Business Solutions

BT

BRAD THOMASON

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74
Send a Message to BRAD

Verified Customer
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Timely and good service
rated 10 for the visit

SS
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Sandra S.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service experience.
My service manager gave me a list of items needed for 60,000 mile service. Explained them completely and got me a 10% discount. Also got me the appt time I needed.

ML
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Melvin L.
St. Louis, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
Everything was good

Verified Customer
Chesterfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great personnel, reliable service and time well spent.
Nothing more to add. Thanks.

EK
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Edmond K.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Brad is our go to service rep. Always takes care of us.
Brad’s customer service and professional and thorough knowledge of our vehicles is always impressive. A great service team there!

LT
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Linda T.
Florissant, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Great work
They always get the the work done

LT
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Linda T.
Florissant, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Great work
They always get the the work done

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Maintenance
10
Category: Service
Great job as always
As always you did a great job
Brad D. from St. Charles Hyundai responded on 01/31/2022

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

KV
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Kent V.
Winfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenance
They were very friendly and knowledgeable of the service that needed to be done. Kent V
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147


FD
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Franklin D.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
always quick to service our Santa Fe Sport
love the service we get from HYUNDAI

RR
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Rita R.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service is good
Surprised the car wasn't washed after 30,000 scheduled work. Has washed in past for oil change.

DW
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Douglas W.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hyundai
Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.

SB
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Stephen B.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Service is very accommodating and friendly.

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very trustworthy
Very trustworthy and they stand by their word very reliable Our Azara is 14 years old and we have always served it serviced at our dealership in St Peters. it has been the best car we have ever owned.
Employees worked with

VV
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Virginia V.
Lonedell, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Servicing my 2013 Santa Fe
Great place to purchase and service your car. Helpful and knowledgeable employees. Clean environment.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 07/26/2021

Thank you for filling out the survey for us.  Also,  thank you for the great review.  We appreciate your business and look forward to assisting you on your future visits with us.

Thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
(66)244-5147

Employees worked with

Verified Customer
St. Louis, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Not Recommended

JR
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John R.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service staff!
I have always rated the service I get from St Charles Hyundai 5 stars. All maintenance on both my Hyundai's have only been performed at the St Charles dealership. The two main guys that stand out are Brad Dean and Tyler Rodriguez. I am sure the rest of the staff are great also, but most of my interactions have been with Tyler and Brad. Both are very professional and will go out of there way to help.
Recommended

RA
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Ross A.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional help by all technicians
Have been working with Bob Reck for over14 years and he is the best. Trust is A+
Recommended
Employees worked with

Verified Customer
Swansea, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customer Verified Customer
Category: Service
Great Team!!!
Great team!
Recommended

Verified Customer
Swansea, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customer Verified Customer
Category: Service
Great Team!!!
Great team!
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139


Verified Customer
Saint Peters, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Lemon
Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/30/2021

I am really sorry to hear about your previous visits.  I have read through some of the notes and I am not sure specific on the details.  What I would like to let you know is regardless of how things were handled, I will help you get this resolved.  I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely.  I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help.  My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

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