Thank you for your response. Your case was was a severe one, bud sadly not the only one with the lack of turbos in the country.
I can assure you, though you not hearing from us as often as you needed, we were all over the parts division from Hyundai. We made countless efforts to contact dealers all over the country trying to find your part so it didn't take so long.
I will apologize for not reaching out as often as needed to keep you informed of our efforts trying to get your vehicle repaired as quickly as possible.
I hope you can understand our frustration while defending you and your vehicle. We really did have your needs at the top of our list. Daily.
Again, our deepest apologies for the communication, or lack thereof.
Have a great week.
Service was good though? Your vehicle was taken care of? returned better than when dropped off?
just making sure that what you came in for was performed as we are trained to do?
This survey is based solely on the service you received for your vehicle needs. I just want to make certain that the survey committee knows we did our jobs.
Happy New Year.
Thank you for your support and your survey.
Only question I have is why not a 5? Looks like every category was exceptional and better than expected.
Hyundai wants to to resolve anything less than a 5 star, so in essence, a 4 is problematic. Can I do anything for your to get a rescore of a 5?
It would mean the world to us!
Thank you again.
Well, first off, THANK YOU for letting us fix the concern. I am glad Chris D. Saved you. He is an asset to our organization. He has only been with us for about a month.
I am sorry that you had an issue with another employee. Was it another member of my service team? No names needed, but just making sure I am coaching the right group.
lots of people here and wanted to ensure you that I don't condone any unprofessional demeanor to our guests.
I would love to hear about it in detail if you feel it necessary?
my email or phone is always open to you. Hurts that we couldn't get the 5/5 on the survey.
thank you for your business. Thanks for your insight.
Thank you very much for your visit and your very kind words!
We are always happy to help.
Timely is good. We appreciate your visit.
Have a good week.
Thank you very much for taking the time to complete our survey from your most recent visit! It goes a very long way to hear the good.
Have a great week!
Thank you very much for visiting us! Thanks for working with us.
Have a great week.
As I am sorry to hear this, this survey is a Service Department rating. Was your service department visit good?
I can forward on to the sales team so they can try and make things right.
If things were good for my team and my department, can I please ask for a rescore? This survey reflects only my department. If we were good, I'll take the 5* and discuss with the GM.
Thanks for your input. We will talk soon.
Thank you very much!
Have a great weekend!
Thank you very much for your visit and especially our rating!
Please stop by or call anytime.
Have a great week.
We thank you for this survey!
Enjoy your week and let us know if there is anything we can do for you.
I am from the hospitality industry. I look for people just like Chris. Customer service oriented.
Thank you for the kind words.
Have a great week!
Thanks kind sir! Will update you on your Palisade parts shortly.
Thank you very much for your compliments.
Have a great week. Call or stop by if you need anything.
Thank you and Happy New Year!!!
Thank you very much!
Happy New Year!
We enjoy your company as well!
Have a great Holiday! Be safe, if travelling.
See you in the new and improved 2022!
Thank you for your visit and your survey! We appreciate your business.
We try and have respect for your time! stop by anytime for servicing! That is any of your vehicles.
Have a Merry Christmas and Happy New Year!