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CARLOS ROJO

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(7 reviews)
87
Send a Message to CARLOS

Verified Customer
Rancho Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customer Verified Customer
9
Category: Sales
Hyundai
Was a very easy process. Everyone there was so kind and friendly.
BIANCA S. from Fontana Hyundai responded on 03/01/2022

Good Afternoon thank you for your positive feedback and your 5 stars , We always appreciate our customers feedback . If you have any questions or concerns we are always here to help you .


Thank You 

Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with

Verified Customer
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
10
Category: Sales
Staff was awesome n amazing
Hyundai was amazing to us thank you so much
BIANCA S. from Fontana Hyundai responded on 12/15/2021

good morning for taking the time to fill out our survey we appreciate your time and your positive feedback we love to hear our customers experience here at our dealership.. if you have any questions or concerns we are always here to help you ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


EG
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Erika G.
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
10
Category: Sales
Fontana hyundai
My husband and I had a great experience at this dealership. The staff is amazing. I’m so glad we came here. I have purchased many cars and this had to be the most smooth process we have experienced. I’m a very satisfied customer.
BIANCA S. from Fontana Hyundai responded on 11/29/2021

GOOD AFTERNOON ERIKA THANK YOU FOR YOUR 5 STARS YOUR FEEDBACK IS VALUABLE TO OUR DEALER THANK YOU FOR TAKING TIME ..IF EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850


RT
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Remon T.
Fontana, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customer Verified Customer
10
Category: Sales
Amazing Experience with the sales person
I got amazing service from Valerie.

RT
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Remon T.
Fontana, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
verified customer Verified Customer
10
Category: Sales
Amazing Experience with the sales person
I got amazing service from Valerie.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2021
0
Category: Sales
The worst service I’ve ever had.
The worst service I’ve ever had. They sold me a car with defective and promised to fix the issue, but once the deal is done they changed their promise and asked me to pay to fix it.
VANESSA R., CRM from Fontana Hyundai responded on 11/01/2021

I apologies Remon. Please feel free to give me a call here directly at the dealer. Customer satisfaction is our priority at all times. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

SH
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Steven H.
Highland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
very great!
Carlos did an amazing job helping me. I really recommend him, he was very informative and made us feel very comfortable!
BIANCA S. from Fontana Hyundai responded on 10/27/2021

THANK YOU SO MUCH FOR THE GREAT REVIEW YOUR FEEDBACK IS VERY VALUABLE TO OUR DEALERSHIPS. IF YOU EVER HAS ANY QUESTION'S OR CONCERNS ALWAYS HERE TO HELP YOU .


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com


Verified Customer
Rialto, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2021
verified customer Verified Customer
10
Category: Sales
Quick and Easy
stopped in to look around. I had been to a few other dealers that day with no luck. But I decided to try Hyundai. I'm so happy I did, I left that night with a new car.
BIANCA S. from Fontana Hyundai responded on 10/18/2021

Good morning we understand your time is valuable ,we appreciate your feedback . Congratulations on your new Vehicle If you have any questions or concerns please feel free to you me a call. 
                                                                                                   

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850 


MM
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Madison M.
Fontana, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customer Verified Customer
6
Category: Sales
Great job Carlos!
Carlos did amazing!

MM
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Madison M.
Fontana, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customer Verified Customer
6
Category: Sales
Great job Carlos!
Carlos did amazing!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2021
5
Category: Sales
Okay
Overall, an okay experience. My dealer was nice and I got an incredible car for a pretty decent price. The down side was they had to have me come back in to sign paperwork they had forgotten about, not once but twice... The second time I came in, they did fill up my car however. In addition, they spelled my name wrong for the Hyundai online profile. So instead of Madison they spelled it "Maddison"....
LORRAINE M. from Fontana Hyundai responded on 09/01/2021

Good afternoon Ms.Madison I apologize for the inconivnece.  Here at Fontana Hyundai, we want to provide the best customer satisfaction to all of our customers. If there is anything that we can do to improve your experience with us please feel free to reach out to our customer relations manager Vanessa @ 909-802-6869

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