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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
BR

BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

Verified Customer
Saint Peters, MO
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very trustworthy
Very trustworthy and they stand by their word very reliable Our Azara is 14 years old and we have always served it serviced at our dealership in St Peters. it has been the best car we have ever owned.
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
St. Peters, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customer Verified Customer
Category: Service
Correction on a bad experience
Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.
Recommended
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great work!
Always had good experience with the team Hyundai. Service was done quick and clean ..
Recommended
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SV
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Sharon V.
O Fallon, MO
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good service
Employees were very friendly and service was great
Recommended
Bob R. from St. Charles Hyundai responded on 07/26/2021 07:18 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
St. Peters, MO
2020 Hyundai Palisade
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customer Verified Customer
Category: Service
Correction on a bad experience
Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2021
Service Type: Repair
Category: Service
service
.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 07/15/2021 06:19 AM

Thank you for taking the time to fill out the survey.  I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment.  We are eliminating out scheduling department because of the issues like this.  I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience.  My direct line is below.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

JOSHUA H. from St. Charles Hyundai responded on 07/28/2021 08:16 AM

Thank you for reaching back out to me.  Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit.  Just make sure to see me when you come in for your appointment on the 9th.  If you need anything else or have any other questions please feel free and reach out to me.

Thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
WP
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William P.
O'Fallon, MO
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Bob R. from St. Charles Hyundai responded on 06/29/2021 12:17 PM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
Verified Customer
O'Fallon, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
POLITE FAIR PRICING AND GREAT COMMUNICATION WHILE VEHICLE IS SERVICE
SEE ABOVE
Recommended
Employees worked with
BR
BOB RECK
DM
DON MCELREA
CK
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Cheryl K.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Facility is clean and comfortable for customers to wait for their vehicles.
We have owned 3 new Hyundai's since 2009 and all of them ran well with general maintenance of which Hyundai service men have completed. Thanks for being number one in our minds.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
KG
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Kathy G.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Received excellent service, fast and timely. Thanks
Taken my cars there for service, always on time unless a problem came up and friendly people. Recommend highly for purchase and service.
Recommended
Employees worked with
BR
BOB RECK
JH
JARED HENNING
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional help by all technicians
Have been working with Bob Reck for over14 years and he is the best. Trust is A+
Recommended
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
MO
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Michael O.
Saint Louis, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ur people and timliness getting in and out.
you have my past remarks on file, they do not change from visit to visit. if i had more to say i would.
Recommended
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
FA
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Frank A.
O'Fallon, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service.
Personnel were friendly and took care of my service needs in a quick and efficient manner.
Recommended
Employees worked with
BR
BOB RECK
KD
KYLE E DAVIS
JG
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Joseph G.
O'Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service advisors, easy check in, usually on time with scheduled appointment
I would recommend this dealership to anyone who asks me. Service advisors are friendly upon arrival, they explain what the needs are & the quality of the service is also very good, I have no complaints.
The one thing that needs some improvement is the time it takes to make an appointment.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
JW
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Jerry W.
Lake Saint Louis, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place for service. I would NEVER purchase a car there.
I have been having my 2010 Hyundai Santa Fe serviced at St Charles Hyundai pretty much since I purchased the car and specifically request a mechanic that I have grown to trust over the years. I was there yesterday and appreciated the professionalism of my service manager, Bob.

However, In 2010 when looking for a vehicle my wife and I had a particularly horrible experience with the sales department and I WOULD NEVER purchase a car from them. In my opinion they showed themselves to be untrustworthy and dishonest. Among other things I almost had to call the police to get them to return my license after a test drive. Those same people still work in the sales department. Also yesterday as I waited for my vehicle, I observed that none of the sales staff wore masks, despite the requirement being posted on the entries. All of the maintenance wore masks.

So I highly recommend the SERVICE DEPARTMENT and DO NOT RECOMMEND THE SALES DEPARTMENT.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
LS
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Lenore S.
Saint John, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
St. Charles Hyundai
Love their sales and service department!
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
WH
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William H.
Saint Peters, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Battery Replacement
Awesome service
Recommended
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The best customer service
Everyone here is very friendly and helpful
Recommended
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JH
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James H.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Great dealership
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
SP
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Stephen P.
St. Louis, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recall issue service
Had a recent brake issue recall on my 2020 Tuscon. Was able to schedule service, from my phone app...so easy.
Recommended
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
MO
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Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
i don't do google facebook
excellent
Recommended
Employees worked with
BR
BOB RECK
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