Business Solutions

FE

FRANK ELLIS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84
Send a Message to FRANK

JW
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Jessica W.
St. Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good staff and service
The whole process was smooth. They talked to me about the progress, broke down the cost and overall just friendly. Thanks guys!

CR
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Charles R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Simple Easy Car Buying and Care
Bought my first car here and they made it super simple and easy. Within a few hours I was on the road. I come back every time my car is due for service, and they have done exceptional work to make sure it’s taken care of and will last for years to come. Staff are always wonderful and work hard.

RZ
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Raymond Z.
St. Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
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MM
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Mark M.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
As Usual Fantastic Service!
Thanks again for taking care of my Hyundai!

Verified Customer
Florissant, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service was quick and easy
Was early for my appointment but was worked in and the service was completed and in orderly fashion.
As first- time buyer I hadn't any expectations as how their service department worked. It worked well foe me.
Employees worked with

JD
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Joseph D.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Summary
Service for my oil change & recall was prompt and efficient and service person very nice.

TF
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Tara F.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Great service, they were fast and friendly.
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with

HC
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Holly C.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pleasant and professional
Everyone was very nice and got my car done in a timely manner.
JOSHUA H. from St. Charles Hyundai responded on 01/06/2022

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with

Verified Customer
O'Fallon, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customer Verified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!

Verified Customer
O'Fallon, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customer Verified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Repair
8
Category: Service
Love my Sonata
Friendly Service department and didn’t have a long wait while my vehicle was being serviced.
RICK B. from St. Charles Hyundai responded on 01/03/2022

Thank You 


CN
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Connie N.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled maintenance
Will go back
Employees worked with

WR
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W R.
Saint Charles, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Complimentary check tires and fluids.
As of right now trying to debate if the situation doesn't correct soon. That I may have to find a different dealer. I usually don't have issues like this.

MP
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Mary P.
Marthasville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Hyundia
Customer service is good.
Employees worked with

TB
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Tammy B.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Customer service
I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.

Verified Customer
St. Peters, MO
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customer Verified Customer
Category: Service
Correction on a bad experience
Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.
Recommended
Employees worked with

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great work!
Always had good experience with the team Hyundai. Service was done quick and clean ..
Recommended
Employees worked with

PR
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Patricia R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great place to take your car.
The personal & the quality of work.
Recommended

Verified Customer
St. Peters, MO
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
verified customer Verified Customer
Category: Service
Correction on a bad experience
Thank you to josh for helping make my bad experience better. I was upset I had to go back a second time to get my car fixed but they got the job fixed and my car back to new.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/14/2021
Service Type: Repair
Category: Service
service
.
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 07/15/2021

Thank you for taking the time to fill out the survey.  I am sorry to hear that our scheduling department did not make sure that the parts were here before scheduling the appointment.  We are eliminating out scheduling department because of the issues like this.  I would like to talk to you in more detail on this and find a way to make it up to you for your inconvenience.  My direct line is below.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

JOSHUA H. from St. Charles Hyundai responded on 07/28/2021

Thank you for reaching back out to me.  Again, I apologize for the inconvenience and I will personally make sure it is resolved on your next visit.  Just make sure to see me when you come in for your appointment on the 9th.  If you need anything else or have any other questions please feel free and reach out to me.

Thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
direct line (636)244-5147

Employees worked with

LA
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Laura A.
Weldon Spring, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kept me advised of status. No surprises. Didn’t try to sell me other services.
Technician kept me advised of status of repairs. Gave me an accurate estimate once a determination was made on service required. Service completed in a timely manner.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/23/2021

Thank you for the great five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

SG
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Suntrup G.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
EASY TO WORK WITH
GOOD PLACE
Recommended
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