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SureCritic / Hyundai Dealer / Rairdon's Hyundai of Bellingham / CODY M LANGE
CL

CODY M LANGE

Rairdon's Hyundai of Bellingham
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(266 reviews)
86

Reviews of CODY M LANGE

DM
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DEBORAH M.
Bellingham, WA
2003 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/11/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Department
The appointment was flawless. In and out in less than an hour. Thank you for all your assistance.
Recommended
Norm S. from Rairdon's Hyundai of Bellingham responded on 04/13/2015 12:44 PM

Thank you for the review Deborah


Norm Shultz
Service Manager
nshultz@rairdon.com

Employees worked with
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CODY M LANGE
JM
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John M.
Lynden, WA
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
verified customerVerified Customer
Category: Service
Kevin is the best!
I'm glad I got an opportunity to rescore my survey. If I had known that my rating reflected poorly on Kevin, I never would have given such a low score. I have to say, though, that my very, very low opinion of your service reservation site and the call center staff has not changed. No customer should ever have to waste a full day trying to book their car into service. It's exceptionally poor customer service!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2021
Service Type: Maintenance
Category: Service
Kevin is the best!
Much as I like my Sonata, I have to say that Kevin Heerspink is the biggest asset Rairdon's Hyundai has. He is knowledgeable, helpful, friendly, courteous, and considerate. It is always a pleasure to deal with Kevin directly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 06/18/2021 08:40 AM

Thanks for taking the time to fill out the survey and talking to me this morning. We are always striving to improve and I apologize for the difficulty in scheduling. 

Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
KH
KEVIN J HEERSPINK
Service Advisor
CL
CODY M LANGE
MV
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Megan V.
Ferndale, WA
2012 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excessive Cost
Rairdon's has a reputation for poor customer service and being a rip off. I was impressed with the customer service I experienced as I had low expectations but as for the service there was no above and beyond just a standard inspection and one air filter changed for $400. Can get this elsewhere for a fraction of the cost and would even wash the car.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/26/2017 11:38 AM

megan,

   i am deeply sorry you did not have a satisfactory experience at your last visit. i have looked into what was done at your last visit and feel there might have been some miscomunication on your invoice. please contact us as soon as possible so that we may resolve the issue and prevent any failures to communicate on our end in the future. thank you for taking the timne to provide us with feedback.

sincerely

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
Verified Customer
Bellingham, WA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do you really care about the customer?
From the waiting room, to the grease on door sill, steering wheel and shift lever and window controls, to the lack of follow-up on recall that will now cost me $200 for part and labor because my car is 23 days out of full warrenty - I would not recommend Bellingham, But consider driving to Hyundai of Burlington.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 09/02/2016 07:44 AM

Mr. Lissner,

    I apologize that you had a negative experience here at rairdon's and would like to make an offer to resolve the issue. If you would still like to get the Blower motor for your fan fixed i would be happy to cover the labor portion of the bill. if that might interest you please give me a call at (360)738-8000.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com

Employees worked with
CL
CODY M LANGE
CM
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Christian M.
Bellingham, WA
2012 Hyundai Elantra To
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
i want to see my car being worked on
where is the car going when being worked on and who is working on my car
Not Recommended
Employees worked with
CL
CODY M LANGE
SK
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Steve K.
Bellingham, WA
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
verified customerVerified Customer
Category: Service
Good experience
I hade a good experience with the Bellingham Hyundai Service department's work on my 2017 Santa Fe Sport.
Service staff was competent and friendly, work was accomplished promptly, and scheduling was easy.
I'm very happy with Bellingham Hyundai.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2017
Service Type: Repair
Category: Service
Good experience.
I found the service competent, timely, and friendly.
Recommended
KEVIN J H., Service Advisor from Rairdon's Hyundai of Bellingham responded on 12/28/2017 05:16 PM



Kevin Heerspink
Rairdon's Hyundai of Bellingham
Service Advisor
Phone: (360)738-8000
Employees worked with
CL
CODY M LANGE
JK
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Jason K.
Bellingham, WA
2007 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New customer service guy sucks
The new customor service guy is pretty clueless. Before the new guy, it was decent.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 06/05/2017 09:01 AM

Jason,

   My apologies for any inconvenience during your last visit.if there is anything i can do in the future to make your experience a more satisfactory one please let me know.

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
SR
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Sallie R.
Ferndale, WA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do no trust
This dealership I feel overcharges & does not make it's customers feel welcome. I will never be back.
Not Recommended
Mario C L. from Rairdon's Hyundai of Bellingham responded on 01/26/2017 07:29 AM

Sallie, 

   I am very sorry you did not have a pleasant experience at your last visit. I have reviewed the invoice from your visit and would be more then happy to go over your charges with you. please give me a call at your earliest convenience and hopefully we can resolve this matter. 

sincerely,

Mario Lopez
Service Advisor
(360)738-8000
Mlopez@rairdon.com
Employees worked with
CL
CODY M LANGE
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