Business Solutions

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JOSE CRUZ-ARROYO

Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(41 reviews)
88
Send a Message to JOSE

SR
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Sophia R.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Sales
One of the best car buying experiences
I have never felt so at ease purchasing a car. The whole process was easy and took less time than any other car buying experience. I would refer Fontana Hyundai to family and friends. Trevor our salesman was wonderful and when I’m ready to buy another car I hope he’s there to help us.
LORRAINE M. from Fontana Hyundai responded on 01/31/2022

Good Morning Sophia thank you for the 5 star ..if you have any questions or concerns we are always here to help you ..


                               Thank You


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850
                                                              


BC
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Bobby C.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customer Verified Customer
10
Category: Sales
Great buying experience!!
We had a great experience and purchased 2 vehicles. We had great service from our Sales Rep all the way down to financing and will definitely recommend Fontana Hyundai!!
LORRAINE M. from Fontana Hyundai responded on 01/28/2022

good afternoon bobby thank you for taking the time to fill out our survey we appreciate  our customers feedback ...if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


FD
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Flordeliz D.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Sales
Happy and satisfied with Santa Cruz : )
Satisfied, it has the power that i never expect for a four cylinder truck, cute and good designed.
LORRAINE M. from Fontana Hyundai responded on 01/26/2022

   good afternoon flordeliz thank you for taking the time to fill out our survey.. if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


TA
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Tamara A.
San Bernardino, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2022
verified customer Verified Customer
9
Category: Sales
Review
Overall a great experience
LORRAINE M. from Fontana Hyundai responded on 01/26/2022

   good morning thank you for your feedback i will be talking to higher management about this situation .. if you have any questions or concerns we are here to help you ..


 Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


GF
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George F.
Rancho Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
From the beginning to the end every associate was court, pleasant and helpful.
LORRAINE M. from Fontana Hyundai responded on 01/21/2022

good afternoon george thank you for taking the time to fill out our survey ..if you have any questions or concerns we are always here to help you..


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


VH
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Vicki H.
Diamond Bar, CA
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customer Verified Customer
9
Category: Sales
Melissa Martinez is a Fontana Hyundai Treasure
I dreaded the prospect of entering a dealership and car shopping. What a pure pleasure and surprise it was to encounter Melissa Martinez at Fontana Hyundai. She exuded warmth and competence and fun. There was no pressure. She went out of her way to anticipate what we might want to know and had it at the ready. I swear, there was one thing I didn’t particularly like about the car we ended up with, and I voiced it to Melissa. SO sincerely, she talked about that feature in a way that I came to LOVE it. Magic. Ok yeah, that’s good sales, but wow, it worked, because she is the real deal. You aren’t being gaslighted. You can bring your squirmy 8-year old. She became his idol by the end, and she appeared delighted by him (though it made a ton more aggravation for her I’m sure).
This experience with Melissa transformed my ideas of car shopping. Only thing is, she needs to clone herself, or else I always have to shop at Fontana Hyundai from now on.
LORRAINE M. from Fontana Hyundai responded on 01/12/2022

good afternoon vicki thank you for filling out our survey we appreciate your positive feedback..if you have any questions or concerns we are here to help you..


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850


DM
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Deborah M.
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Sales
Great Experience
The Sales Person, Millez Boston helped make the purchase of our new car very Pleasant. He was very knowledgeable in regards to the vehicle we purchased, gave us great insight and took the time to show us all the great features and how they function, never felt rushed. A very welcomed and warm atmosphere. Thank you Hyundai Fontana!
BIANCA S. from Fontana Hyundai responded on 01/10/2022

good afternoon deborah thank you for filling out our survey we appreciate our customers feedback..if you have any questions or concerns we are always here to help you.


Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850


DS
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Donnelle S.
Murrieta, CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
10
Category: Sales
Great buying experience
I don’t usually like to buy from dealerships and I told myself I would never buy new again but Fontana Hyundai and their whole team made this buying experience enjoyable. We were there for the majority of the day however we did buy two vehicles and negotiated them separately so that prolonged our time there. Miles our product specialist was great! He was very patient and not pushy and we appreciated his honesty and knowledge the most. Would definitely recommend anyone who is looking into getting a new vehicle to visit Fontana Hyundai!
BIANCA S. from Fontana Hyundai responded on 01/10/2022

good afternoon donnelle thank you for your positive feedback we are very happy to hear that you had  a great experience here at fontana hyundai. if you have any questions or concerns we are always here to help you..


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


MA
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Michael A.
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Best Hyundai dealer ever ! FAMILY OWNED !!
Fontana hyundai gave me a second chance and i thank them !
BIANCA S. from Fontana Hyundai responded on 12/31/2021

good morning michael thank you for the positive feedback . we are very happy to hear our customers have a great experience her at fontana hyundai .. if you have any questions or concerns we are here to help you..




Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850


JG
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Jesus G.
Baldwin Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Valeria was a great salesperson
Valeria was very helpful and professional, she made me feel at ease, not pushy at all, I had an excellent experience
BIANCA S. from Fontana Hyundai responded on 12/30/2021

good morning jesus thank you for taking the time to fill out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help you ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


CB
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Courtney B.
Moreno Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Great Experience
As a first time buyer, I was very hesitant on purchasing a new car. Angel made me feel comfortable and confident with my purchase! He made sure to show me all of the features on the car and made the buying process less nerve wracking. I had a great experience with Angel and would definitely recommend Fontana Hyundai!
BIANCA S. from Fontana Hyundai responded on 12/28/2021

good afternoon courtney thank you for taking the time to fill out our survey we appreciate to hear positive feedback for our customers .. if you have any questions or concerns we are here to help you..


bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


MH
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Michael H.
Fontana, CA
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Smooth leasing experience
I had an excellent experience at this location. Travis was extremely professional and answered all my questions i had about their car models and specifications. He was very personable and i never felt pressured to commit to a vehicle or deal. The managers were very flexible as well and made this whole experience smooth. I highly recommend anyone looking for a hyundai to check this place out.
BIANCA S. from Fontana Hyundai responded on 12/28/2021

good afternoon michael thank you for taking the time to fill out our survey we appreciate hearing our customers positive feedback ..if you have any questions or concerns we are here to help you..


bianca saenz
customer relations manager 
bsaenz@fontanahyundai.com
(909)371-1850 


JB
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Jessica B.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
10
Category: Sales
Fontana Hyundai is the place to buy your next vehicle process was easy, and pleasant.
The Sales Team at Fontana Hyundai were pleasant to work with. My purchase was
More than I hoped for. I will return to purchase in the future.
BIANCA S. from Fontana Hyundai responded on 12/22/2021

good afternoon jessica thank you for filling out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help u ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customer Verified Customer
10
Category: Sales
Na
Na
BIANCA S. from Fontana Hyundai responded on 12/21/2021

good morning thank you for your time in filling out our survey we appreciate your positive feedback your feedback is valuable to our dealership ..if you have any questions or concerns we are always here to help you..

bianca saenz 
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
Calimesa, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customer Verified Customer
10
Category: Sales
Customer 2021 December
Thank you Hyundai Fontana for getting me into a sport car that I want it was worth the wait. They treat you like family and they do everything they can to get you a car of your choice I give 100 stars 🌟
BIANCA S. from Fontana Hyundai responded on 12/20/2021

good morning thank you for your 5 stars its good to hear our customers have a good experience here at our dealership..if you have any questions or concerns we are always here to help you..



bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
Rialto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customer Verified Customer
10
Category: Sales
Great experience
Very satisfied with my experience
BIANCA S. from Fontana Hyundai responded on 12/17/2021

good afternoon laura thank you for your time thank you for your 5 star we are happy to hear your experience here was was a good one ..if you ever have any questions or concerns we are here to help you..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
Long Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
verified customer Verified Customer
10
Category: Sales
Staff was awesome n amazing
Hyundai was amazing to us thank you so much
BIANCA S. from Fontana Hyundai responded on 12/15/2021

good morning for taking the time to fill out our survey we appreciate your time and your positive feedback we love to hear our customers experience here at our dealership.. if you have any questions or concerns we are always here to help you ..


bianca saenz
customer relations manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
verified customer Verified Customer
10
Category: Sales
Valerie was outstanding. Would buy from her again
Had an overall excellent expierance. Just didn't like not getting the invoi e price when I asked for it. Got it after agreement on price and then I asked why don't I just go through Costco to get a final price. That when JC sId that's what he does. I was very surprised to hear that and Ctua l y I was nature that I got a Costco price.
BIANCA S. from Fontana Hyundai responded on 12/08/2021

GOOD MORNING THANK YOU FOR TAKING THE TIME TO FILL OUT OUR SURVEY WE ALWAYS APPRECIATE OUR CUSTOMER'S POSITIVE FEEDBACK. IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP YOU.



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER 
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850 


DL
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Donette L.
Montclair, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
verified customer Verified Customer
10
Category: Sales
Stellar Experience
The floor staff personnel (Milez) did a stellar job. With the upper manager (Jose) it was a little back-and-forth regarding haggling on the price.
BIANCA S. from Fontana Hyundai responded on 12/06/2021

GOOD MORNING DONETTE THANK YOU FOR TAKING THE TIME TO FILL OUT OUR SURVEY YOUR FEEDBACK IS IMPORTANT TO OUR DEALERSHIP . IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYYUNDAI.COM
(909)371-1850 


KJ
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Karen J.
Stevenson Ranch, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
Amazing Follow up
Satisfied with the follow up phone call from Vanessa and Miles
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.