Business Solutions

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DONNELL BROWN

SERVICE CONSULTANT
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72
Send a Message to DONNELL

HB
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Helen B.
Silver Spring, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2022
Service Type: Repair
verified customer Verified Customer
3
Category: Service
not what i expected
I'am not sure if i would use this particular Dealership again
Melodie W. from College Park Hyundai responded on 04/11/2022

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us.  At your convenience, please contact me at 301-441-1313 ext 2705

 


AP
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Allen P.
Lanham, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customer Verified Customer
10
Category: Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022

AP
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Allen P.
Lanham, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customer Verified Customer
10
Category: Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/07/2022
Service Type: Maintenance
0
Category: Service
Learn to greet/keep your customers
I've bought 7 vehicles from College Park Hyundai or the last 4 years... No Problem, but the Service Department totally different.

I will not go back to College Park to service my vehicles there anymore!
Melodie W. from College Park Hyundai responded on 04/07/2022

Thank you for taking the time to share your feedback regarding your recent service experience. Our goal is to provide you with a 5 star service. I do apologize that we did provide the level of service that you expect and more importantly deserve when doing business with us.  At your convenience, please contact me at 301-441-1313 ext 2705

Melodie W. from College Park Hyundai responded on 04/08/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


JD
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Jacqueline D.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Great
All was just perfect 🥰
Melodie W. from College Park Hyundai responded on 04/06/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 


AP
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Adama P.
Adelphi, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.
I bought my car at the same location and my car had been serviced by the same location since 2011.
Christopher H. from College Park Hyundai responded on 02/26/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


CH
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Charles H.
Bladensburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Maintenance for my vehicle
The wait was a little to long, but otherwise my experience was very old.
Christopher H. from College Park Hyundai responded on 02/11/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Exceptionally great service...this is the place for my Hyundai.
Melodie W. from College Park Hyundai responded on 02/03/2022

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704


WM
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Walter M.
Riverdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai service
As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai
Christopher H. from College Park Hyundai responded on 02/01/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


HM
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Hannah M.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Head light bulbs replacements
Impressed
Melodie W. from College Park Hyundai responded on 01/22/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


PC
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Pedro C.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick
Good people and love doing their job
Christopher H. from College Park Hyundai responded on 01/13/2022

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


Verified Customer
Beltsville, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/30/2021
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Revamp Your Customer Service
Customer service has disappeared here and needs big improvements. Phone needs to be answered sometimes. Explain the work before and after.
Melodie W. from College Park Hyundai responded on 12/31/2021

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Melodie W. from College Park Hyundai responded on 12/31/2021

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704


BW
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Beverly W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
The service department team work to get you services ASAP
The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.
Christopher H. from College Park Hyundai responded on 12/18/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. from College Park Hyundai responded on 12/20/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 


SH
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Sherill H.
Bladensburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Experience was excellent
Working with Donnell Brown to get my car fixed was superb
Christopher H. from College Park Hyundai responded on 12/14/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


MM
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Murielle M.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always amazing customer service
I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.
VINCENT B., Service Director from College Park Hyundai responded on 12/15/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


AH
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Areatha H.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The customer service was GREAT !!
Christopher H. from College Park Hyundai responded on 12/13/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


HM
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Hannah M.
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Check Engine light
Thanks for the good will repair in relation to the mileage when the Check Engine light came on .
Christopher H. from College Park Hyundai responded on 12/04/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


SA
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Sophonia A.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great work thanks Hyundai
💯
VINCENT B., Service Director from College Park Hyundai responded on 12/01/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


DS
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Denise S.
Bladensburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
ABOVE the norm =service!!!!
Great service/excellent professional customer service/ iwill retun for future service 👏
VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


AP
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Allen P.
Lanham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good work
Great job and very courteous
VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!


MA
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Martin A.
Greenbelt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great guys @work
Wow great professional work at college park hyundai service facility. I will come again again and again.Melodie,thanks to you and your team.Im really grateful.
VINCENT B., Service Director from College Park Hyundai responded on 11/20/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Melodie W. from College Park Hyundai responded on 11/22/2021

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

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