Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / DAN HANSEN
DH

DAN HANSEN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
70

Reviews of DAN HANSEN

LT
gravatar
Lucinda T.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Friendly pleasant great service
Recommended
Brad D. from St. Charles Hyundai responded on 10/13/2017 01:27 PM

Thank you for the perfect survey on your most recent service trip to our dealership. We hope to see you soon for further routine maintenance.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
RW
gravatar
Richard W.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Didn't do what you said you would do.
Not unless the did what you said you did. Which you didn't.
Recommended
Brad D. from St. Charles Hyundai responded on 10/05/2017 09:44 AM

Thank you for taking th time to fill out the survey on your latest service trip to our dealership, I did review your last service and it does show that the new dip stick was billed out and installed on your vehicle per the recall being performed. The new dip stick does look the exact same just has full marking in different spot.

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
JM
gravatar
James M.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department is great.
As always, they are prompt and friendly and explain everything and all in all, a good experience.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/29/2017 05:15 AM

Thank you for the 5 star review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
MD
gravatar
Michael D.
Florissant, MO
2009 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Marcia Daniels
Hmmmm
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/22/2017 03:02 PM

Thank you for your thoughts regarding your last service here. Any service recomendation that is not ethically needed destroys credibility, which is an unacceptable practice in our service department. I would like the opportunity to meet with you and inspect the vehicle together to better understand our service recommendations and hopefully regain your trust. I will be in touch soon.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DH
DAN HANSEN
PF
gravatar
Patti F.
Saint Louis, MO
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Left Hand doesn't know what the Right Hand is doing.........
Brought the car in for a taillight replacement on the drivers side. Passenger side lights were working OK. When car was done - Mr. Reck told me that the light bulb assembly on the driver's side was completely melted & that someone put the wrong size bulb in there causing it to melt? Hello no one touches that car but the St. Charles Dealership! I mentioned that to him & he told me that "yeah I checked your file & didn't see where they had replaced any bulbs." He said that light assembly would need replacing - the part would need to be ordered & that would take a few days to get it & they would call me when it came in. Bob Reck also told me that the cost for the parts & labor for the assembly would be $200. Then he said they checked the passenger side of the car & that side was OK - but they replaced the bulbs on that side to be "safe,." The replacement of the"good/working" bulbs was a total of $29.70. So I left the dealership with out the working tail light & paid for new lights on the passenger side of the car! How stupid I must look to those boys! When i asked him what should I tell the police if I get stopped for no break light & the genius told me - just show him your paperwork that you're waiting for a part. That was on 8-11-17 and to this date - no one from the dealership has called me about the replacement part....I know that they have both my home & cell number - still no calls. I really enjoy the Sonata but this time of year everyone is looking to sell me a newer car & quite honestly - I'll probably start looking at them there's more to a car than just the car - Service - GOOD SERVICE is most important! Unfortunately good service there is difficult to get...
Not Recommended
Bob R. from St. Charles Hyundai responded on 09/13/2017 10:52 AM

Thank you for your time filling out survey ! your business is greatly appreciated ! per our phone conversation the part is here for you and iam happy to work around your schedule to get repair done at your convience !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
RS
gravatar
Raymond S.
O Fallon, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The quality of service and people was excellent.
Not totally satisfied as they not sure where the problem is as there were no codes. They did the best they could under the circumstances.
Recommended
Bob R. from St. Charles Hyundai responded on 08/29/2017 05:29 AM

Thank you for the positive review,we are always here for you if there are any other concerns !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
NL
gravatar
Nicholas L.
Troy, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick easy appt. friendly staff
Great service
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/24/2017 03:28 PM

It's always a pleasure providing great service for you. We'll see you when it's time for your next service. Thanks for the review!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DH
DAN HANSEN
PB
gravatar
PAUL B.
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
warrantee repairs
brought my new santa fe back to have a scratched glove box door replaced and a noise coming from the headliner fixed. picked it up at the end of the day with new door on and no more headliner noise. very happy with the service.
Recommended
Bob R. from St. Charles Hyundai responded on 07/20/2017 02:51 PM

Thanks very much for your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service friendly people
Everyone was courteous and helpful. Service was completed as promised
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/19/2017 05:33 AM

Thank you for the positive review. I am sorry to hear that your airbag light is coming on. Please give our service dept a call so we can schedule you an appointment to have it check out.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DH
DAN HANSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.