Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

Verified Customer
Bridgeton, MO
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
elantra
service is always friendly and professional
Recommended
Employees worked with
BT
BRAD THOMASON
SP
gravatar
Stephen P.
St. Louis, MO
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recall issue service
Had a recent brake issue recall on my 2020 Tuscon. Was able to schedule service, from my phone app...so easy.
Recommended
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customer Verified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2021
Service Type: Maintenance
Category: Service
Great work if get through on phone
Took 3 days to finally get through to make appointment, left messages no return calls
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 12:35 PM

Ms. Vallero,
Thank you for speaking with Brad today.  He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TT
gravatar
Tracy T.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
TT
Will buy another Hyundai based on this experience
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
O'Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
New board
They did what was supposed to be done
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
JB
gravatar
Jodi B.
Saint Peters, MO
2016 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
St Charles Hyundai staff and manager are crooks! Deceitful and Arrogant! Do not care for vehicle owners even under warranty. Corrupt: best advice stay away!
Hyundai Corporate ITSELF not the dealership made follow up service appointment for warranty repairs to my 2016 Hyundai Hybrid SE bc Engine light returned on right after returned to me and then again engine light came on with now vehicle jerking, stalling! Of note, history is this vehicle has had engine replaced by Hyundai bc engine caught on fire and hybrid battery went dead!
St Charles dealership HOWEVER refused to even allow me to drop of vehicle in service dept unless I agreed to pay 149.00 diagnostic fee and vehicle rental fee! They tried to sell me a new Kia or Hyundai vehicle though? Unreal level of unprofessionalism!
I’m contacting Hyundai Corporate and will let them know the utter disregard this dealership had for Hyundai AND it’s vehicle owners!!
Not Recommended
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JC
gravatar
Jason C.
O'Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always friendly and gets the job done
Always happy
Recommended
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
NO
gravatar
Nancy O.
O Fallon, MO
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and excellent service
They always do a great job fast and friendly service.
Recommended
Brad D. from St. Charles Hyundai responded on 09/29/2020 05:12 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
GB
gravatar
Gilbert B.
Saint Charles, MO
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the knowledge and provide great information about what needs t be done
overall great
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/14/2020 06:31 AM

Thanks as always for the great survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
O Fallon, MO
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Adequate
Services requested were performed. Cost of oil change was high. I wouldn’t have it done here without a discount coupon
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 09/01/2020 02:37 PM

Thank you for the completion of the survey.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JP
gravatar
Joyce P.
Granite City, IL
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2020
Service Type: Repair
Category: Service
St Charles Hyundai
Bob at St Charles Hyundai is simply the best . The people there are very nice.
Recommended
Bob R. from St. Charles Hyundai responded on 08/24/2020 01:23 PM

Thank you for the great review ! if there is anything else i can do to make your next visit a 5 star experience please let me know ! thanks..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
MO
gravatar
Michael O.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
ur people and timliness getting in and out.
excellent overall
Recommended
Brad D. from St. Charles Hyundai responded on 08/24/2020 01:24 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MF
gravatar
Michael F.
Hermann, MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
A+
Service
Price
People
Hard to be St.Charles Hyundai
Recommended
Brad D. from St. Charles Hyundai responded on 08/07/2020 05:11 AM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
MW
gravatar
Marlene W.
Chesterfield, MO
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not sure I understand what the title review is. If the title is St. Charles Hyundai then I think it is great because it shows the locations and company name.
Because the work is outstanding and the employees are wonderful to work with.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/07/2020 07:10 AM

Thank you for the great five star survey!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
RA
gravatar
Robert A.
Maryland Heights, MO
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
It was easy working with the service people who checked me in and out, and the work was completed timely while I waited.
Recommended
Brad D. from St. Charles Hyundai responded on 07/23/2020 02:02 PM

Thank you for the great five star survey. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JN
gravatar
Jason N.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Went in for an oil change and brought to my attention that I was approaching 100,000 miles. I was told about and explained in detail what services are manufactured suggestions on what should be done. I went a head with one of them and will get the rest the next oil change. I liked the fact that they were explained and not forced or pressured in any way to get them done. They were fast and courteous. I also appreciated that they had face masks on, plexiglass barriers, and very aware of the situation of what we are dealing with.
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/16/2020 01:29 PM

Thank you for the great survey! We hope to see you soon for your next service appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
LK
gravatar
Liz K.
Saint Peters, MO
2000 Hyundai Tiburon
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
More than expected
I have an older car, but in good condition, and I had a lot of maintenance work done. To my surprise, the mechanic that worked on my car fixed the radio/cd player without me even mentioning it. In the past, I had asked about it, but was told we don't work on the stereo system. It would skip in and out and between the radio and cd player. I think it may have had a loose connection that this mechanic found and fixed. It was a nice surprise to listen to the radio on my way home. Thank you.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/13/2020 09:45 AM

Thank you for the feed back and nice comment. I Appoligize that your recent visit wasn't a 5 star visit. We hope to make you next visit a 5 star visit.  We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
PR
gravatar
Patricia R.
Saint Charles, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Repair
The staff was professional and friendly and was pleased with everything overall
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/13/2020 09:49 AM

Thank you for the feed back and nice comment. We sincerely appreciate your business.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
JJ
gravatar
Jimmie J.
MO
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Jim
Did the requested work on time and corrected the problem
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/20/2020 06:27 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.