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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

MH
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Mary H.
Hyattsville, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Survey
The service tech was very professional. He answered my questions and concerns in a manner that gave me confidence that my car would be serviced with the utmost care and professionalism.
Recommended
STEVEN M F. from College Park Hyundai responded on 08/01/2020 05:25 AM

Thank you for taking the time to complete the survey, and for your kind comments! We strive to deliver the service quality and condfidence that you deserve. We really appreciate the 5 Star rating and we look forward to servicing your car again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BL
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Bruce L.
Columbia, MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Be willing to follow-up!
When I checked in I had a question on whether I needed a rotation (easily checkable by looking at my history). I didn't need one, but the rotation was performed. Apparently a lug nut was lost during the rotation, and the car sat until I asked about the status. To their credit, service management made sure the lug nut was replaced, and all 4 wheels were reset on a lift.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/29/2020 12:25 PM

Good afternoon Mr. Leroy. I wanted to again take this opportunity to thank you for the feedback on our performance with your service visit as it is our report card and shows us where we can improve. We apologize for the lack of ammenities with regards to refreshments, but the current situation dictates that we can't have those items available. As we discussed, I am a coffee-holic myself, and not being able to brew coffee has, if nothing else, given me ample opportunity to get additional excercise walking to and from Dunkin Donuts every day! Should you have any issues or concerns in relationship to your visit, do not hesitate to contact me directly, Steve Fradkin, (301) 441-1313 ext 2703. 
Again, we thank you for your business and for your valuable feedback! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
YT
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Yolanda T.
Laurel, MD
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Had a good visit. Wasn't there for a car repair, it was for a mileage check.
Recommended
STEVEN M F. from College Park Hyundai responded on 07/22/2020 03:53 AM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. It is our goal to achieve the 5 star service you expect from us, and know that we will strive to continue improving to earn five stars on your next visit! Thank you for helping us to better assist you! 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RB
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Robert B.
Washington, DC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great and timely service
Great service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/06/2020 06:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to serving you again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2020
verified customer Verified Customer
Category: Service
Satisfactory Service
The Tech was friendly and professional. Transparency was important as I ended up waiting for 4+ hours. However that was understandable given the times with the chaos of the pandemic. They had stated one of the tech was absent so I expected a delay. And I appreciated that I was told from the very beginning.
Overall, customer service was excellent.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2020
Service Type: Repair
Category: Service
Acceptable service
The Tech was great in communicating
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/04/2020 01:15 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. I would like to speak with you in the coming week to learn more about what happenned so we can improve our service to you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Hyattsville, MD
2012 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very unprofessional, unfriendly, and arrogant staffs.
Very unprofessional, unfriendly, and arrogant staffs.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/04/2020 01:03 PM

Thank you for taking the time to complete the survey. I apologize that we did not provide the level of service that you expect and deserve when doing business with us. Your feedback is very important to me. The comments you provided are so opposite everything that we teach, I'd really appreciate the opportunity to speak with you to learn more so that we can improve. I look forward to working with you.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JK
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Jim K.
Silver Spring, MD
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional service at the customer's entire satisfaction.
Excellent service, kindness, respect, the personnel makes you feel home and you are well taken care of.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Allen P.
Glenarden, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Management and the Employees Customer Service
Thanks to Mr Walt and Mr Darnell
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 07/01/2020 07:00 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
LS
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Lamarana S.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer
People and service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/25/2020 05:33 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TJ
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Tyrone J.
White Plains, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer service
Every team member are nice people's. I have older car and they take great care of me and the car. Thank you Hyundai!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:08 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comments. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KA
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Kenya A.
Temple Hills, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great Service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:07 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PS
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Patience S.
Greenbelt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
came on time and my vehicle was serviced and done within the time frame
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:04 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 star rating and your comment. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MM
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Michael M.
Chevy Chase, MD
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
College Park Hyundai
They are all very courteous and helpful. They did what they needed to do in a timely manner and the workmanship seems good insofar as I would even know. They didn’t adjust the “next service” indicator.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/22/2020 05:11 AM

Thank you for taking the time to complete the survey. We appreciate the 4 star rating and we will continue to work hard to earn the 5th star on your next visit. If that pesky service indicator still needs to be address, just let me know so I can take care of that. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RS
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Richard S.
University Pa, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service at this dealer.
Best service and employees are the best.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 06/08/2020 08:57 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to serving you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Monroeville, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Help
The man who helped me (don't know his name) was really kind and knowledgeable. He made sure to keep me informed on the updates while I waited for the oil change to be completed. Very kind and considerate of my time.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/28/2020 05:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments! We look forward to serving you again next time!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
RC
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Raymond C.
Lanham, MD
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Car Recall
No comment
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 05/13/2020 05:06 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and look forward to servicing your vehicle again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TJ
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Tyrone J.
White Plains, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great smiles
I love this place. People are very nice.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/30/2020 04:20 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing your vehicle in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EW
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Ella W.
Adelphi, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service and convenience
Excellent
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 04/11/2020 01:41 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

MICHAEL J G., Service Manager from College Park Hyundai responded on 04/11/2020 01:43 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and we look forward to servicing you again in the future!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EB
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Edward B.
Capitol Heights, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Wonder and fantastic service and they will get your vehicle right.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 04:57 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and the kind comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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