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SureCritic / Hyundai Dealer / College Park Hyundai / DONNELL BROWN
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DONNELL BROWN

SERVICE CONSULTANT
College Park Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(303 reviews)
72

Reviews of DONNELL BROWN

AP
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Allen P.
Lanham, MD
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customerVerified Customer
10
Category: Service
Comfortable working with Mr Donnell and Ms Woods
Re-doing review because I used a review survey from a different visit... other than April 7, 2022
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
JD
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Jacqueline D.
Silver Spring, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great
All was just perfect ?
Melodie W. from College Park Hyundai responded on 04/06/2022 07:33 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AP
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Adama P.
Adelphi, MD
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
I came in and Mr. Donald greeted me by my name. He remembered what my car needed and it was done on time.
I bought my car at the same location and my car had been serviced by the same location since 2011.
Christopher H. from College Park Hyundai responded on 02/26/2022 05:51 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
CH
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Charles H.
Bladensburg, MD
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Maintenance for my vehicle
The wait was a little to long, but otherwise my experience was very old.
Christopher H. from College Park Hyundai responded on 02/11/2022 07:02 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
Exceptionally great service...this is the place for my Hyundai.
Melodie W. from College Park Hyundai responded on 02/03/2022 02:17 PM

Thank you for taking the time to share your feedback regarding your recent service experience. I am very sorry that we did not provide you with the level of service that you expect and more importantly deserve when doing business with us. I tried to reach you to discuss your concern in more detail, however, I was unable to reach you. At your convenience, please contact me at 301-441-1313 ext 2704

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
WM
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Walter M.
Riverdale, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai service
As a Hyundai car owner I want everyone to experience the greatest experience with the team at College Park Hyundai
Christopher H. from College Park Hyundai responded on 02/01/2022 01:06 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HM
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Hannah M.
Laurel, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Head light bulbs replacements
Impressed
Melodie W. from College Park Hyundai responded on 01/22/2022 11:45 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PC
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Pedro C.
Silver Spring, MD
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick
Good people and love doing their job
Christopher H. from College Park Hyundai responded on 01/13/2022 11:26 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
BW
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Beverly W.
Washington, DC
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
The service department team work to get you services ASAP
The only issue at this service date was sitting in the showroom because the waiting area was maxed out. No fault of the team.
Christopher H. from College Park Hyundai responded on 12/18/2021 07:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Melodie W. from College Park Hyundai responded on 12/20/2021 05:22 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SH
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Sherill H.
Bladensburg, MD
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Experience was excellent
Working with Donnell Brown to get my car fixed was superb
Christopher H. from College Park Hyundai responded on 12/14/2021 02:26 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
MM
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Murielle M.
Silver Spring, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always amazing customer service
I bought all my cars from this dealer and just absolutely love their amazing customer service. Try Donnell at the service dpt, you won’t be disappointed.
VINCENT B., Service Director from College Park Hyundai responded on 12/15/2021 07:30 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
AH
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Areatha H.
Silver Spring, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
The customer service was GREAT !!
Christopher H. from College Park Hyundai responded on 12/13/2021 05:05 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
HM
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Hannah M.
Laurel, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Check Engine light
Thanks for the good will repair in relation to the mileage when the Check Engine light came on .
Christopher H. from College Park Hyundai responded on 12/04/2021 05:14 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
SA
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Sophonia A.
Washington, DC
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great work thanks Hyundai
?
VINCENT B., Service Director from College Park Hyundai responded on 12/01/2021 05:55 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
DS
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Denise S.
Bladensburg, MD
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
ABOVE the norm =service!!!!
Great service/excellent professional customer service/ iwill retun for future service ?
VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021 02:22 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
AP
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Allen P.
Lanham, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good work
Great job and very courteous
VINCENT B., Service Director from College Park Hyundai responded on 11/30/2021 11:06 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
MA
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Martin A.
Greenbelt, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great guys @work
Wow great professional work at college park hyundai service facility. I will come again again and again.Melodie,thanks to you and your team.Im really grateful.
VINCENT B., Service Director from College Park Hyundai responded on 11/20/2021 05:37 AM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

 

Melodie W. from College Park Hyundai responded on 11/22/2021 01:40 PM

Thank you for taking the time to complete the survey. Your feedback and input is our “report card,” and we utilize the information to improve our services to you! We really appreciate the 5 Star rating and the gracious comments concerning Hyundai! We will be sure to pass them on to our team!

Employees worked with
avatar
DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Beltsville, MD
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customerVerified Customer
10
Category: Service
Great service!
The service was professional from start to finish.
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
Verified Customer
Washington, DC
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Corrected any issues with my appt
The service department advisor and the department manage that made amends by reaching out to me about the service issue caused by their third party vendor. They were very concerned about the poor detailing service and will being discussing it with the vendor. The mechanic will correct putting on my rain guards.
Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
PY
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Phineas Y.
Upper Marlboro, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Donnell in the service department provided me excellent customer service. He was friendly, knowledgeable and very informative. I would definitely recommend him to handle your service needs.
VINCENT B., Service Director from College Park Hyundai responded on 10/29/2021 05:41 AM

Thank you for taking the time to complete the survey. Your feedback is very important to us!

Employees worked with
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DONNELL BROWN
SERVICE CONSULTANT
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