CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(457 reviews)

84

Reviews of Christian Hanson

Verified Customer

Coeur D Alene, ID

Ford Super Duty F-350 SRW

03/10/2022

Verified Customer

4

Category: Service

Truck trailer braking module would not pair with trailer.

My F350, would not pair with brand new trailer regardless of how I set up the towing criteria in the Tow Menu. I tried every combination and no luck. When I hook up to friend’s F350, the trailer brakes work just fine. Had MW Ford trouble shoot and they could find “nothing wrong.” They recommended I take the truck to an after market truck dealer. Not much help.

Employees worked with

Christian Hanson

Service Advisor

CP

CARLEE P.

Elk, WA

02/25/2022

Verified Customer

10

Category: Service

Oil change and recall work

I had an amazing experience with the service desk. Christian was great and friendly. I never felt like an inconvenience and was greeted and helped every step of the way. I will always get my services done there. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:42 AM

Carlee, thank you for the amazing review! We're so glad that you had such a great experience with Christian. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

JC

JESSE C.

Liberty Lake, WA

02/25/2022

Verified Customer

10

Category: Service

Amazing

5 star

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:48 AM

Jesse, thank you for the 5 star review. We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

BM

BROCK M.

Coeur D'Alene, ID

02/15/2022

Verified Customer

5

Category: Service

Warranty Work

Poor multi-point vehicle inspection. Technician stated rear brakes needed replaced immediately. I brought the truck home and lifted the truck and removed tires to inspect brakes. My rear brakes are in medium (yellow) condition per spec sheet on brake thickness and the fronts were worn more then the rear which conflicts with the inspection documented stating (green) for my front brakes. Upon further inspection truck tires were not remove to perform the proper inspection. Report states the truck was not lifted and the wheels were corroded to the hub showing that they have not been removed recently. Unhappy that I was misinformed. Customer service on scheduling and updating was good.

Employees worked with

Christian Hanson

Service Advisor

DC

DWIGHT C.

Athol, ID

02/11/2022

Verified Customer

10

Category: Service

Complete service

Always friendly

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:09 PM

Dwight, thank you for the kind review! We're very grateful to have the opportunity to serve you! Thank you for choosing Mike White Ford.

Employees worked with

Christian Hanson

Service Advisor

LW

LAUREL W.

Hayden, ID

02/10/2022

Verified Customer

10

Category: Service

Service was quick, thorough, very professional, very courteous

I bought a 2018 Ford Explorer, Platinum version, and I just wanted the service department to check out a few details. They were extremely helpful, courteous, professional, thorough, and they got through the short list of items to check very quickly. I was very happy with the detailed follow-up summary.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:51 PM

Laurel, thank you for the kind review. We're so glad that we were able to take care of your Explorer and make sure that it was in tip top shape. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

CT

CHRIS T.

Post Falls, ID

Ford Super Duty F-350 SRW

02/08/2022

Verified Customer

2

Category: Service

4X4 inop front wheel drive

I scheduled to bring my truck in for the front wheel drive of 4X4 not working. Which seems to be something that would have fairly standard and straight forward methods to verify…. I was given my truck back saying nothing was found but a belt tensioner making some noise. That evening I needed to use 4x4 to ascend a driveway and could not because my front wheels would not drive…. So I had to park and walk half a mile up the mountain with my girlfriend and her two young children THE DAY I got my truck back saying they can’t find anything wrong…

Not to mention the kids’ dad has his son talking shit about Fords to specifically irritate me and here we are walking up the mountain THE DAY I got it back from y’all with the confidence you had previously instilled in me in your quality of service shot down the drain.

I called in the very next day and my service advisor Christian was not in and the lady that answered my phone call said she’s have someone contact me to see when they can reschedule me…

Me getting my truck in is extremely hard as I fly for work and am typically not in the region and when I am I’m trying to spend the minimal time I have with my children, and whatever else I’ve managed to make important in my life…

Furthermore I asked to be called back by the service manager and the lady specifically mentioned that “his name” will call me back. Which I never did receive. You may also discover that I haven’t called back to reschedule as I am flying around the country currently and can’t forecast when my schedule will open enough to bring my vehicle BACK IN and manage the complication of utilizing a rental (if I’m fortunate) and the complication of needing to go to the airport while having a rental in my possession…

In the past you haven’t been perfect but Christian has been able to get a swift grasp of accountability and responsibility and ensure issues were rectified. I attempted to give you’re service department this opportunity once more and am still hanging high and dry with a girlfriend that gets nervous every time my rear tires slip to climb ANY kind of hill (speed bump) or exit any kind of slippery surface stop…

I’m still open for redemption so if we can get this front wheel drive working, that would be awesome!

Employees worked with

Christian Hanson

Service Advisor

EC

EDWIN C.

Hayden, ID

Ford F350

01/30/2022

Verified Customer

10

Category: Service

Wheel bearing

I have a very tight schedule, even though they were booked they worked me in and completed the repairs, did an oil change and fix all open recalls and gave me a ride home while repairs are being done

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:38 PM

Edwin, thank you for the kind review. We're so glad that we were able to fit you in and take care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

01/29/2022

Verified Customer

8

Category: Service

Speedy service when they finally conducted the correct service

Here's our history:
* Service provider found a cosmetic defect in the interior trim. Ford missed it.
* Brought car in for inspection. Ford confirmed defect and ordered part.
* Many weeks later, brought in car for servicing. Ford realized that the part ordered is not the part actually needed.
* Ford ordered the correct part.
* Many weeks later (again), brought in car for servicing. They serviced it quickly.

Folks were friendly and courteous the whole time.

Employees worked with

Christian Hanson

Service Advisor

WB

WILLIAM B.

Coeur D Alene, ID

01/29/2022

Verified Customer

10

Category: Service

Excellent Service

Our Service Advisor, Christian, was very efficient, kept us well informed, and was polite and courteous. He quickly introduced me to the shop foreman, Dwayne, who rode in the vehicle to analyze the problem. Within 5 minutes he accurately determined the problem, assigned a mechanic, determined parts availability, and managed the repairs to completion, along with Christian.
Dirk was a very pleasant, courteous young man with a smile while shuttling me home and returning the next day. Excellent customer service.
It is obvious Mike White Ford has great leadership, expert technicians, excellent teamwork, and a happy, talented workforce in the Maintenance Department.
I highly recommend Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:28 PM

William, thank you for the excellent review. We'll be sure to pass along your kind words to Dwayne, Christian and Dirk. We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

KR

KIMBERLI R.

Rathdrum, ID

Ford Expedition

01/12/2022

Verified Customer

9

Category: Service

Great service

We have a recall item and one repair. They did everything we needed, quickly. They also did a multipoint inspection and found our breaks were about shot. They called, then did the work. Great stuff! Only bummer was scheduling an appointment...they were 2 months out.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/13/2022 11:26 AM

Kimberli, thank you for the great review. We're so glad that we were able to take care of your recall and make sure that your brakes were safe well. We are working on adding additional technicians and hope to be able to schedule appointments sooner moving forward. Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-450 DRW

12/31/2021

Verified Customer

10

Category: Service

Always excellent

I have a fleet of Fords that we do our own basic maintenance and repairs, but for the challenging or larger jobs we take everything to Mike White Ford. They always get my work done in a timely manner and I always feel like the price is more than fair. I would struggle to get anything done without their continuous help. Special thanks to Chelsea, Christian and Angela.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 04:35 PM

Anonymous, thank you for the excellent review! We're so grateful that you choose to bring your vehicles to us! We will be sure to pass along your kind words to the team!

Employees worked with

Christian Hanson

Service Advisor

TS

TIMOTHY S.

Hayden, ID

12/30/2021

Verified Customer

10

Category: Service

Excellent customer service

The Service Department allowed me to park my vehicle there over the holidays and did a great job servicing it

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:11 PM

Timothy, thank you for the excellent review! We're so glad that we were able to take care of your vehicle and take one thing off of your plate during the busy holiday season! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-350 SRW

12/30/2021

Verified Customer

9

Category: Service

Great Service

At this point everyone has experienced a supply chain issue in some industry and the auto industry hasn't been immune to that. They did a great job navigating everything and getting us fixed up as quickly as possible! Thanks Christian in Service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:03 PM

Anonymous, thank you for the 5 star review. We have certainly been dealing with some challenging times, but we've been so grateful for the patience and understanding of our incredible customers! We will be sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

JB

JoAnn B.

Coeur D'Alene, ID

Lincoln Nautilus

12/28/2021

Verified Customer

10

Category: Service

Routine maintenance

Although it was routine, I was impressed with the efficiency of the diagnosis of other issues with my car, and the quick fix!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:47 PM

JoAnn, thank you for the 5 star review! We're so glad that you were pleased with your service experience with us! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

RC

REX C.

Dalton Gardens, ID

12/13/2021

Verified Customer

10

Category: Service

Sunroof

Got my vehicle back in great shape and the problem resolved. They went the extra mile!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2021 04:16 PM

Rex, thank you for the 5 star review! We're so glad that your sunroof is taken care of and back in working order! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

RG

RICHARD G.

Spokane, WA

12/08/2021

Verified Customer

10

Category: Service

Very Professional, Clean Work Place, VERY NICE PEOPLE!!!

The work was very professionaly done, on time as promised, did the work as needed and went the extra mile to check my brake pads, tire pressure, and under the hood. I highly recommend this team at Mike White Ford. JOB WELL DONE!! I have had work done in the past and will continue in the future!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:36 AM

Richard, thank you for the kind review. We're so glad that you were pleased with the work and your experience with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

TS

TIM S.

Post Falls, ID

11/30/2021

Verified Customer

10

Category: Service

Excellent Service

My service advisor Christian is the best. Very friendly and helpful. In today's world it's nice to see a customer service individual who gets it.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/01/2021 11:21 AM

Tim, thank you for the excellent review! We're so glad that you have had such great experiences with Christian! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

GS

GEORGE S.

Loon Lake, WA

11/28/2021

Verified Customer

10

Category: Service

Excellent

The dealership and service department we have experienced!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:52 PM

George, thank you for the excellent review! We're so grateful that you have chosen to give us an opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

AF

ALLAN F.

Post Falls, ID

11/19/2021

Verified Customer

10

Category: Service

Mike White Ford sets the STANDARD for SERVICE

Quick professional Service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/19/2021 02:17 PM

Allan, thank you for the fantastic review! Quick and professional are two of our biggest goals! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Displaying Review 421 - 440 of 458 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.