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SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
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DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

JK
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Josh K.
Saint Peters, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service every single time
Another great visit, never bad service here. Thank you for the help Chris, much appreciated.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/23/2018 04:48 AM

Thank you for the great feedback! We appreciate your business and look forward to seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
BM
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Bart M.
Maryland Heights, MO
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People was courteous & service was faster than promised
Everyone was professional & the service was fast. Again, my only complaint was the price-around $600.00 to replace a mirror. That is outrageous.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/14/2018 02:23 PM

Thank you for the positive feedback! We did our best to the the cost of the mirror as low as possible. Unfortunately with painting the mirror the cost of the mirror and labor to install cost can seem a bit high with these new vehicles. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
RM
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Ronald M.
Saint Charles, MO
2010 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
Brad D. from St. Charles Hyundai responded on 02/14/2018 07:50 AM

Thank you for the great five star survey on your recent service trip to our dealership. Glad we can make your time here easy, hope to see you soon

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
JM
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Jeffrey M.
Saint Charles, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service center let me know that the part that failed on my vehicle was under warranty and they were able to complete the repairs at no cost to me. This showed me that they have their customers in mind and their great service and feeling they are looking out for me have made me a happy and dedicated customer who will let my friends know.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 02/08/2018 07:06 AM

Thank you for the great feedback! We appreciate your business. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
GM
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Gary M.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice dealership
They got me in when I needed and took very good care of my vehicle. Kyle kept me informed of what was happening and got the vehicle back to me when promised. Dealership is very modern and clean as opposed to where I bought the vehicle. Quite frankly I was kind of down on Hyundai after dealing with the last dealership as they were unorganized, dirty and not all that nice of people to work with. Took a chance on St. Charles Hyundai as they are by my house and was pleasantly surprised and pleased. I will use them exclusively in the future for my Hyundai needs.
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 02/07/2018 01:39 PM

Thanky uo so much for the amazing resonse! We really do appreciate it and will make sure all your future visits will be just as great. Thanky you again for the feedback. 

St Charles Hyundai Service, 

Kyle Woodowrth 

Employees worked with
DM
DON MCELREA
Verified Customer
O Fallon, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sante fe service
Kyle and Bob in Service are great to work with. Very accommodating and provides excellent customer service!
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 01/24/2018 05:56 AM

Thanks for the great survey! Glad to hear Bob and Kyle took excellent care of you. We look foward to helping you when your next maintenance is due.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
TE
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Timothy E.
Saint Clair, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Really professional staff and get my vehicle serviced quickly.
Recommended
Brad D. from St. Charles Hyundai responded on 01/22/2018 05:38 AM

Thank you for the perfect five star survey on your recent service with our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
LA
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Lisa A.
Saint Charles, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
They took care of the important stuff
I got some warranty work done regarding a failed camshaft part. It appears to have been installed and the car runs correctly. Well done.

I also got an oil change and the on-board computer alert did not get reset, so now I get alerts that I need maintenance each time I start the car.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 01/16/2018 02:35 PM

Thank you for your feedback. I do apologize for not reseting your oil change reminder. I will make a note in the system to make sure the reminder is reset after service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
SW
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Shirley W.
Saint Charles, MO
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You all give great service when you are not rushing.
Im on the fence when it comes to recommending your company (dealership) because you all (Hyundai) have dropped the ball a couple of times and why can't I be asked if I would like a carwash? We as consumers have other things on our mind are just simply trying to get what needs to be done and forget.
Not Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 01/15/2018 12:18 PM

Thank you for the feedback. We will make sure to ask if you would like your car washed when your in for service. We apologize for the mix up about the door panel. We will be in contact soon to make sure that is taken care of for you. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
DM
DON MCELREA
DB
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Dennis B.
O Fallon, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealership Service at a reasonable price
Thus far my dealer supplied service on my 2013 Hyundai has been very good, and the cost of the service has been reasonable In spite of the service coming from a dealership ( where service is usually much more expensive than local shops ). Also appreciate the clean up after the service was completed.
Recommended
Brad D. from St. Charles Hyundai responded on 01/12/2018 01:50 PM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
SM
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Suzanne M.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thorough & Honest Service
St. Charles Hyundai provides consistent and reliable service. The appointment and service process is very professional and pleasant. When servicing my vehicle, I can expect them to do the requested work and inform me of any additional items that need attention. They never pressure me into accepting any suggested services. This has been my experience for over 7 years with my Sonata.
Recommended
Bob R. from St. Charles Hyundai responded on 01/02/2018 05:46 AM

Thanks for your continued service with us ,you are very much appreciated to us ! we will continue this level of service forever !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
LG
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Laura G.
Saint Charles, MO
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
This team is just fantastic. Bob was very thorough as he helped us with the diagnostics and service for the car. The service this team provides is one of the reasons we keep returning to purchase our cars here.
Recommended
Bob R. from St. Charles Hyundai responded on 12/29/2017 08:09 AM

Thank you for the great review ,we will always work hard to provide you with the best service possible.we always appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
CR
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Charles R.
O Fallon, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai
Very helpful with their knowledge and ability to fill your needs with the right product according to your financial position.
Recommended
Bob R. from St. Charles Hyundai responded on 12/28/2017 12:10 PM

Thank you for your business and we are always here to help.we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
CC
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Cheryl C.
Ballwin, MO
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Client Service was Excellent
I had called another Hyundai dealer in the Ballwin area due to the emergency I was having and proximity to my location. They proved to be just as they were when I was looking to buy a car, which was not friendly nor service oriented.
I called St Charles Hyundai, as was treated wonderfully. They recognized the emergency and got me right in and had a car ready when I got there. The work was done quickly and precisely. This is why I chose to buy my car here and I will continue to come back.
Recommended
Bob R. from St. Charles Hyundai responded on 12/28/2017 05:07 AM

Thank you for the great positive review ! we will always work hard for you ,because your business is greatly appreciated.if there is anything i can do to make your next service visit a 5 star experience please let me know !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
JM
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Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance Reminders
The service tech took a look at my record when I came in and told me it had been seven years since I had the system flushed and anti-freeze replaced. Even though I don't have a lot of mileage on my car, it is pretty old so this reminder was very helpful. I appreciate any advice that will keep my vehicle running well.
Recommended
Bob R. from St. Charles Hyundai responded on 12/12/2017 02:22 PM

Thank you for the positive review! Your business is greatly appreciated, and we will continue to keep your vehicle in top shape and safe!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Verified Customer
Florissant, MO
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
review
thank
Recommended
Brad D. from St. Charles Hyundai responded on 12/12/2017 02:38 PM

Thank you for the very positive survey. Be sure to let us know how we can make your next trip to our dealership a five star experience.

Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
AW
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Autumn W.
Hazelwood, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful Service
Brad was wonderful as always
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 12/11/2017 03:19 PM

I'm happy to hear Brad is doing a great job for you. Thanks for the great survey.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Blank
Blank
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 11/13/2017 12:32 PM

Thank you for the great survey! Your feedback is important and we will continue to make sure eveyone has a great experience coming here. 

St Charles Hyundai Service, 

Kyle Woodworth 

Employees worked with
DM
DON MCELREA
PT
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Patricia T.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service Department
Helpful, and timely
Recommended
Bob R. from St. Charles Hyundai responded on 11/06/2017 05:35 AM

Thanks again for your continued service ! it was our pleasure to make sure you were safe for your trip and the winter !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
JB
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Jessica B.
Saint Charles, MO
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Really happy
I am really happy with the service I got at the Hyundai dealership. I went in knowing I was going to need several items and was surprised that the tire prices were lower than I planned.
Recommended
Brad D. from St. Charles Hyundai responded on 11/01/2017 05:45 AM

Thank you for the great five star survey on your recent visit to our dealership. We hope to see you soon!

Thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
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