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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / AJ Mills
AM

AJ Mills

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(201 reviews)
52

Reviews of AJ Mills

Verified Customer
Post Falls, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
verified customer Verified Customer
Category: Service
Happy car
Happy car

Happy driver
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:35 PM

Anonymous, thank you for the happy review! We agree - happy cars do make for happy drivers! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with
AM
AJ Mills
Service Advisor
JW
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JERRY W.
Windsor, CA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
The service department really cares about the customer and their situation
This is the very BEST service department I have experienced in my 60 years of driving. The people were not only friendly but really wanted to help us. We were returning home from a 4-week camping trip when the air hose to the turbocharger blew. I thought it would be very expensive to replace the turbocharger and I was sure since we were travelers that the recommendation would be to replace the turbocharrger. After inspecting the vehicle the mechanic found that it was the air compressor hose to the turbocharger that was the problem, Not only did thet find the problem, but it was fixed that very afternoon befor 5 pm which allowed us to continue on our way home that very day. I know we had no priority in the maintenance that had already been scheduled for the day, but the service team did a fantastic job fitting us into the schedule for the day. We were treated with respect during our entire visit. We were allowed to park our travel trailer on the propert, and AJ came out to make sure everything was fine on several occassions. I can't over emphasise how great we felt about the service we received.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:33 PM

Jerry, thank you for the fantastic review. We consider ourselves lucky that you gave us the opportunity to help! We're so glad that we were able to take care of things quickly and get you safely back on the road! We'll be sure to pass along your kind words to AJ and the whole team. It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with
AM
AJ Mills
Service Advisor
JG
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JEFF G.
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
verified customer Verified Customer
Category: Service
Great service and took care of me in emergency
My truck was getting random trailer Disconnect messages during towing on our summer trip. I took the truck to the near dealer while at one of our camping spots.

Conner was EXTREMELY helpful and was able to get me in the repair shop that same day. We continued on with our summer trip and have had no further Trailer Disconnect messages after Ford did the software update.

Thx Conner and team.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:24 PM

Jeff, thank you for the 5 star review! Random disconnect messages during a trip can put a big damper on summer plans! We're so glad that we were able to get things sorted for you and get you safely back on your way! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with
AM
AJ Mills
Service Advisor
JW
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JOESEPH W.
Blanchard, ID
Ford Freestyle
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2021
verified customer Verified Customer
Category: Service
Repair my vehicle
While shopping in CDA my vehicle warning lights came on. We pulled into Mike White to have it checked out. Service advisor were quick and courteous asking what was wrong. The only problem we had was there were about thirty other vehicles ahead of us. Fortunately a freind was able to come pick us up.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:54 PM

Joe, thank you for trusting us with your vehicle. We're so glad that we were able to get things sorted for you! We're sorry about the wait, but grateful that you still gave us the chance! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
WB
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WILLIAM B.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customer Verified Customer
Category: Service
Serpentine bite
My wife heard a thrashing noise from the engine compartment inher Explorer and luckily she pulled over. We took the vehicle to Mike White Ford and the next day the vehicle was analyzed and repaired in a very timely manner. The people at the Ford dealership were polite, courteous, and very efficient at making the estimate and getting the repair completed.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:44 PM

William, thank you for the 5 star review. A thrashing noise from the engine compartment is never a pleasant way to end a drive! We're so glad that we were able to sort things out and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
IH
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IAN H.
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customer Verified Customer
Category: Service
Sync system went out!
Even though I am unhappy about the results, my sync system went out, I’m very happy with Mike White. Very professional and honest all the way through. I wont take my truck anywhere else!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:40 PM

Ian, thank you for the kind review. We're sorry that the results weren't what you (or what we wanted) but we're grateful that you enjoyed our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
JW
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JEROD W.
Saint Maries, ID
Ford Flex
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customer Verified Customer
Category: Service
Car repair
They took care of the issue with my car quickly (strut mount).
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2021 03:28 PM

Jerod, thank you for the 5 star review! We're so glad that we were able to take care of your strut mount quickly and get you safely back on the road. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
GS
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GEORGE S.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
verified customer Verified Customer
Category: Service
Is absolutely fantastic service
The entire experience was great from start to finish makes me want to Maybe become a Ford person instead of a Chevy person.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:22 PM

George, thank you for the fantastic review! We're so glad that you had such a positive experience. No matter whether you're a Chevy person, or a Ford person, we're proud to serve you and your vehicles! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
PR
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PETER R.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customer Verified Customer
Category: Service
Repaired truck sooner and at less cost than estimated.
The original estimated time for repair was 7 hours cost was better than $1,000.00! They were able to fix it in less than two hours at a cost of $97.00. A procedure that was frequently needed was not needed. They fixed the truck, and it works great!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 02:57 PM

Peter, thank you for the 5 star review. We're so glad that we were able to take care of your truck and improve significantly on the estimate and time promised. We always prefer that to the alternative! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
AM
AJ Mills
Service Advisor
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