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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

Verified Customer
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Lemon
Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
Not Recommended
JOSHUA H. from St. Charles Hyundai responded on 03/30/2021 12:18 PM

I am really sorry to hear about your previous visits.  I have read through some of the notes and I am not sure specific on the details.  What I would like to let you know is regardless of how things were handled, I will help you get this resolved.  I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely.  I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help.  My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JB
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Jodi B.
Saint Peters, MO
2016 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
St Charles Hyundai staff and manager are crooks! Deceitful and Arrogant! Do not care for vehicle owners even under warranty. Corrupt: best advice stay away!
Hyundai Corporate ITSELF not the dealership made follow up service appointment for warranty repairs to my 2016 Hyundai Hybrid SE bc Engine light returned on right after returned to me and then again engine light came on with now vehicle jerking, stalling! Of note, history is this vehicle has had engine replaced by Hyundai bc engine caught on fire and hybrid battery went dead!
St Charles dealership HOWEVER refused to even allow me to drop of vehicle in service dept unless I agreed to pay 149.00 diagnostic fee and vehicle rental fee! They tried to sell me a new Kia or Hyundai vehicle though? Unreal level of unprofessionalism!
I’m contacting Hyundai Corporate and will let them know the utter disregard this dealership had for Hyundai AND it’s vehicle owners!!
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JR
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Joseph R.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Screwed up a routine oil change
I'll go somewhere else from here on out
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/06/2018 05:42 AM

We truly appologize for the trouble with your oil change. Glad we were able to get it corrected for you. I can assure you, we only use hand tools to tighten the oil pan drain plug, never an impact tool.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
verified customer Verified Customer
Category: Service
Spoke with Kyle
I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2018
Service Type: Maintenance
Category: Service
Great cars, who knows about the service
First, my wife and i bought both of our cars from this dealer and love them. Had two services by this dealer, first one they checked the box for fluid top off even though it was bone dry, the next service they didn't even put a sticker on the windshield saying thank you for the service and when we were due for the next one. If they can't get the little things right how can you ever trust that they've done everything else? It is not easy to get appointments and having to bring your car back because they forgot something little (even though it was checked completed) it a total time waster.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you for the feedback as it will help us improve and make sure to fix any issues going forward. We will definitely be in contact with you to resolve this with you. 

St Charles Hyundai Service, 

Kyle Woodworth 
636-441-4481

Employees worked with
BT
BRAD THOMASON
JS
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Joann S.
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
question honesty
I question your honesty
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/07/2017 07:19 AM

Thank you for the feed back. I can assure you we strive honesty on servicing all of our customers vehicles. We will be sure to show you the filters the next time when they need replaced.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mediocrity
The Service folks are unable to fix a shifting issue with the transmission.

They also forget to perform all the services that I requested to be performed.
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/27/2019 08:40 AM

Thank you for the review on your recent service with our dealership, We do apologize for the mix up with the tire rotation and we would be happy to take care of that for you at anytime we are open. We will be sure to reach out to you very shortly regarding this matter. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Wright City, MO
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The person who accepts your money is rude!
RUDE CASHIER!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 11/08/2018 05:16 AM

Thank you for the survey and we apologize for the inconvenience you experienced while getting your vehicle serviced. I will be in touch shortly and we appreciate your business with us here at St. Charles Hyundai. 

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Saint Peters, MO
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Somethings need improvement
Previous comments are my review.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 10/26/2018 02:53 PM

Thank you for the feedback from your last service visit. We appologize for missing the light out and you having to return to the dealership, but appreciate the opportunity to repair it for you. 

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
FH
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Franklin H.
Saint Peters, MO
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
verified customer Verified Customer
Category: Service
Team had bent over backwards to satisfy us
Brad and the team have done everything they could to resolve our issues and make it as easy for us as possible. Can't ask much more than that.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2018
Service Type: Maintenance
Category: Service
Service takes much too long. In-take people don't listen to what you tell them
Oil change took 2.75 hours. They were supposed to be fixing a bad rattle. They did the exact same thing as last time which I explained had not fixed the problem previously. I actually told them not to do that again, but they did. Never tested it to see if it had fixed the problem. Wasted 2.75 hour of my life to NOT get me car fixed
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2018 12:11 PM

We do apologize for the mix up with the noise on your vehicle from your recent service trip. We will be in touch shortly to resolve this issue. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
HG
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Heather G.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service issues
I think the guys doing my service itself are fine. The service desk people are lacking. I say this based on buying 2 cars here. I shouldn't have to re-explain I am there for 15k Mike checkup & confirm want all items Hyundai reccomnds done while I am there. Have pre-paid maintenance pan & never shows. I have to point out each time. They didn't come discuss cost for additive I asked about. They just did basic work & took longer than they said, then didn't even tell me done. I saw my car finished & parked out front & had to ask for it.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 09/20/2017 02:19 PM

Thank you for your feedback. I am sorry for the confusion regarding your maintenance contract information. The information on your maintenance and service contracts are in our system now so they can be seen in your file. We are making some changes so that our process is smooth and easy for our customers. We hope to show you the next time you come in and make sure you have an excellent experience!

St. Charles Hyundai Service,

Kyle Woodworth

Employees worked with
BT
BRAD THOMASON
LS
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LUKE S.
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slow when not busy
Went to get an oil change while there was barely anyone there having things done to their cars and it took 1 hour for my oil change to be completed. Saw my car sit outside while there were open spots in the shop.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 01:31 PM

I appologize for your wait time. We have made some staffing changes recently to streamline our processes so your next visit will be much smoother. Thanks for your business, we appreciate it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
RM
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ROBERT M.
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/03/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change and key fob change
I came for an oil change. I told the service manager I had my own oil and filter (which was purchased from Hyundai). When I got the car back my oil and filter had not been touched. I checked the engine and the oil looked like it was new. I checked the bill and you had replaced my synthetic oil with your own Quaker State oil. I now have to go somewhere to get my oil changed back to synthetic. Also, minor point, there was no sticker on the windshield showing when the oil was changed and next one due.
As for the key fob, I purchased a new fob from parts and gave it to maintenance to program. That was completed, but the key was not changed to the new fob. It was useless to me that way. Luckily my wife noticed the missing key and we had maintenance locate the old fob and change the key.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/04/2017 02:28 PM

Mr Major,
I've been trying to contact you by phone but the numbers we have do not connect. I appologize for the mixup on your oil change. We will gladly replace the oil with full synthetic at no charge to you. Please let us know when you would like for us to take care of it. We appreciate your business!
Thank You,

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BT
BRAD THOMASON
Verified Customer
Saint Louis, MO
2016 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Waited too long
See previous page
Recommended
Brad D. from St. Charles Hyundai responded on 02/20/2017 06:33 AM

we apologize for the longer wait then was promised at the time of your write up, we were experiencing a high volume of cars that day, we do hope to see you soon for routine maintenance and will be sure to give a exact time for waiting.

thank you, Hyundai service
brad Dean

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KC
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KATHRYN C.
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/31/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Manners but no solution
"It drives no different than any other Santa Fe" - Houston (I mean Hyundai) we have a systemic problem on our hands
Recommended
Brad D. from St. Charles Hyundai responded on 11/01/2016 09:57 AM

thank you for the survey on your latest trip to our dealership, we apologize for any inconvenience there was with diagnosing the problem on your vehicle. we would like to speak with you regarding getting your vehicle back in for further service.

thank you, Brad Dean
Hyundai service

636-441-4481

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DD
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DAVID D.
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Held for insurance payment
I was kept in parking lot after repair because they needed payment received from this insurance company. It would of been nice to have my contact info vertified for accurancy while I went on my way and continued to contact insurance company that repair done and needs paid.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:17 AM

We appoligize for the delay while we worked to make arrangements for the repairs to your vehicle to be paid. If you have an issue like this in the future be sure to let us know ahead of time so we can have payment arranged before you arrive at the dealership. Thank you for your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JL
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Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customer Verified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
Category: Service
Overcharged
We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
St. Louis, MO
2005 Hyundai Tiburon
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service not finished
I have written in details all the issues that makes this service problematic. I did come before to St. Charles and received and excellent service as well as a replacement vehicle. However, this time it was very rushed and the person who worked on my car didn't seem to fully explain what's wrong with my car and what was done. Also he only said that everything should be fine, when the car isn't fine.
Not Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2021
Service Type: Maintenance
Category: Service
Great work if get through on phone
Took 3 days to finally get through to make appointment, left messages no return calls
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 12:35 PM

Ms. Vallero,
Thank you for speaking with Brad today.  He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JP
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Joyce P.
Granite City, IL
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2020
Service Type: Repair
Category: Service
St Charles Hyundai
Bob at St Charles Hyundai is simply the best . The people there are very nice.
Recommended
Bob R. from St. Charles Hyundai responded on 08/24/2020 01:23 PM

Thank you for the great review ! if there is anything else i can do to make your next visit a 5 star experience please let me know ! thanks..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
DR
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David R.
Saint Louis, MO
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Better customer care
Better customer care
Recommended
Brad D. from St. Charles Hyundai responded on 03/31/2020 01:35 PM

Thank you for taking the time to talk. we hope to see you soon 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
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