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SureCritic / Hyundai Dealer / St. Charles Hyundai / JORDAN E HARTMAN
JH

JORDAN E HARTMAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
75

Reviews of JORDAN E HARTMAN

Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Not very efficient
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/26/2020 05:08 AM

Thank you for the survey. We have been trying to get in contact to go over out most recent service together. Feel free to contact me at 636-441-4481 or my email tyler.rodriguez@stcharlesauto.com. Thank you very much.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
BD
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Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not COVD-19 friendly
After waiting longer than usual sitting between people not wearing masks I was upset. I have waited in other places during this time and chairs were removed so we were distanced. Most businesses are requiring masks but even the sales employees were not wearing them as they walked through the area. The service people were. Then I was asked to sign my paperwork with a pen that everyone was using but I did not see any sanitizer to use when done. Just very surprised about this at your dealership. If I recommend this service facility I will tell them about my experience. At this time my answer below will be no.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/11/2020 02:52 PM

We apologize for the inconvenience during your recent service with our dealership. I would like to discuss this to resolve the issue please call me at your earliest convenience. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2020
Service Type: Maintenance
Category: Service
Lack of communication and I got skipped.
Scheduled an oil change, It took over an hour and a half and People that were their for oil change after me were finished and check out before me. Not sure why I got passed up. I did hear one of the cars was newer not sure if that is why but I find that unacceptable especially considering I arrived 10 mins before my appointment time.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/13/2020 12:50 PM

Thank you for having that great conversation with me over the phone, we will be in touch shortly.

DAVID B. from St. Charles Hyundai responded on 01/13/2020 02:29 PM

appreciate the conversation we will be in touch

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
PF
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Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2019
Service Type: Maintenance
Category: Service
Service
Service for me was bad
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
JS
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John S.
Columbia, SC
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Followed up on recall. Suggested additional filter changes and showed me their condition
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
KS
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Kenneth S.
Godfrey, IL
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service facility
everything was great.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
AJ
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Andrew J.
Saint Peters, MO
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I Love Hyundai
This is my first Hyundai and I have no idea why I have waited so long. This car is the BMW’S of cars
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
SJ
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Steven J.
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
very efficient with scheduling times
always knowledgeable and friendly technicians
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Verified Customer
Saint Charles, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding service
Above and beyond all expectations
True professionals
Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
Verified Customer
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional
friendly, professional staff
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
CK
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Cheryl K.
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Facility is clean and comfortable for customers to wait for their vehicles.
We have owned 3 new Hyundai's since 2009 and all of them ran well with general maintenance of which Hyundai service men have completed. Thanks for being number one in our minds.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
JG
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Joseph G.
O'Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly service advisors, easy check in, usually on time with scheduled appointment
I would recommend this dealership to anyone who asks me. Service advisors are friendly upon arrival, they explain what the needs are & the quality of the service is also very good, I have no complaints.
The one thing that needs some improvement is the time it takes to make an appointment.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
DK
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Debra K.
Saint Peters, MO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
DK
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Debra K.
Saint Peters, MO
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
verified customerVerified Customer
Category: Service
Brad Dean
I appreciate the follow up from Brad Dean. It tells me that St. Charles Hyundai and Brad himself really care about their customers’ concerns.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
Service Type: Repair
Category: Service
Friendly and courteous
This dealership’s service department is very friendly and courteous. They are prompt. Unfortunately, the software upgrade did not improve the driving experience of my car. At this point, it would be unlikely that I would purchase another Tucson, but this is no fault of the dealer. I feel this is an overall Hyundai issue that needs to be solved.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/18/2021 07:34 AM

Thank you for the survey and speaking with me on the phone.  Hope to continue having you as a valued customer and seeing you soon.  Thank you again for redoing the survey.

thanks,
Brad Dean
service advisor
(636)278-9149

Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
JW
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Jerry W.
Lake Saint Louis, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place for service. I would NEVER purchase a car there.
I have been having my 2010 Hyundai Santa Fe serviced at St Charles Hyundai pretty much since I purchased the car and specifically request a mechanic that I have grown to trust over the years. I was there yesterday and appreciated the professionalism of my service manager, Bob.

However, In 2010 when looking for a vehicle my wife and I had a particularly horrible experience with the sales department and I WOULD NEVER purchase a car from them. In my opinion they showed themselves to be untrustworthy and dishonest. Among other things I almost had to call the police to get them to return my license after a test drive. Those same people still work in the sales department. Also yesterday as I waited for my vehicle, I observed that none of the sales staff wore masks, despite the requirement being posted on the entries. All of the maintenance wore masks.

So I highly recommend the SERVICE DEPARTMENT and DO NOT RECOMMEND THE SALES DEPARTMENT.
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
LS
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Lenore S.
Saint John, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai
Love their sales and service department!
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
JH
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James H.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Great dealership
Recommended
Employees worked with
BR
BOB RECK
JH
JORDAN E HARTMAN
DC
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Dennis C.
Saint Peters, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Highly Satisfied Customer
I appreciate the great service that I receive from St Charles Hyundai provided by Brad Dean, Service Advisor. I trust that Brad will make sure that my vehicles are serviced properly.
Recommended
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
RW
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Richard W.
Saint Charles, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great job everyone ????
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
CN
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Connie N.
O'Fallon, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Timeliness, friendly, competent!
Very happy with vehicle and dealership
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020 08:17 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
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