Business Solutions

JH

JARED HENNING

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53
Send a Message to JARED

BS
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Brenden S.
Saint Charles, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Careful of the up-sell
Good service but they can run up a bill on those who don’t know any better. My son (who should know better but didn’t) got a scheduled oil change and allowed the service writer to up-sell the service totaling in excess of $700.00. Brake fluids, engine flush, …… 2019 Veloster with approximately 40k miles.

You have been warned.
JOSHUA H. from St. Charles Hyundai responded on 03/31/2022

Thank you for taking the time to fill out the survey.  I would really like to speak to you in detail regarding your sons last visit.  If you could give me a call or email me so we can discuss this I would really appreciate it.  

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147


Verified Customer
St. Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.

Verified Customer
St. Peters, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customer Verified Customer
3
Category: Service
Dealership Worked to Resolve Concerns
After having a very bad service experience, the dealership reached out to assure me that the treatment we received would not occur in the future and described what actions they are taking to improve customer service. I appreciated the call and will remain optimistic.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Repair
5
Category: Service
Warranty Service Issue
I had to contact the owner of the dealership with my concerns over the lack of service and the unacceptability of a 2-3 week wait time before my un-drivable, under-warranty car could get attention. Thankfully, the service manager, Josh, then got involved and the car was immediately towed and my days of work lost were two instead of 10-15 as initially projected. That was very much appreciated. Sadly, the overall experience was a confidence-buster
JOSHUA H. from St. Charles Hyundai responded on 03/29/2022

Thank you so much for the time on the phone and we appreciate all of your information.  We apologize for your experience with us and we look forward to having another opportunity to give you the 5 star service that you deserve.  

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai


RB
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Ruth B.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service and customer experience!
From check in, to confirming issues, honoring a service warranty by the previous owner of my car for a free oil change and tire rotation, identifying a campaign for a part that I heard a thumping noise, excellent experience and trust of this team!

Verified Customer
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Great service as usual
Provided great customer service and mechanical service. Quick and reliable. Will continue to use.

Verified Customer
Maryland Heights, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience
Work was done as explained and completed timely.

RC
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Raymond C.
Glen Carbon, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great service writer

Verified Customer
Swansea, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome!!!
Great service Brad & Bob!!!

MA
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Marty A.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
HYUNDAI IS THE VERY BEST FOR YOUR CUSTOMER SATISFACTION FOR YOUR VEHICLES.
I AM ALWAYS VERY PLEASED WITH EVERYONE , AND WITH THE FRIENDLINESS AND SUPPORT THAT WE RECIEVE FROM EVERONE AT HYUNDAI IN ST, PETERS MO , THEY ARE THE BEST .
Recommended

KG
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Kathy G.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Received excellent service, fast and timely. Thanks
Taken my cars there for service, always on time unless a problem came up and friendly people. Recommend highly for purchase and service.
Recommended
Employees worked with

GF
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Gary F.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent service by friendly personnel!
Recommended

DK
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Debra K.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people great service
Brad Dean was awesome. He listened to my concerns and started the repair process for me. I was set up in a very nicer loaner, not some small compact car. Overall, I was very pleased with my experience.
Recommended

Verified Customer
Florissant, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Reps
Calling dealership and choosing service rep option leaves one with calls not answered and no response to messages.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/23/2021

Hello,

My name is Josh and I am the new service manager here at St. Charles Hyundai.  I would really like an opportunity to talk with you over the phone and find out more information on your last visit.  Customer experience is my #1 goal and I would like the opportunity to learn from our mistakes and make your future visits with us a better experience.  My information is below if you could take the time to give me a call I would appreciate it.  I would also send you a $25 gift card for your time.

thanks,
Josh Higginbotham
Service Manager 
direct line (636)244-5147
email : josh.higginbotham@stcharlesauto.com


Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service
Best service anywhere!!
Recommended

DH
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Dustin H.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
There’s no place like St Charles Hyundai!!!
After buying my first Hyundai had to get some warranty work done. They got me in and out so fast I just sat back and watch some short clips in their very comfortable waiting area. Will be a faithful returning customer from here on out. Thanks Hyundai for bringing back faith in the dealership world!
Recommended

JG
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John G.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Knowledgeable Service Personnel
The check in process was quick and the staff was friendly
Recommended
Brad D. from St. Charles Hyundai responded on 11/30/2020

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

TJ
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Tina J.
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Took care of my car with no hassels.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/19/2020

Thanks for the great survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

WH
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William H.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Electrical Service
Great job by service department!!
Recommended
Brad D. from St. Charles Hyundai responded on 10/20/2020

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

SB
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Stephen B.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
great
Recommended
Bob R. from St. Charles Hyundai responded on 07/14/2020

Thank you for the great review ! we greatly appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

GS
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Glenn S.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Provided good insight to fix a problem that did not know I had
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 06/25/2020

Thanks for the great survey! We hope to see you soon for your next service appointment!

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