Business Solutions

DM

DON MCELREA

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58
Send a Message to DON

NH
gravatar
Norma H.
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Prevention Service
Great service
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/23/2022

Thank you for the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

JW
gravatar
Jerry W.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Trustworthy Service Department
I have had my vehicle serviced here since purchased over 10 years ago. I keep coming back because of their good service.

However, because of a vehicle purchase experience there, I would never purchase a vehicle there and advise everyone I know to avoid their new car department.
Employees worked with

BF
gravatar
Bethea F.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great
It was better than great
Employees worked with

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service.
Will go back. Satisfied with service.

FD
gravatar
Franklin D.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Vehicle Service
Tyler Rodriguez was my service advisor and was very helpful and provided excellent service for our Hyundai Santa Fe Sport in a very timely manner. Your service department is the only place I have our Hyundai serviced. Thanks

WP
gravatar
William P.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
We've been using their serice since 2008 on our two Santa Fe's. Won't go anywhere else.

Verified Customer
Fenton, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/21/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Probably my last Hyundai.
Very difficult to get a call back or answers.

Verified Customer
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Fast responsive service
Quick responsive service once backordered part (5weeks) arrived at dealership
Employees worked with

JG
gravatar
Jeff G.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Scheduled Maintenance
Brought our Pallisade in for it's first 7,500 mile scheduled maintenance. Service, including car wash, took two hours as promised by service advisor when I dropped it off first thing in the morning. Best part...no surprises on the bill! Tire rotation and oil change were complimentary, coming with the purchase of our vehicle, but I didn't know if there were going to be any tack on charges for cabin air filter or other stuff. Turns out nothing else was needed and we went on our merry way with a nice freshly washed SUV.
Employees worked with

KW
gravatar
Kevin W.
Fenton, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customer Verified Customer
Category: Service
Service with Tyler
Tyler was extremely professional and my previous review was not intended for him but for the way I was handled before I was scheduled with Tyler. He was very friendly and assisted me with the utmost care. I am very sorry that the first review was directed to his service as it was not intended to only for the way I was scheduled for service. This dealership has always been family orientated and that is why I have purchase 6 cars from them in the past years.
Recommended

KW
gravatar
Kevin W.
Fenton, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customer Verified Customer
Category: Service
Service with Tyler
Tyler was extremely professional and my previous review was not intended for him but for the way I was handled before I was scheduled with Tyler. He was very friendly and assisted me with the utmost care. I am very sorry that the first review was directed to his service as it was not intended to only for the way I was scheduled for service. This dealership has always been family orientated and that is why I have purchase 6 cars from them in the past years.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Repair
Category: Service
Service
I could not get the previous service rep to answer phone calls or emails. Finally got through to service in which I scheduled and was told they were extremely busy. While waiting for service to be performed it seemed like the salesman I have dealt with did not want t talk to me.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 07/15/2021

Thank you for the great phone call to discuss our most recent service together, we hope to see you very soon for your next service appointment!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Verified Customer
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I Will Stay With Them
I’m always treated special!
Recommended
Brad D. from St. Charles Hyundai responded on 06/29/2021

Thank you for the great five star survey, We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with

BH
gravatar
Bruce H.
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
From start to finish they make getting an appointment to getting the information you need they make it easy and are throughly professional.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 06/17/2021

Thank you for taking the time to fill out the survey, it is important that we provide all of our customers with 5 star service on every visit.  I hope that we can continue to provide you with a 5 star service on future visit.  If there is anything we can ever improve on just let us know.

Thank you,
Josh Higginbotham
Service Manager 
(636)244-5147 

Employees worked with

Verified Customer
O'Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
POLITE FAIR PRICING AND GREAT COMMUNICATION WHILE VEHICLE IS SERVICE
SEE ABOVE
Recommended
Employees worked with

LS
gravatar
Larry S.
Lake Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service at St Charles Hyundai!
I take my car in for oil changes and tire rotation. The staff is always friendly, professional and willing to answer my questions. The time spent waiting for my car is always as they predict—sometimes sooner!
Recommended
Employees worked with

AD
gravatar
Abraham D.
Saint Ann, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
👍
👍
Recommended
Employees worked with

VP
gravatar
Vijay P.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the Best team
service person is really good and he explain me very clearly whats he is going do and whats the time line as well
im very much happy
Recommended

MW
gravatar
Marlene W.
Chesterfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Don't have to return because the work was not completed/
Have never had a problem with working with the dealership.
Recommended
Employees worked with

AH
gravatar
Altamese H.
MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Brad listen to any concerns I may have and always provide great customer service.
Recommended
Employees worked with

Verified Customer
Wentzville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
'17 Santa Fe maintainance
Great friendly service!
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.