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SureCritic / Hyundai Dealer / Faulkner Hyundai of Harrisburg / DAVIS MATTHEW
DM

DAVIS MATTHEW

Faulkner Hyundai of Harrisburg
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17 reviews)
61

Reviews of DAVIS MATTHEW

DG
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Demetra G.
Middletown, PA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/04/2022
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Service
The service was good could of been better.
MATTHEW D., Service Advisor from Faulkner Hyundai of Harrisburg responded on 04/08/2022 07:55 AM

Hello Demetra,

I'd like to contact you about your recent service visit. Please watch for my call this afternoon.

Matthew Davis
Employees worked with
DM
DAVIS MATTHEW
KK
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Kevin K.
Enola, PA
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Staff turnover - poor service - poor communication
Routine maintenance took over 7.5 hours. Poor communication about delayed status. Tried to tell me I needed a part that was just replaced on my last visit - don’t try to rip off your loyal customers!
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 03/16/2022 07:05 AM

Hello Kevin,

I would like to try to reach out to you at some point today to discuss the survey response. This survey is a reflection of the service advisor.

Thank you for your time.

Employees worked with
DM
DAVIS MATTHEW
JW
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Josephine W.
Mechanicsburg, PA
2019 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Overall Everyone was nice and polite and the service was done In a timely manner
O
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/25/2022 07:27 AM

Hello Josephine,

I tried to reach out to you in regaurds to the survey that you submitted. I will send you an email as well.

If you can try to get in touch with me at 717-213-3344 or by email at mdavis@faulknerhyundai.com

I appreciate your time!

Matt Davis

Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Harrisburg, PA
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customer Verified Customer
10
Category: Service
All good
All service completed as expected
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2022
Service Type: Maintenance
10
Category: Service
Good news, bad news
Oil filter was defective, unknown at the time. Oil leaked. Problem quickly corrected upon discovery. Thanks to the dealer service dept.
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/18/2022 01:55 PM

sorry to hear that Matt will reach out to you

Employees worked with
DM
DAVIS MATTHEW
DB
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Doris B.
Elizabethtown, PA
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customer Verified Customer
10
Category: Service
My Radiator Leak was repaired as promptly as possible.
Upon my arrival on Feb. 9 Matt reviewed all the work that needed to be done to repair the radiator leak and how many hours it would take. Matt also offered a ride home. He also offered a ride to go get lunch. We appreciated the offers but we waited until all the work was complete. Thanks Hyundai for a job well done.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2022
Service Type: Maintenance
9
Category: Service
Radiator Leak
As I said before -- Very disappoined that I could not receive emergency service.
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/16/2022 12:43 PM

I am soory to hear that we will reach out to you

Employees worked with
DM
DAVIS MATTHEW
Verified Customer
Harrisburg, PA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
verified customer Verified Customer
10
Category: Service
Great customer care
Care a lot about customer experience. Really go the extra mile to make sure customers are satisfied
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2022
Service Type: Repair
7
Category: Service
Lack of communication
Didn't keep me updated with status of repairs and when it was ready to pick up. Man at counter already planned on not charging for oil change due to inconvenience before I even said anything about it.
DYLAN B. from Faulkner Hyundai of Harrisburg responded on 02/16/2022 12:47 PM

sorry to hear that we will reach out to you

Employees worked with
DM
DAVIS MATTHEW
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