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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Timely and good service
rated 10 for the visit
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
SS
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Sandra S.
Saint Peters, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service experience.
My service manager gave me a list of items needed for 60,000 mile service. Explained them completely and got me a 10% discount. Also got me the appt time I needed.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
ML
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Melvin L.
St. Louis, MO
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
Everything was good
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Chesterfield, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great personnel, reliable service and time well spent.
Nothing more to add. Thanks.
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
EK
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Edmond K.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Brad is our go to service rep. Always takes care of us.
Brad’s customer service and professional and thorough knowledge of our vehicles is always impressive. A great service team there!
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Great work
They always get the the work done
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Great work
They always get the the work done
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Maintenance
10
Category: Service
Great job as always
As always you did a great job
Brad D. from St. Charles Hyundai responded on 01/31/2022 08:07 AM

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KV
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Kent V.
Winfield, MO
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance
They were very friendly and knowledgeable of the service that needed to be done. Kent V
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
always quick to service our Santa Fe Sport
love the service we get from HYUNDAI
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RR
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Rita R.
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service is good
Surprised the car wasn't washed after 30,000 scheduled work. Has washed in past for oil change.
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai
Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
SB
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Stephen B.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Service is very accommodating and friendly.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very trustworthy
Very trustworthy and they stand by their word very reliable Our Azara is 14 years old and we have always served it serviced at our dealership in St Peters. it has been the best car we have ever owned.
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
VV
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Virginia V.
Lonedell, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Servicing my 2013 Santa Fe
Great place to purchase and service your car. Helpful and knowledgeable employees. Clean environment.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 07/26/2021 07:20 AM

Thank you for filling out the survey for us.  Also,  thank you for the great review.  We appreciate your business and look forward to assisting you on your future visits with us.

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(66)244-5147

Employees worked with
BT
BRAD THOMASON
Verified Customer
St. Louis, MO
2005 Hyundai Tiburon
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Not Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JR
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John R.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service staff!
I have always rated the service I get from St Charles Hyundai 5 stars. All maintenance on both my Hyundai's have only been performed at the St Charles dealership. The two main guys that stand out are Brad Dean and Tyler Rodriguez. I am sure the rest of the staff are great also, but most of my interactions have been with Tyler and Brad. Both are very professional and will go out of there way to help.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
RA
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Ross A.
O Fallon, MO
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional help by all technicians
Have been working with Bob Reck for over14 years and he is the best. Trust is A+
Recommended
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customer Verified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customer Verified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Lemon
Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/30/2021 12:18 PM

I am really sorry to hear about your previous visits.  I have read through some of the notes and I am not sure specific on the details.  What I would like to let you know is regardless of how things were handled, I will help you get this resolved.  I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely.  I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help.  My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
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