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SureCritic / Fontana Hyundai / JOSE CRUZ-ARROYO
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JOSE CRUZ-ARROYO

Fontana Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(41 reviews)
88

Reviews of JOSE CRUZ-ARROYO

KJ
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Karen J.
Stevenson Ranch, CA
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
Amazing Follow up
Satisfied with the follow up phone call from Vanessa and Miles
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/30/2021
10
Category: Sales
I love Milez
BEST EVER DEALER IN THE WORLD
LORRAINE M. from Fontana Hyundai responded on 11/30/2021 02:02 PM

Thank you Karen for your review. 

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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ANTHONY BOSTON
SL
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Sangho L.
CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
10
Category: Sales
Very Pleased
We needed a PHEV or full EV but had a hard time to get it done. Our shopping experience at Fontana Hyundai was exceptional, and we ended up with a good deal. Benjamin was very professional, knowledgable, and helped us a lot go through the details of everything we needed to know. The dealership is very clean, well-equipped, and operated by very friendly staffs. We would definitely visit the dealership for any future services and car demands.
BIANCA S. from Fontana Hyundai responded on 11/30/2021 09:31 AM

GOOD MORNING SANGHO THANK YOU FOR TAKING THE TIME TO FILL OUT OUR SURVEY YOUR FEEDBACK IS IMPORTANT TO US ..IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAY HERE TO HELP ..


BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER 
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
Verified Customer
Fontana, CA
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
10
Category: Sales
Sante Fe hybrid
Salesman were great to work with.
BIANCA S. from Fontana Hyundai responded on 11/29/2021 05:01 PM

good afternoon thank you so much for your feedback it is appreciate your time an or positive feedback ..if you ever have any questions or concerns we are always here to help you ..


bianca saenz
bsaenz@fontanahyundai.com
customer relations manager
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
AA
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Angel A.
San Bernardino, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
8
Category: Sales
Knowledge
We worked out a deal that benefited both customer and dealership they pulled out all the punches to make sure I walk out with a new car and felt satisfied I made a comfortable choice. I am happy with my purchase and comfortable with my payments thank you Fontana Hyundai
BIANCA S. from Fontana Hyundai responded on 11/29/2021 03:57 PM

GOOD AFTER NOON ANGEL THANK YOU FOR YOUR 5 STARS WE APPRECIATE YOUR TIME IN TAKING OUR SURVEY..IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TO HELP. 



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER 
(909)371-1850
BSAENZ@FONTANAHYUNDAI.COM

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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DYLAN YOUNG
RT
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Ray T.
San Bernardino, CA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customer Verified Customer
10
Category: Sales
Returning customers
Keanj is an excellent salesman so much we returned for a second vehicle.
BIANCA S. from Fontana Hyundai responded on 11/26/2021 08:32 AM

GOOD MORNING RAY CONGRATULATIONS ON YOUR NEW PURCHASE OF YOUR CAR THANK YOU FOR CHOOSING   US AS YOUR DEALER AN THANK YOU FOR TAKING THE TIME TO TAKE OUR SURVEY IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE HERE TOO HELP YOU..

BIANCA SAENZ
BSAENZ@FONTANAHYUNDAI.COM
CUSTOMER RELATIONS MANAGER 
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
PF
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Pamela F.
Murrieta, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customer Verified Customer
9
Category: Sales
Trevor Clark is the reason I purchased
I wanted a car, but driving to the dealership with a 8 month old baby wasn’t an option. Trevor pushed his finance manager and worked the entire deal over the phone and via email for me. He even delivered my new car to my home all the way in Murrieta. I never even had to set foot in the dealership. Hands down amazing experience working with Trevor Clark. Will absolutely buy there again because of him.
BIANCA S. from Fontana Hyundai responded on 11/19/2021 04:53 PM

GOOD AFTERNOON PAMELA WE APPRECIATE YOUR 5 STAR YOUR FEEDBACK IS VERY IMPORTANT TO OUR DEALERSHIP.IF YOU EVER HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP OUR CUSTOMERS. 


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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TREVOR CLARK
Verified Customer
Rialto, CA
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Sales
Nice experience
Over all I had a very good experience with Fontana Hyundai. My salesperson was profesional and friendly.The staff were all helpful.
BIANCA S. from Fontana Hyundai responded on 11/19/2021 04:50 PM

THANK YOU SO MUCH FOR FOR YOUR 5 STAR WE FONTANA HYUNDAI APPRECIATE YOUR POSITIVE FEEDBACK WE LOVE TO KNOW YOUR EXPERIENCE HERE WAS GREAT.IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU.. 


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
BSAENZ@FONTANAHYUNDAI.COM
(909)371-1850

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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VALERIA NAVARRO
JM
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Jesus M.
Colton, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
verified customer Verified Customer
9
Category: Sales
Very good
The personal is very profesional
BIANCA S. from Fontana Hyundai responded on 11/10/2021 02:10 PM

GOOD AFTERNOON JESUS THANK YOU FOR THE 5 STARS YOUR FEEDBACK IS REALLY IMPORTANT TO US..
IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP YOU..



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyunda.com

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
AC
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Arturo C.
Norco, CA
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2021
verified customer Verified Customer
10
Category: Sales
Nice experience overall
Friendly and helpful staff
BIANCA S. from Fontana Hyundai responded on 11/08/2021 08:52 AM

GOOD MORNING ARTURO THANK YOU SO MUCH WE UNDERSTAND YOUR TIME IS VALUABLE WE APPRECIATE YOUR POSITIVE FEEDBACK. IF YOU HAVE ANY QUESTIONS OR CONCERNS WE ARE ALWAYS HERE TO HELP ..


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
AP
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Arthur P.
Redlands, CA
2022 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Sales
Exceptional
The never left until the last minute. She even put temp car plates & the details of the car.
BIANCA S. from Fontana Hyundai responded on 11/03/2021 08:53 AM

GOOD MORNING ARTHUR THANK YOU SO MUCH FOR YOUR POSITIVE FEEDBACK WE APPRECIATE YOU TIME IN FILLING OUT OUR SURVEY YOUR FEEDBACK IS IMPORTANT TO US.IF YOU EVER HAVE ANY QUESTION'S OR CONCERNS GIVE US A CALL WE ARE ALWAYS HERE TO HELP.


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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AMAYRANI ALVAREZ
SH
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Steven H.
Highland, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
very great!
Carlos did an amazing job helping me. I really recommend him, he was very informative and made us feel very comfortable!
BIANCA S. from Fontana Hyundai responded on 10/27/2021 02:00 PM

THANK YOU SO MUCH FOR THE GREAT REVIEW YOUR FEEDBACK IS VERY VALUABLE TO OUR DEALERSHIPS. IF YOU EVER HAS ANY QUESTION'S OR CONCERNS ALWAYS HERE TO HELP YOU .


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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CARLOS ROJO
AG
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Andrew G.
Angelus Oaks, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Sales
Great service
Sales person was very helpful and friendly
BIANCA S. from Fontana Hyundai responded on 10/27/2021 08:19 AM

GOOD MORNING ANDREW CONGRATULATION'S ON YOUR NEW CAR THANK YOU SO MUCH FOR YOUR 5 STAR . IF YOU HAVE ANY QUESTION'S OR CONCERNS FEEL FREE TO GIVE US A CALL .


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com
 

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
BR
BRIANNA REYES
SI
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Sati I.
Sherman Oaks, CA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Sales
Sales person
Benjamin has excellant service.
BIANCA S. from Fontana Hyundai responded on 10/25/2021 08:31 AM

GOOD MORNING SATI CONGRATULATION'S ON YOUR NEW VEHICEL THANK YOU SO MUCH FOR TAKING YOUR TIME ON TAKING OUR SURVEY WE APRECIATE YOUR TIME AND YOUR FEEDBACK IT IS REALLY IMPORTANT TO US ... IF YOU EVER HAVE ANY QUESTIONS OR CONCERN'S WE ARE HERE TO HELP YOU..


BIANCA SAENZ
(909)371-1850
CUSTOMER RELATIONS MANAGER 
bsaenz@fontanahyundai.com

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
RH
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Ronald H.
Fontana, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Sales
Excellent service
Everyone was extremely helpful and did not make us feel pressured to make a decision and they worked very hard at making the deal comfortable for us.
BIANCA S. from Fontana Hyundai responded on 10/22/2021 11:50 AM

GOOD MORNING THANK YOU FOR YOUR FEEDBACK WE APPRECIATE YOU TAKING THE TIME TO FILL OUT OUR SURVEY.IF YOU HAVE QUESTION'S OR ISSUES WITH ANYTHING WE ARE ALWAYS TO HELP YOU..



BIANCA SAENZ
(909)371-1850
bsaenz@fontanahyundai.com
CUSTOMER RELATIONS MANAGER

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
JR
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Jose R.
Victorville, CA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Sales
Fontana hyundai
Desde que llegamos a fontana hyundai nos recibieron con una sonrisa y todo el personal fue muy amable y profesional.
BIANCA S. from Fontana Hyundai responded on 10/22/2021 11:05 AM

BUENOS DIAS MUCHAS GRACIAS POR LAS CINCO ESTRELLAS SI USTED TIENE PROBLEMAS O PREGUNTAS CON UN SI TE AYUDA CON ALGO SIEMPRE ESTAMOS AQUI PARA AYUDARLES..



BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com

Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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BENJAMIN VERDUZCO
FA
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Francisco A.
Perris, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
2022 Hyundai Sonata SEL PLUS
Brianna was the best! She was very knowledgeable and told me so many things about the car that I didn’t know, even though I had done my own research. Please go see Lisa S, and Brianna R to have the best experience at Fontana Hyundai!!!
VANESSA R., CRM from Fontana Hyundai responded on 10/15/2021 02:00 PM

Thank you Francisco for your positive feedback! Congratulations on your new car purchase. If you have any further questions or concerns please don't hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
BR
BRIANNA REYES
JO
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John O.
Fontana, CA
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customer Verified Customer
10
Category: Sales
Definitely reccomend ask for Mellissa or Joe vega.
This was overall the best and easiest experience we had here. Definitiely recomend family and friends. Especially Mellissa. She made this whole buying experience a breeze. We felt very comfortable and did not feel like we wer being pushed to buy at all. We came for a 2021 and left with a brand new 2022 hyundai Santa fe. Definitely a 10 out of 10 buying experience!
VANESSA R., CRM from Fontana Hyundai responded on 10/11/2021 11:03 AM

Thank you John for your positive return! I am so happy that Melissa was able to assist you. If you ever have any questions please dont ever hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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AMAYRANI ALVAREZ
Verified Customer
Fontana, CA
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Sales
The Best
Milez never gave up in wanting to sell me the car I wanted and was always optimistic
VANESSA R., CRM from Fontana Hyundai responded on 10/08/2021 01:27 PM

Thank you Brandon for your 5 star review. Congratulations on your new car purchase! If you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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LISA SALCEDO
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JOSE CRUZ-ARROYO
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ANTHONY BOSTON
Verified Customer
Alta Loma, CA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
8
Category: Sales
Great Experience!!!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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ANTHONY BOSTON
Verified Customer
Alta Loma, CA
2022 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
8
Category: Sales
Great Experience!!!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
8
Category: Sales
Great Experience!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
VANESSA R., CRM from Fontana Hyundai responded on 10/07/2021 02:21 PM

Thank you Alba for your survey return. I apologize on behalf of our dealership for the miscommunication of the delivery process. If you have any questions or concerns please do't ever hesitate to give us a call or feel free to reach to me directly. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
Employees worked with
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DONNIE HARRIS
GENERAL SALES MANAGER
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JOSE CRUZ-ARROYO
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ANTHONY BOSTON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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