC
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Lorna C.
Little Rock, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
verified customer Verified Customer
Category: Sales
It was great
Crain Hyundai is the place to shop. Well, I enjoyed it. They have an open space for waiting. Good spacing area.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/21/2021 08:52 AM

Lorna,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/21/2021 08:52 AM

Lorna,
Thanks for this great business review!

Employees worked with
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Anthony Hicks
SALES MANAGER
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AARON FAGEN
SALES CONSULTANT
MD
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Michael D.
Stuttgart, AR
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
verified customer Verified Customer
Category: Sales
Pleasant Experience
From the very start of our visit at Crain Hyundai Little Rock, we were met by a professional and pleasant staff. Antonio was very informative and knowledgeable. He made us feel comfortable and most of all, welcomed. The entire staff was nice people and very helpful. We did not feel pressured and harassed in the purchase. I feel confidant that I will return to this business and I hope the staff will be the same. I usually don't like the experience of purchasing a vehicle, but I can definitely say this was a pleasant experience.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/19/2021 05:34 AM

Michael,
Thanks for this great review!!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/19/2021 05:39 AM

Michael,
Thanks for that great business review!!

Employees worked with
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Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customer Verified Customer
Category: Sales
Great service
Extremely pleased wood the purchase experience.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/14/2021 10:06 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 05/14/2021 10:06 AM

Thanks for this great business review!

Employees worked with
avatar
Anthony Hicks
SALES MANAGER
avatar
ANTONIO SHAWDERS
SALES CONSULTANT
Displaying Review 1 - 20 of 117 in total
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