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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

TH
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Taiwo H.
College Park, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Good and friendly
Recommended
BRANDON C H. from College Park Hyundai responded on 04/26/2021 05:47 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Came in the service center and got help right away.
Recommended
BRANDON C H. from College Park Hyundai responded on 04/23/2021 03:08 PM

Donell provided excellent service . I went in and he wasn’t on desk the available agent can’t remember his name but he was white he signed me in and took all my information provided excellent service stating he will pass over appointment to Donell. He showed what excellent team work is all about. Overall Don ell and this guy lol sorry i can’t remember his name gave me great service and I thank them and hope they continue impacting people’s lives positively. Bless you all.

VINCENT B., Service Director from College Park Hyundai responded on 04/24/2021 03:55 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KC
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Konfor C.
Lanham, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service from Donnell
Donell provided excellent service . I went in and he wasn’t on desk the available agent can’t remember his name but he was white he signed me in and took all my information provided excellent service stating he will pass over appointment to Donell. He showed what excellent team work is all about. Overall Don ell and this guy lol sorry i can’t remember his name gave me great service and I thank them and hope they continue impacting people’s lives positively. Bless you all.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 04/23/2021 01:55 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JM
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James M.
Glenarden, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
College park Hyundai is great because they do a better job and finish on time.
College park Hyundai have a better customer care service and all maintenance services area done professionally in a timely manner.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 04/21/2021 08:35 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Donell is Great!
Donell at Hyundai College Park is great! He’s friendly, detail oriented, and efficient!
Recommended
BRANDON C H. from College Park Hyundai responded on 04/20/2021 03:37 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (301) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
.Highly recommend
The ONLY reason I would hesitate going back is because there's a auto repair center closer to me that I've used for years. Otherwise, the service and personnel were terrific and eager to help.
Recommended
BRANDON C H. from College Park Hyundai responded on 04/09/2021 09:57 AM
Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MG
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Michael G.
San Antonio, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good communication
Took longer than expected for oil change but was kept in the loop as to why. Professional and kind staff
Recommended
BRANDON C H. from College Park Hyundai responded on 04/03/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2019 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customer Verified Customer
Category: Service
Give me a new engine or car
Give me a new car or new engine . I come to this dealer more than I go to chick fil a.... My car always has issues...
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2021
Service Type: Repair
Category: Service
Good customer service but not repair service
Good customer service but repair service needs improvement. My vehicle has same engine issues even after multiple attempts to fix it , problem still exists.
Not Recommended
BRANDON C H. from College Park Hyundai responded on 04/02/2021 04:19 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Eric W.
Washington, DC
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service is Excellent!!
Just all around excellent service.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 03/31/2021 04:55 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customer Verified Customer
Category: Service
Communication
They do a great job in keeping you updated
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customer Verified Customer
Category: Service
Communication
They do a great job in keeping you updated
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2021
Service Type: Repair
Category: Service
Location
Great service department
Recommended
BRANDON C H. from College Park Hyundai responded on 03/30/2021 01:46 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LC
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Lareese C.
Laurel, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
Donnell is the best!
Not Recommended
VINCENT B., Service Director from College Park Hyundai responded on 03/30/2021 01:58 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MM
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Motunrayo M.
Washington, DC
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
They are doing a good service for our car and treated us with ultimate respect
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 03/27/2021 12:44 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning William! We will be sure to pass them on to him!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DQ
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Demetris Q.
Burtonsville, MD
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2021
Service Type: Maintenance
Category: Service
BRANDON C H. from College Park Hyundai responded on 03/18/2021 01:13 PM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JJ
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Janice J.
New Carrollton, MD
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/16/2021
Service Type: Repair
Category: Service
BRANDON C H. from College Park Hyundai responded on 03/17/2021 04:03 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us. I would like to speak with you directly to learn more about your experience so I can work with our staff to make your future visits more pleasant. You can contact me directly, Brandon Hall-Brown, College Park Hyundai Service Manager at (310) 441-1313, at your convenience. I thank you in advance.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DF
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Deirdre F.
Charles Town, WV
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional courteous friendly
Exceptionally comfortable atmosphere, practicing socal distancing. Service is wounderfut and my service representative exceeded expectations.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 03/01/2021 05:10 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Donnell! We will be sure to pass them on to her!
Should you have any questions, do not hesitate to contact me, Brandon Hall-Brown Service Manager, at College Park Hyundai at (301) 441-1313 ext 2705. 

We look forward to servicing your car again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CB
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Christina B.
Temple Hills, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Integrity
I have had several vehicles ? serviced at this location. Even if a vehicle had to be returned for a problem, it was repaired with an apology.
Recommended
VINCENT B., Service Director from College Park Hyundai responded on 02/18/2021 09:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating! Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KM
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Kevin M.
Milton, DE
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
verified customer Verified Customer
Category: Service
Service personnel were competent, courteous and flexible
Among other reasons, I rated the service top notch, stellar, excellent or whatever adjective is similar. Steve cut through the chase and gave me the ok to bring the 2013 Hyundai Santa Fe for service a day earlier than scheduled and Donnell was able to work his magic to have the vehicle ready a day before promised, completing the safety recall issue as well as other necessary work identified during the inspection. We could not be more pleased
Recommended
Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
KM
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Kevin M.
Milton, DE
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2021
verified customer Verified Customer
Category: Service
Service personnel were competent, courteous and flexible
Among other reasons, I rated the service top notch, stellar, excellent or whatever adjective is similar. Steve cut through the chase and gave me the ok to bring the 2013 Hyundai Santa Fe for service a day earlier than scheduled and Donnell was able to work his magic to have the vehicle ready a day before promised, completing the safety recall issue as well as other necessary work identified during the inspection. We could not be more pleased
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2021
Service Type: Maintenance
Category: Service
Service personnel are competent, caring and flexible.
Steve and Donnell efforts went beyond the pale. They should be rewarded and recognized for this. Steve gave go ahead to put car in a day before it was initially scheduled and Donnelll worked magic such that the 2013 Hyundai Santa Fe was ready a day before it was due. So, overall is a 10 and 5 stars. ( I do not know why it shows my rating is 2 stars. It is not. And, the program did this the last time. Hyundai corporate IT needs to address this — why it is showing a rating of 2 stars when it should be 5!
Recommended
STEVEN M F. from College Park Hyundai responded on 02/05/2021 03:56 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the glowing comments towards Donnell and myself, and know it is our pleasure to assist you!
Should you have any questions, do not hesitate to contact me, Steve Fradkin, Lane Manager/Assistant Service Manager, at College Park Hyundai at (301) 441-1313 ext 2703. 

We look forward to servicing your car again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MB
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Mercy B.
Beltsville, MD
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
verified customer Verified Customer
Category: Service
Follow up
Got a text back about the issue I had concerning the multipoint check. It was resolved fast and efficiently.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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