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SureCritic / Hyundai Dealer / St. Charles Hyundai / A'RYAN L RINEHART
AR

A'RYAN L RINEHART

St. Charles Hyundai
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(3 reviews)
80

Reviews of A'RYAN L RINEHART

JW
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Jessica W.
St. Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good staff and service
The whole process was smooth. They talked to me about the progress, broke down the cost and overall just friendly. Thanks guys!
Employees worked with
AR
A'RYAN L RINEHART
FE
FRANK ELLIS
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
Verified Customer
St. Peters, MO
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Repair
5
Category: Service
Warranty Service Issue
I had to contact the owner of the dealership with my concerns over the lack of service and the unacceptability of a 2-3 week wait time before my un-drivable, under-warranty car could get attention. Thankfully, the service manager, Josh, then got involved and the car was immediately towed and my days of work lost were two instead of 10-15 as initially projected. That was very much appreciated. Sadly, the overall experience was a confidence-buster
JOSHUA H. from St. Charles Hyundai responded on 03/29/2022 03:08 PM

Thank you so much for the time on the phone and we appreciate all of your information.  We apologize for your experience with us and we look forward to having another opportunity to give you the 5 star service that you deserve.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai

Employees worked with
AR
A'RYAN L RINEHART
JH
JARED HENNING
Verified Customer
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
They are always friendly and get the job done quickly.. job quickly
They are always friendly and quick.
Employees worked with
AR
A'RYAN L RINEHART
JH
JORDAN E HARTMAN
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