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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

TJ
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Tyrone J.
White Plains, MD
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Great customer service. I will always come back.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 05:11 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
TB
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Timothy B.
Laurel, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service!!!
Time and excellent customer service!!!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 05:19 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EF
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Eunice F.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service Technicians treat you with respect, , explain services required and answer questions you may have.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 05:19 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your kind comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Randallstown, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service center
Excellent service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 05:30 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CR
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Chrispin R.
Beltsville, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Always professional!
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 03/24/2020 07:15 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SO
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Sonja O.
Laurel, MD
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Happy Customer!
I am a very satisfied Hyundai driver. I took my car to the service department I was having issues with the high beam. Mike in the service department told me to bring my car in. They figured out the problem and replace my have been. I'm an extremely happy as satisfied customer.When you recommend a car dealership to your friends and family It has to come from the heart. This was my 1st brand new car and I'm extremely satisfied. Go and buy a Hyundai on route one in CollegePark MD trust me you won't regret it.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 02/01/2020 06:19 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments...WOW! I'm glad you gave me the opportunity to make things right. We look forward to seeing you for your next service!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MH
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Marian H.
MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service !!
Polite and quick service
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 02/01/2020 06:22 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Bowie, MD
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional service
Entire staff are very professional and helpful. .
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 02/01/2020 06:54 AM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating and your comments. We look forward to seeing you for your next service!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
VW
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Vivian W.
Hyattsville, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
EVERYONE is curteous
quick service and I like the diagnostic sheet. I would like to have my windshields washed if possible.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 01/13/2020 06:20 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! We look forward to seeing you again.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Silver Spring, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable Service Department
I have received consistent honest, reliable service from College Park Hyundai's service department for five years now. The wait time while getting my car serviced has always been appropriate.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 01/13/2020 06:18 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! and your comments We look forward to seeing you again.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
NG
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Neva G.
Cheverly, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Supervisor
They work very well
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 12/30/2019 03:12 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star survey.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
KD
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Kasandra D.
Washington, DC
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Review
My Service Manger was great and explained was everything to me in detail. I will return again with any service needs
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 12/11/2019 12:48 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating. Your comments made Donnell's day. We look forward to working with you in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor trsnsmission
I have repeatedly asked them to find out why the transmission is so jerky. The reply is always that, if they can’t experience it, they can’t fix it, even tho they drove it for several days some months ago. It’s worse after the most recent servicing.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 11/27/2019 03:11 PM

Thank you for taking the time to complete the survey. I'd like to help with your concern related to the transmission. Please contact me so we can set up a time to better evaluate your vehicle.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
My service advisor, Donnell Brown, provides excellent customer service. I appreciate the manner in which he takes the time to explain maintenance issues to customers and gets the service done in a timely manner.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 11/17/2019 05:58 PM

Thank you for taking the time to complete the survey. We really appreciate the 5 Star rating! Your comments made Donnell's day. We look forward to serving you again in the future.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HG
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Howard G.
Severn, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
My scheduled appointment was on time and the service quick and courteous.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 08:57 PM

Thank you for taking the time to complete the survey. We appreciate the 5 Star survey and your comments!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MA
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Mohammed A.
Silver Spring, MD
2015 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trying their best
The personnel/employees appear to be doing their best. The whole service center needs to be expanded
if the services are to improve beyond being "good" to becoming "better."
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:24 PM

Thank you for taking the time to complete the survey. We do have some physical limitations, but will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
NK
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Nana K.
Greenbelt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need better customer service in the service dept
Idk if I would or wouldn’t recommend someone because it’s not the entire business that unsatisfactory just just the associates at the service dept.
Not Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:10 PM

Thank you for taking the time to complete the survey. Your feedback is very important to me. It will help me coach our staff to improve our service in the future. 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service maintenance
Received above average service.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:39 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star survey and your comments! We will continue to work hard to earn the 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
EK
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Elbert K.
Beltsville, MD
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complaint
Hi
When I was there doing my first maintenance check in my wife’s Santa Fe, I was told there would be a sticker in the car wind shield to tell when to do it next time.
I got to the car, and there was no sticker.

Besides it, was all good.
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/11/2019 09:19 PM

Thank you for taking the time to complete the survey. I don't know why the oil change reminder sticker was not there. I will have 1 mailed to you. We will continue to work hard to earn that 5th star on your next visit.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Alisha P.
College Park, MD
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
courteous service technician --- took the extra time to answer questions I had regarding my vehicle
would appreciate correcting the spelling of my name
Recommended
MICHAEL J G., Service Manager from College Park Hyundai responded on 10/07/2019 05:55 PM

Thank you for taking the time to complete the survey. We appreciate the 4 Star rating and your comments! Please reply back with the correct spelling and I will update our records.

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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