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SureCritic / Hyundai Dealer / St. Charles Hyundai / BOB RECK
BR

BOB RECK

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(443 reviews)
76

Reviews of BOB RECK

RH
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Robert H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people and good service
Brought the car in for state safety inspection. Everything went fine. I was in and out promptly.
Recommended
Bob R. from St. Charles Hyundai responded on 10/21/2019 04:52 AM

Thank you for the great review.we greatly appreciate your business.thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
AC
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Andrea C.
Maryland Heights, MO
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
6 Month Check Up
Very satisfied!
Recommended
Bob R. from St. Charles Hyundai responded on 10/14/2019 07:05 AM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
DH
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Donald H.
Dellwood, MO
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Incomplete service
O. K.
Recommended
Bob R. from St. Charles Hyundai responded on 10/14/2019 07:05 AM

Thank you for your survey ! i appoligize if the explanation was not clear,.the testing we performed only showed in history an intermittent mis fire.no current data or problems at that time.we proceded to reset computer and clear data and retest still al, ok.any further questions feel free to call me at 636-441-4481 x169 thank you

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
RE
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Ruth E.
Saint Charles, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Prompt service. Knowledgeable and polite personnel
Recommended
Bob R. from St. Charles Hyundai responded on 10/14/2019 07:04 AM

Thank you for the great review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
HT
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Harris T.
St. Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to do business
They do a great job and have good customer service
Recommended
Bob R. from St. Charles Hyundai responded on 10/11/2019 01:09 PM

Thanks for your great survey ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Always helpful. Quick service
Recommended
Bob R. from St. Charles Hyundai responded on 10/08/2019 04:51 AM

Thank you for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
SM
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Suzanne M.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above & Beyond
St. Charles Hyundai has consistently provided great customer service on my 2011 Sonata for the last 9 years, but this week they went above and beyond. The plan was to drop my car off on Monday morning and have it worked into the schedule to get the starter replaced. Even though I live almost 20 minutes from the shop, they provided a courtesy drive back to my house. As we pulled into the driveway, I realized that I was locked out of my house - the only way in was using the built in garage door opener inside the car. I forgot to grab the house keys when I left that morning. When the driver took me back to the shop (another 20 minutes of his time), I was going to drive home, open the garage door, and return the car to the shop. BUT. . . the car would not start.

After I explained my situation to the service man inside (Bob), he responded to my request for help by moving me ahead in the wait line. Within 3 hours my car was repaired and I was no longer stranded and hopeless. That was outstanding customer service. My next car will be another Hyundai - from this dealer! A special thanks to Bob (service man) and Tim (who filled in as a courtesy driver while his co-worker was attending to another need).
Recommended
Bob R. from St. Charles Hyundai responded on 10/04/2019 10:13 AM

Thank you for the great review ! we appreciate your continued service with us ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
TK
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Thomas K.
O'Fallon, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional staff and quality service.
Nathan our sale representative, Matt our finance representative and Bob our service advisor where very professional and extremely helpful. Enjoyed working with all of them.
Recommended
Bob R. from St. Charles Hyundai responded on 09/30/2019 01:20 PM

Thanks for the awsome review ,we greatly appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
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Dennis M.
Saint Peters, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St Charles Hyundai
Always treated very fairly and professionally at St Charles Hyundai.
Recommended
Bob R. from St. Charles Hyundai responded on 09/19/2019 04:52 AM

Thank you for your continued service with us !we greatly appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
WH
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Walt H.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
the service people
the service people
Recommended
Bob R. from St. Charles Hyundai responded on 09/17/2019 11:28 AM

Thanks for the great review ! and as always your business is greatly appreciated ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
RD
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Rhonda D.
Saint Louis, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They do what they say there going to do when they say there going to do it.
Recommended
Bob R. from St. Charles Hyundai responded on 09/13/2019 04:49 AM

Thank you for the great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
DM
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Dena M.
Maryland Heights, MO
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Wouldn't get an oil change anywhere else. On time, friendly, and a great place to go!
Recommended
Bob R. from St. Charles Hyundai responded on 09/11/2019 05:37 AM

Thank you for the great review ! we appreciate your business ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
NL
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Nina L.
Saint Ann, MO
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and quick service
I brought my car in for an oil change. I didn’t even read all my emails when I was told it was done. I was shocked it got done so quickly on a Saturday.
Recommended
Bob R. from St. Charles Hyundai responded on 09/10/2019 01:45 PM

Thanks for the great review ,we appreciate your business ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
Verified Customer
St. Louis, MO
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Not too bad
Overall service was good! My expectation were meet. I would return to this location for additional services.
Recommended
Bob R. from St. Charles Hyundai responded on 09/10/2019 05:33 AM

Thank you for the great survey and we appreciate all your business done with us ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DH
DAN HANSEN
Verified Customer
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/19/2019 04:56 AM

Thank you for the great review ! we appreciate your business ! let me know how i can make your next service a 5 star experience,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JM
JOHN MEYER
WS
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William S.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
On time - work completed as promised - called when completed .
Recommended
Bob R. from St. Charles Hyundai responded on 08/15/2019 05:42 AM

Thank you for the great review ! we appreciate all your business done with us ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
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John H.
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean and reliable
Friendly people and good service
Recommended
Bob R. from St. Charles Hyundai responded on 08/05/2019 04:59 AM

Thank you for the great review ,we greatly appreciate your business.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
HH
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Harold H.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great facility and friendly employees
Great facility and friendly employees
Recommended
Bob R. from St. Charles Hyundai responded on 07/24/2019 05:00 AM

Thank you for your great review !we are also going to resolve the communication concern so you do not wait any longer than needed ,thank you

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
BB
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Brian B.
Saint Peters, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Elantra re-Call Services
1) was surprised no personnel came up to my car when I pulled. 2) Major drawback (to me) is that services have to be scheduled ahead of time and have to be planned around rather than being able to drive up when circumstances allow. This is why I never have routine maintenance (oil changes, etc.) done at the dealership.
Recommended
Bob R. from St. Charles Hyundai responded on 07/23/2019 12:21 PM

Thank you for your time and your business.we greatly appreciate it ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
JH
JARED HENNING
MW
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Marilyn W.
St. Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt service
Personnel always courteous
Recommended
Bob R. from St. Charles Hyundai responded on 07/15/2019 05:38 AM

Thanks for the great review ! we look forward to your next service with us,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
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