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SureCritic / Hyundai Dealer / St. Charles Hyundai / BRAD THOMASON
BT

BRAD THOMASON

St. Charles Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(485 reviews)
74

Reviews of BRAD THOMASON

LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
Great work
They always get the the work done
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2022
Service Type: Maintenance
10
Category: Service
Great job as always
As always you did a great job
Brad D. from St. Charles Hyundai responded on 01/31/2022 08:07 AM

Thank you for the survey on your recent service, glad we could speak and resolve any issue from your appoitment in the service department. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2008 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
verified customerVerified Customer
Category: Service
The Best
The best place to bring your car for repairs
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2021
Service Type: Maintenance
Category: Service
Great work if get through on phone
Took 3 days to finally get through to make appointment, left messages no return calls
Recommended
Ed T. from St. Charles Hyundai responded on 01/26/2021 12:35 PM

Ms. Vallero,
Thank you for speaking with Brad today.  He was very upset when he saw the score that you gave him. I am very happy he was able to resolve your concern. Your 100% satisfacation is always our #1 Goal. Please reach out to me personally if you have any further concerns. 
Thank you again,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JP
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Joyce P.
Granite City, IL
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2020
Service Type: Repair
Category: Service
St Charles Hyundai
Bob at St Charles Hyundai is simply the best . The people there are very nice.
Recommended
Bob R. from St. Charles Hyundai responded on 08/24/2020 01:23 PM

Thank you for the great review ! if there is anything else i can do to make your next visit a 5 star experience please let me know ! thanks..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
BT
BRAD THOMASON
FH
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Franklin H.
Saint Peters, MO
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
verified customerVerified Customer
Category: Service
Team had bent over backwards to satisfy us
Brad and the team have done everything they could to resolve our issues and make it as easy for us as possible. Can't ask much more than that.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2018
Service Type: Maintenance
Category: Service
Service takes much too long. In-take people don't listen to what you tell them
Oil change took 2.75 hours. They were supposed to be fixing a bad rattle. They did the exact same thing as last time which I explained had not fixed the problem previously. I actually told them not to do that again, but they did. Never tested it to see if it had fixed the problem. Wasted 2.75 hour of my life to NOT get me car fixed
Recommended
Brad D. from St. Charles Hyundai responded on 06/27/2018 12:11 PM

We do apologize for the mix up with the noise on your vehicle from your recent service trip. We will be in touch shortly to resolve this issue. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
TM
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Timothy M.
Saint Peters, MO
2017 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2018
verified customerVerified Customer
Category: Service
Spoke with Kyle
I spoke with Kyle on the phone. He was very polite and courteous. Going to try them out again when our cars are ready for another service. I appreciate the service department reaching out to me over my concerns.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2018
Service Type: Maintenance
Category: Service
Great cars, who knows about the service
First, my wife and i bought both of our cars from this dealer and love them. Had two services by this dealer, first one they checked the box for fluid top off even though it was bone dry, the next service they didn't even put a sticker on the windshield saying thank you for the service and when we were due for the next one. If they can't get the little things right how can you ever trust that they've done everything else? It is not easy to get appointments and having to bring your car back because they forgot something little (even though it was checked completed) it a total time waster.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/25/2018 05:04 AM

Thank you for the feedback as it will help us improve and make sure to fix any issues going forward. We will definitely be in contact with you to resolve this with you. 

St Charles Hyundai Service, 

Kyle Woodworth 
636-441-4481

Employees worked with
BT
BRAD THOMASON
TH
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Timothy H.
Saint Charles, MO
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2016
verified customerVerified Customer
Category: Service
Great
St Charles Hyundai went out of their way to resolve my concerns. I have always been a fan of St Charles Hyundai and remain a fan. Brad listened, understood and resolved everything. I will continue to recommend them for Repairs and Service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2016
Service Type: Maintenance
Category: Service
Good
Overall great. This past service experience required me to come back though I scheduled several days in advance. The muffler kit should have been ready instead of having to be ordered since it was 5 days from scheduling to the actual appointment.
Recommended
Brad D. from St. Charles Hyundai responded on 08/29/2016 06:06 AM

thank you for your recent visit with us, sorry for the mix up with the inspections we will for sure make it right for you. i have contacted you about getting the vehicle back in let me know when we can get you in and get everything in line.

thank you, Hyundai service.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Rachael J.
Saint Charles, MO
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/15/2016
Service Type: Maintenance
Category: Service
Customer Service
Staff was able to help resolve concerns regarding visit quickly and in a professional manner. Very pleased!
Recommended
Brad D. from St. Charles Hyundai responded on 08/17/2016 11:01 AM

thank you for your recent visit with us, im glad i got to speak with you and keep you happy with your experience at our dealership.

thank you, Hyundai service

Brad D. from St. Charles Hyundai responded on 09/30/2016 01:42 PM

thank you for the great 5 star review, glad we could get everything in line for you and your vehicle. keeping our customer happy is number 1, see you soon for next routine visit.

thank you, Hyundai service.

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
JL
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Jason L.
Dardenne Prairie, MO
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2016
verified customerVerified Customer
Category: Service
Issue Resolution
After initial overcharge issue the Service Manager called me personally to resolve the issue and discuss steps to improve the process in future. Follow up was much appreciated and I am confident improvements will be made to enhance service in the future.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/22/2016
Service Type: Maintenance
Category: Service
Overcharged
We were overcharged for service. Had coupon that was not applied even after my son specifically asked if it was. Had to go back next day once I discovered issue. Service rep agreed that coupon was not applied in any way. He explained to my son that since this was paid via credit card that a refund may not be possible but service credit could be given. I then had to get involved and explain to him that if he could charge my card he could refund it as well and service credit was unacceptable. He got very defensive and led us back to the cashier to see if refund was possible. Cashier in office also seemed confused as to if refund could be made, after discussion finally it was decided they would refund difference. Service Tech should have put my son at ease and quickly own up to mistake made and let him know he would take care of it. Should of asked cashier privately if there was any issue with refund before telling us service credit might have to be given. Training issue in regards to refunds or dealer strategy to steer customers to service credit (Not really sure but it was pretty clear nobody wanted to issue a refund). Ridiculous
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/28/2016 05:46 AM

We apologize for missing your coupon and the confusion in making your refund. Thanks for talking with us about your experience. The situation could have been handled better and will be in the future. Thank You for rescoring.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
Verified Customer
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Timely and good service
rated 10 for the visit
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
SS
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Sandra S.
Saint Peters, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service experience.
My service manager gave me a list of items needed for 60,000 mile service. Explained them completely and got me a 10% discount. Also got me the appt time I needed.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
ML
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Melvin L.
St. Louis, MO
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good
Everything was good
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Verified Customer
Chesterfield, MO
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great personnel, reliable service and time well spent.
Nothing more to add. Thanks.
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
EK
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Edmond K.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Brad is our go to service rep. Always takes care of us.
Brad’s customer service and professional and thorough knowledge of our vehicles is always impressive. A great service team there!
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
LT
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Linda T.
Florissant, MO
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
10
Category: Service
Great work
They always get the the work done
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
KV
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Kent V.
Winfield, MO
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance
They were very friendly and knowledgeable of the service that needed to be done. Kent V
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
FD
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Franklin D.
Saint Charles, MO
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
always quick to service our Santa Fe Sport
love the service we get from HYUNDAI
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
RR
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Rita R.
Saint Charles, MO
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service is good
Surprised the car wasn't washed after 30,000 scheduled work. Has washed in past for oil change.
Employees worked with
BD
BRAD DEAN
BT
BRAD THOMASON
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai
Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
SB
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Stephen B.
Saint Peters, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Service is very accommodating and friendly.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
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