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SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
DM

DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

JL
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James L.
Dardenne Prairie, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Personal Service!
Treats you like family.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/23/2018 01:32 PM

Thank for the positive review! We look forward to see you for your next service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
SR
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Sharon R.
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The best service!
I'm always impressed with the service I get from St. Charles Hyundai. I can count on them to keep track of my vehicle and let me know what maintenance is due. On my last visit, they even vacuumed out my floor mat. And the staff is always pleasant and knowledgeable!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/23/2018 05:06 AM

Thank you for the great feedback! We appreciate your business and look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
RE
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Robert E.
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
A+ Service
Had some warrenty work done and service department was exceptional! Would highly recommend.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/11/2018 02:44 PM

Thank you for the positive feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
Verified Customer
Washington, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Been there since purchase of 2011 Hyundia. Always good service.
See above. I trust the service folks and to date they have notified me of upcoming issues & taken care of issues.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/06/2018 05:55 AM

Thank for the positive feedback. We hope to make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
KR
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Kathreen R.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine/brakes
The service was great and my vehicle was done earlier than I expected. The service people are great as always.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/25/2018 02:23 PM

Thank you for the great feedback! We appreciate your business and look forward on seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
JL
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James L.
Dardenne Prairie, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Jim L
Treat you like family and make the visit enjoyable!
Recommended
Brad D. from St. Charles Hyundai responded on 09/22/2018 01:41 PM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next routine check!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
BB
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Barbara B.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean and friendly but not informative
The car was brought in for a software recall. We waited for for the car to be serviced. It only took about 30 minutes.

When asked what the issues were for the recall they could not elaborate. The only difference that I have discerned is a minor difference on the backup camera display.
Recommended
Bob R. from St. Charles Hyundai responded on 09/14/2018 09:49 AM

Thank you for the positive review! We appreciate your business done with us! Thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
GK
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Greg K.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
A Day Early
I showed up one day early for my appointment and was graciously added to the schedule and worked in. Also got a non scheduled oil change and was in an out in great time! Great job!!
Recommended
Bob R. from St. Charles Hyundai responded on 09/12/2018 05:05 AM

Thank you for the positive review ! we greatly appreciate your business ! let me know what we can do to make your next service visit with us a 5 star experience,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
EB
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Evelyn B.
Wright City, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Better then last time!
No strike this time! The employee greeted me at the payment counter this time unlike the last 3 times. Thank you to the employee who waited on me this time very polite I did not mind giving her my $250.00 for the service on my car. Sorry but I must go here the employee who waited on me the other times I was in the dealership. Walked by me twice never said a word. All the other employees acknowledged me. This employee must hate her job, she should not have access to your customer!! The most valuable part of your business!
Recommended
Brad D. from St. Charles Hyundai responded on 08/15/2018 02:29 PM

thank you for the great survey on your recent service with our dealership. we hope to see you very soon for your next scheduled maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SL
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Sang L.
Saint Charles, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean , Fast , Honest & Organized
St.Louis Best Automotive dealer we can trust !
Recommended
Brad D. from St. Charles Hyundai responded on 08/14/2018 03:10 PM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
Saint Peters, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Front end Alignment
Did as I asked and did it well.
Recommended
Bob R. from St. Charles Hyundai responded on 08/06/2018 11:15 AM

Thanks for the great survey ! we look forward to your next service with us ! ,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KG
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Kimberly G.
Lake Saint Louis, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Very happy with service!!!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 08/02/2018 10:12 AM

Thank you so much for the amazing review! We really do appreciate it and hope to see you again for your next visit! Thank you.

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
TS
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Tina S.
O Fallon, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
These gentlemen are always courteous with their customers. I will always service my vehicle here.
Recommended
Bob R. from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thanks for the great review ! also thank you for our long term relationship,i greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
O Fallon, MO
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Working with Kyle was great. The team at St. Charles Hyundai was able to work around a hectic schedule and quickly located and resolved the issues with the vehicle.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 07/07/2018 07:15 AM

Thank you very much for the amazing review and kind words! We will keep up the great work and always get everything taken care of in a timely manor. We hope to see you again for your next service visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
JP
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Jeffery P.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Bob at St. Charles Hyundai is fantastic!
The service department at St. Charles Hyundai is always excellent! Especially Bob! He always takes car of our vehicle and we never have to worry about the service. He's very friendly, knowledgeable, patient and explains everything.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/03/2018 02:00 PM

Thank You for the glowing review of our service department and Bob. We appreciate your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
EXTENDED WARRANY but mileage limitation
Overall, we had a stellar visit to the dealer but I was disappointed to learn that a warrantee we were told about actually had a mileage limitation. So after the initial diagnostic we were told it would be a few hundred dollars but kudos to the service manager who gave us a bit of a discount because of the miss information received initially!
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 05:32 AM

Thanks for service with us it is greatly appreciated ! we will always give you the best service and quality repiars each visit ..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
O Fallon, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very provessional
At St. Charles Hyundai, I know that the repairs will be done thoroughly, done honestly, & done right ! It might cost a little more, but it's well-
worth it !!
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/23/2018 05:17 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
MS
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Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
In & Out of There - Quick Oil Change & Rear Brake Replacement
Went in for an oil & filter change with lube. Tech performed that service and during the multiple point inspection relatively quickly determined that rear brakes were down to 2mm (?) and in need of replacement. Rear brake pads were replaced - total time spent at the dealership was around 1-1/2 hrs or so.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 06/15/2018 01:21 PM

Thank you for the amazing review! We really do appreciate it. We always want to respect our customers time but also get the job done right. We really do appreciate the great feedback and hope to see you again for your next visit! 

St Charles Hyundai Service, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with
DM
DON MCELREA
SJ
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Shirley J.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recent service visit
Everyone , from the person answering the phone , the service people and sales people are always friendly and genuinely interested in making the service visit a pleasant experience.
Recommended
Bob R. from St. Charles Hyundai responded on 06/13/2018 09:21 AM

Thanks for the excellant survey ! we are happy to always make each visit and pleasant as possible.we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
AL
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Aaron L.
Wentzville, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Perfect as usual
Recommended
Bob R. from St. Charles Hyundai responded on 06/05/2018 09:48 AM

Thanks for the amazing review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
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