Business Solutions

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CHRISTOPHER A DIX

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 reviews)
77
Send a Message to CHRISTOPHER A

ME
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Michael E.
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
These guys care about customers
Blaise simply takes care of people (not Blaise Dodge, stay away from there). They were under no obligation to help me, but they did in a big way and I am grateful. You always feel like a VIP when you go there.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 04/01/2022

Thank you very much for your visit and your very kind words!

We are always happy to help.


EL
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Einar L.
Lanse, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good trip!
Solved my problem in a timely fashion.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/28/2022

Timely is good.  We appreciate your visit. 

Have a good week.


Verified Customer
Lock Haven, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Very good experience
Work completed in timely manner and work completed was explained to me
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 03/08/2022

Thank you very much for taking the time to complete our survey from your most recent visit!  It goes a very long way to hear the good.

Have a great week!


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Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2010 Veracruz
Service is always done timely and excellent with great friendly staff.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/22/2022

Thank you very much for visiting us!  Thanks for working with us.  

Have a great week. 


Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
service was excellent
this won't let me change review
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/21/2022

As I am sorry to hear this,  this survey is a Service Department rating.   Was your service department visit good?

I can forward on to the sales team so they can try and make things right. 

If things were good for my team and my department, can I please ask for a rescore?  This survey reflects only my department.  If we were good, I'll take the 5* and discuss with the GM.

Thanks for your input.  We will talk soon.



SG
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Sharon G.
Osceola Mills, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very good
Service was good. Friendly. Quick
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/18/2022

Thank you very much!

Have a great weekend!


Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
State inspection
State inspection was done in a very reasonable time frame while I waited.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/14/2022

Thank you very much for your visit and especially our rating!

Please stop by or call anytime.

Have a great week.


Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional as Always
Will continue to purchase Hyundai because of great service department.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/10/2022

We thank you for this survey!   

Enjoy your week and let us know if there is anything we can do for you.


KG
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Katrena G.
Lewistown, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Customer Service, Great Communication skills!!
My engine locked up and my car mileage was over it’s warranty time. But I heard Hyundai stood by there products and called their corporation and told Chris about my conversation with them, the gentlemen who helped me through the entire process at Blaise Alexander. I got the car to Chris and he took care of the rest of the details for the corporation and they replaced my engine for me free of charge. I had great customer service on the phone and on the site. I have been to them twice with my car and it was excellent service every time.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/10/2022

I am from the hospitality industry.  I look for people just like Chris.  Customer service oriented. 

Thank you for the kind words.

Have a great week!


JL
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Jeffrey L.
Centre Hall, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Department
Courteous and knowledgeable staff. Vehicle was ready when promised.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 02/01/2022

Thanks kind sir!  Will update you on your Palisade parts shortly.   


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Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Veracruz Service
Service is great and staff are always friendly and very helpful.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 01/24/2022

Thank you very much for your compliments. 

Have a great week.  Call or stop by if you need anything. 


TW
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Todd W.
State College, PA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
9
Category: Service
Text Message Updates
Great to receive text updates regarding my vehicle's status, as well as a text for when it was ready for pickup. Great idea.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 01/11/2022

Thank you for your support and your survey.  

Only question I have is why not a 5?  Looks like every category was exceptional and better than expected.

Hyundai wants to to resolve anything less than a 5 star, so in essence, a 4 is problematic.  Can I do anything for your to get a rescore of a 5?

It would mean the world to us!

Thank you again. 


KR
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Karen R.
Rebersburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil change
Very good service. I wanted to let the person that washed my car know how good my car looked. Thank you
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 01/10/2022

Thank you and Happy New Year!!!


Verified Customer
Howard, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2022
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Poor communication. Not responsive.
This dealership had my vehicle for 4 months due to supply chain issues beyond their control. I called them periodically to check the status of the repair, but on at least four separate occasions, no one from the dealership ever returned my call, leaving me to call them back after several days of waiting. They also were not proactive in reaching out to me to provide any updates or even to tell me initially about the parts delay.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 01/09/2022

Thank you for your response.  Your case was was a severe one, bud sadly not the only one with the lack of turbos in the country.  

I can assure you, though you not hearing from us as often as you needed, we were all over the parts division from Hyundai.  We made countless efforts to contact dealers all over the country trying to find your part so it didn't take so long. 

I will apologize for not reaching out as often as needed to keep you informed of our efforts trying to get your vehicle repaired as quickly as possible. 

I hope you can understand our frustration while defending you and your vehicle.  We really did have your needs at the top of our list.  Daily. 

Again, our deepest apologies for the communication, or lack thereof. 

Have a great week.  


Verified Customer
Port Matilda, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
timely service
Recall work done as expected.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 01/02/2022

Service was good though?  Your vehicle was taken care of? returned better than when dropped off? 

just making sure that what you came in for was performed as we are trained to do? 

This survey is based solely on the service you received for your vehicle needs.  I just want to make certain that the survey committee knows we did our jobs.  

Happy New Year. 


Verified Customer
State College, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Amazing staff
Helpfull
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 12/30/2021

Thank you very much!

Happy New Year!


JP
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James P.
Philipsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quality service in a timely manner.
I appreciate the friendly service people who I interact with from check in to delivery of my vehicle when the work is done. I know that the service people provide top quality work in a timely manner. They always check our my concerns and provide quality feedback. I know when the service is completed I can depend on reliable and safe transportation.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 12/22/2021

 We enjoy your company as well!

Have a great Holiday!  Be safe, if travelling.

See you in the new and improved 2022!


BB
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Betsy B.
Bellefonte, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Execellent serves !!
good people, take care of you, answer your question, l get the SUV back clean, never had a problem at the dealership , will probably buy from them again !!!
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 12/16/2021

Thank you for your visit and your survey!  We appreciate your business. 


FB
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Forrest B.
Julian, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
had a factory recall on the computer, in and out in less than 45 minutes
I owned Hyundai for about 16 years and only had to get it service twice. once for a speed sensor on the axle and the other for the anti lock brakes. on the brake problem I decided to trade for a new Hyundai Tucson rater that put money into a 10 year car, the new one I have for 6 years and out side of oil changes and inspections it been a great car. it get around 24-25 mils per gallon.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 12/13/2021

We try and have respect for your time!  stop by anytime for servicing!  That is any of your vehicles.

Have a Merry Christmas and Happy New Year!


RL
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Robert L.
Lemont, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service with a car wash bonus!
Everyone is very friendly and knowledgeable. They always check if any outstanding recalls are needed and usually complete them right away during your service appointment.
Shawn R., SERVICE MANAGER from Blaise Alexander Hyundai responded on 12/08/2021

We will always try and accomodate you.   If you are ever in need of just general service (oil change, tires rotated) we have a "no appointment needed" program going right now.  You are considered a walk in and we will take yours in right after the one they are working on at that particular time.  
Have a great holiday. 

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