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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

JB
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John B.
Hyattsville, MD
2014 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
see comments
shadey
Not Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 09/05/2017 08:40 AM

I am very sorry Mr. Burns for our lack of communication and assistance during this visit.  Mike Goldberg, Service Manager will be in contact to discuss this further and work to re-gain your confidence in our ability to serve you.  Thank you for your feedback and for the opportunity to improve.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WW
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Wayne W.
New Carrollton, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
verified customerVerified Customer
Category: Service
service resolution
I spoke with Mr Goldberg.I voiced my concerns about what had happened. He listened and understood my point of view.He explained his position, and how important customer services was to him. By the end of the conversation, I was very satisfied.

Thank you,
Mr Goldberg
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WW
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Wayne W.
New Carrollton, MD
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
verified customerVerified Customer
Category: Service
service resolution
I spoke with Mr Goldberg.I voiced my concerns about what had happened. He listened and understood my point of view.He explained his position, and how important customer services was to him. By the end of the conversation, I was very satisfied.

Thank you,
Mr Goldberg
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Maintenance
Category: Service
I would return for my next service
2
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/30/2017 06:19 AM

I am very sorry for our lack of communication during this visit.  Mike Goldberg, Service Manager will be in contact today to address and resolve your concern.  We really appreciate your feedback and for the opportunity to improve.  Thank you

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
VB
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Viviane B.
Kensington, MD
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people wanting to help you
Thanks for good service and nice smiles!
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/28/2017 04:43 AM

Thank you for your very kind e review!!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Donnell was personable yet professional. He kept us informed step of the way.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/22/2017 06:21 AM

Your kind review of Donnell is really appreciated - thank you!!
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RD
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Rhonda D.
Hyattsville, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not over priced
I love coming here they aren't over priced, they call you shortly after with there price and let you know everything that need to be done before hand. No over selling.
Recommended
ROSE B., Director of Customer Retention from College Park Hyundai responded on 08/21/2017 07:08 AM

Your review is really appreciated - thank you!!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
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