Verified Customer
Thank you very much for the review.
We appreciate you business.
Verified Customer
Thank you for your support and your survey.
Only question I have is why not a 5? Looks like every category was exceptional and better than expected.
Hyundai wants to to resolve anything less than a 5 star, so in essence, a 4 is problematic. Can I do anything for your to get a rescore of a 5?
It would mean the world to us!
Thank you again.
Verified Customer
Well, first off, THANK YOU for letting us fix the concern. I am glad Chris D. Saved you. He is an asset to our organization. He has only been with us for about a month.
I am sorry that you had an issue with another employee. Was it another member of my service team? No names needed, but just making sure I am coaching the right group.
lots of people here and wanted to ensure you that I don't condone any unprofessional demeanor to our guests.
I would love to hear about it in detail if you feel it necessary?
my email or phone is always open to you. Hurts that we couldn't get the 5/5 on the survey.
thank you for your business. Thanks for your insight.
Verified Customer
Thank you for your response. Your case was was a severe one, bud sadly not the only one with the lack of turbos in the country.
I can assure you, though you not hearing from us as often as you needed, we were all over the parts division from Hyundai. We made countless efforts to contact dealers all over the country trying to find your part so it didn't take so long.
I will apologize for not reaching out as often as needed to keep you informed of our efforts trying to get your vehicle repaired as quickly as possible.
I hope you can understand our frustration while defending you and your vehicle. We really did have your needs at the top of our list. Daily.
Again, our deepest apologies for the communication, or lack thereof.
Have a great week.
Verified Customer
Service was good though? Your vehicle was taken care of? returned better than when dropped off?
just making sure that what you came in for was performed as we are trained to do?
This survey is based solely on the service you received for your vehicle needs. I just want to make certain that the survey committee knows we did our jobs.
Happy New Year.
