Business Solutions

JH

JORDAN E HARTMAN

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
75
Send a Message to JORDAN E

Verified Customer
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
They are always friendly and get the job done quickly.. job quickly
They are always friendly and quick.

JS
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John S.
Columbia, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Followed up on recall. Suggested additional filter changes and showed me their condition
Recommended

KS
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Kenneth S.
Godfrey, IL
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai service facility
everything was great.
Recommended

AJ
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Andrew J.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I Love Hyundai
This is my first Hyundai and I have no idea why I have waited so long. This car is the BMW’S of cars
Recommended

SJ
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Steven J.
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
very efficient with scheduling times
always knowledgeable and friendly technicians
Recommended

Verified Customer
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
Above and beyond all expectations
True professionals
Recommended

Verified Customer
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very professional
friendly, professional staff
Recommended

CK
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Cheryl K.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Facility is clean and comfortable for customers to wait for their vehicles.
We have owned 3 new Hyundai's since 2009 and all of them ran well with general maintenance of which Hyundai service men have completed. Thanks for being number one in our minds.
Recommended

JG
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Joseph G.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service advisors, easy check in, usually on time with scheduled appointment
I would recommend this dealership to anyone who asks me. Service advisors are friendly upon arrival, they explain what the needs are & the quality of the service is also very good, I have no complaints.
The one thing that needs some improvement is the time it takes to make an appointment.
Recommended

DK
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Debra K.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customer Verified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended

DK
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Debra K.
Saint Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customer Verified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
Service Type: Repair
Category: Service
Friendly and courteous
This dealership’s service department is very friendly and courteous. They are prompt. Unfortunately, the software upgrade did not improve the driving experience of my car. At this point, it would be unlikely that I would purchase another Tucson, but this is no fault of the dealer. I feel this is an overall Hyundai issue that needs to be solved.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/18/2021

Thank you for the survey and speaking with me on the phone.  Hope to continue having you as a valued customer and seeing you soon.  Thank you again for redoing the survey.

thanks,
Brad Dean
service advisor
(636)278-9149


JW
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Jerry W.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place for service. I would NEVER purchase a car there.
I have been having my 2010 Hyundai Santa Fe serviced at St Charles Hyundai pretty much since I purchased the car and specifically request a mechanic that I have grown to trust over the years. I was there yesterday and appreciated the professionalism of my service manager, Bob.

However, In 2010 when looking for a vehicle my wife and I had a particularly horrible experience with the sales department and I WOULD NEVER purchase a car from them. In my opinion they showed themselves to be untrustworthy and dishonest. Among other things I almost had to call the police to get them to return my license after a test drive. Those same people still work in the sales department. Also yesterday as I waited for my vehicle, I observed that none of the sales staff wore masks, despite the requirement being posted on the entries. All of the maintenance wore masks.

So I highly recommend the SERVICE DEPARTMENT and DO NOT RECOMMEND THE SALES DEPARTMENT.
Recommended

LS
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Lenore S.
Saint John, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
St. Charles Hyundai
Love their sales and service department!
Recommended

JH
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James H.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Great dealership
Recommended

DC
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Dennis C.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Highly Satisfied Customer
I appreciate the great service that I receive from St Charles Hyundai provided by Brad Dean, Service Advisor. I trust that Brad will make sure that my vehicles are serviced properly.
Recommended

RW
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Richard W.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Great job everyone 👍🏻😷😳
Recommended

CN
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Connie N.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Timeliness, friendly, competent!
Very happy with vehicle and dealership
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

FP
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Fred P.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Job Well Done
Good effort on part of (Tyler)-service personnel
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/03/2020

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Verified Customer
Chandler, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Professional, customer focused team.
The service and parts team were very professional and customer focused. Very satisfied customer here.
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

CN
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Connie N.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Timeliness, friendly, competent!
A complete "10"
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/12/2020

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
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